ICT Technician NGO Job Opportunities – International Committee of the Red Cross (ICRC)

Job Title:     ICT Technician
Organization: International Committee of the Red Cross
Duty Station: Kampala, Uganda
Reports to: Finance & Admin. Manager
About US:
The International Committee of the Red Cross (ICRC) is a neutral and
independent international humanitarian organisation, which assists and protects
victims of armed conflicts and other situations of violence.
Job Summary: The ICT
Technician primarily manages and organizes all ICT systems and services.
Key Duties and Responsibilities:
Planning, ordering, attributing and deploying of IT equipment (Radio
Communication & Information Technology)
  • Plan, order, attribute and deploy all IT
    equipment, especially Computers, Networks, printers, PABX, radio,
    satellite and other electronic equipment for Kampala and the affiliated
  • Responsible for the smooth running of the
    department on all computers and radio issues
  • Make all necessary proposals and decisions
    in consultation with the Supervisor
  • Source of reference on all IT and Telecom
  • Maintain close contact with the
    authorities (UCC) for licensing, extension of licences and allocation of
    frequencies for radio and satellite equipment.
  • Organize licence applications, extensions,
    special permissions, etc needed for the use of telecom equipment and
  • Ensure that all frequencies
    programmed/used are in accordance with the official licences.
  • Ensure that attribution optimizes on
    usage, efficiently (i.e. constantly assesses the operational needs for
    computer equipment and adjust the set-up accordingly.
  • Identify genuine suppliers/repairers or
    providers of equipment on the local market in collaboration with Logistics
  • Follow up orders up to delivery and within
    reasonable time
  • Participate in compiling data for the
    annual budget process following budget instructions.
  • Ensure that the radio and satellite
    equipment holds valid licenses at all times and negotiates with
    authorities extensions whenever necessary.
  • Manage the attribution of appropriate
    communication means to all staff and visitors of the Delegation
  • Manage orders and local purchases of IT
    equipment, always considering the most favourable conditions
  • Perform Account manager tasks for example,
    managing access to windows folders; new units (order or delete);
    individual quotas on windows; backup of the server; and updates of the
Installation and Maintenance of all equipment
  • Plan, be involved and supervise the
    installation and upgrades of standard ICRC software and equipment and
    optional commercial applications, according to the ICRC guidelines.
  • Assist and advise the Delegation on all
    telephony related matters, e.g. choice of provider, systems, etc.
  • Carry-out radio installations in offi ce
    locations, warehouses, repeater sites, vehicles, etc.)
  • Installation and maintenance of telephone
    networks, fax, scan, satellite terminals, inverters, etc.
  • Approve and be involved in all purchases
    of IT equipment
  • Maintain the Local network according to
    the “FINEDoc” database
  • Ensure proper service and maintenance of
    all equipment
  • Maintain contact with equipment and
    service providers/suppliers in the country
Inventory management
  • Verify and ensure that the IS inventory is
    updated at all times
  • Ensure attribution changes are updated and
    users held responsible
  • Maintain and re-order stock of Radio spare
    parts, Computer and Photocopier consumables, like toners, CD’s, fl ash
    disks, etc
  • Carry-out a physical count, periodically
    and updates inventory
  • Ensure a proper filing systems for the
Supervision and management of staff
  • Plan the department activities and
    organize/monitor in order to meet deadlines
  • Provide training and support to users (ICT
    Help Desk).
  • Back up the Radio Operators where necessary.
  • Submit IT statistics to the relevant
    department on request
  • Report regularly to supervisor /
    Administrator on works in progress, obstacles and pending matters
  • Report on a regular basis to the Regional
    IS Coordinator on all ongoing activities (e.g. installations, technical
    problems, solutions, projects etc)
  • Ensure the ICT related information flow
    inside the department, to/from his superiors, to/from other departments,
    offices and delegations
  • Ensure the proper documentation of systems
    and filing of ICT related information

Qualifications, Skills and Experience: 
  • The ideal candidate for the ICRC ICT
    Technician job placement should hold a University degree in Computer
    science or Information Technology related field from a recognised
  • At least four to five years working
    experience in a similar position
  • Good theoretical and practical background
    and knowledge of IT systems
  • Good knowledge in Telecommunications
    (HF/VHF, VSATs PABX etc)
  • Good command of the English language
  • Excellent communication and interpersonal
  • Capacity to work independently
  • Capacity to train and supervise people
  • Good analytical and organizational skills
  • Beneficiary & Client focused
  • Willingness to self-education in ICT
    related fields
How to Apply:
All qualified and interested candidates should send their handwritten
applications with a detailed CV indicating email and phone contacts, copies
(not originals) of academic and work certificates, indicating a minimum of two
professional referees clearly marked “ICT Technician” and addressed to the
Administrator in a sealed envelope should be delivered to the following
address: ICRC Kampala Office on Plot 8, John Babiiha Avenue, Kololo, P.O. Box
4442, Kampala. Uganda. Please register your application with the Receptionist (or
Security guard, during out of office hours) and receive a reference number for
tracking your application.
Deadline: 23rd March 2018
NB: If you have not heard from us by 13th April
2018, please consider your application unsuccessful.
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