Service Management Officer Job Opportunities – BRAC Uganda Microfinance Ltd

Organisation: BRAC Uganda
Microfinance Ltd
Duty Station:  Kampala, Uganda
Reports to: IT Service
About US:
BRAC Uganda Microfinance Ltd is the largest Microfinance operating in
Uganda covering several districts through 147 networked branches targeting
Micro, Small and Medium Entrepreneurs of Uganda. BRAC boasts of promoting
financial inclusion by extending financial services to the un-served and
underserved, now with over 212,000 borrowing clients, over 150Bn loan book with
98% recovery rate, operationally and financially self sustaining.
Key Duties and
  • The jobholder will manage all incidents
    that impact BRAC technology managed services.
  • Oversee and support the service desk and
    other ITIL processes
  • Communicate and escalate major incidents
    and faults to all stake holders.
  • Oversee the change management process to
    ensure significant change/releases are deployed without adversely
    affecting service.
  • Perform any other duty that may be
Qualifications, Skills and
  • The ideal candidate for the BRAC Service
    Management Officer job opportunity should hold a Degree of Science in
    computer science, business computing or IT
  • Two to three years’ experience in an IT
    department in a busy commercial environment
  • One to two years of Service Management,
    and 1 year experience in a leadership role
  • Broad knowledge of key business
    applications and the main systems and infrastructure components that
    support them.
  • ITIL V3 Foundation is added advantage
  • Excellent facilitation skills
  • Good negotiation and influencing skills
  • Excellent customer service skills
  • Good leadership skills
  • Excellent stakeholder management skills
  • Broad knowledge and understanding of
    banking policies and procedures.
How to Apply:
All suitably qualified and interested candidates should send their
application letters, Curriculum Vitae not scanned (including bio-data such as:
Date of birth, Education qualification, language proficiency, work experience
and at least three professional referees in Ms. Office Word Document) and all
scanned copies of academic /other supporting documents. They should all be
merged into one PDF file. In total, there must only be two attachments sent to
Deadline: 14th July 2017

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