Service Management Officer Job Opportunities - BRAC Uganda Microfinance Ltd

Organisation: BRAC Uganda Microfinance Ltd
Duty Station:  Kampala, Uganda
Reports to: IT Service Manager 

About US:
BRAC Uganda Microfinance Ltd is the largest Microfinance operating in Uganda covering several districts through 147 networked branches targeting Micro, Small and Medium Entrepreneurs of Uganda. BRAC boasts of promoting financial inclusion by extending financial services to the un-served and underserved, now with over 212,000 borrowing clients, over 150Bn loan book with 98% recovery rate, operationally and financially self sustaining.

Key Duties and Responsibilities:  
  • The jobholder will manage all incidents that impact BRAC technology managed services.
  • Oversee and support the service desk and other ITIL processes
  • Communicate and escalate major incidents and faults to all stake holders.
  • Oversee the change management process to ensure significant change/releases are deployed without adversely affecting service.
  • Perform any other duty that may be assigned.

Qualifications, Skills and Experience: 
  • The ideal candidate for the BRAC Service Management Officer job opportunity should hold a Degree of Science in computer science, business computing or IT
  • Two to three years’ experience in an IT department in a busy commercial environment
  • One to two years of Service Management, and 1 year experience in a leadership role
  • Broad knowledge of key business applications and the main systems and infrastructure components that support them.
  • ITIL V3 Foundation is added advantage
  • Excellent facilitation skills
  • Good negotiation and influencing skills
  • Excellent customer service skills
  • Good leadership skills
  • Excellent stakeholder management skills
  • Broad knowledge and understanding of banking policies and procedures.

How to Apply:
All suitably qualified and interested candidates should send their application letters, Curriculum Vitae not scanned (including bio-data such as: Date of birth, Education qualification, language proficiency, work experience and at least three professional referees in Ms. Office Word Document) and all scanned copies of academic /other supporting documents. They should all be merged into one PDF file. In total, there must only be two attachments sent to

Deadline: 14th July 2017

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