Head Executive Banking Employment Opportunity - Stanbic Bank

Job Title:        Head Executive Banking
Organisation: Stanbic Bank
Job ID: 25170
Duty Station:  Kampala, Uganda

About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary: The Head Executive Banking is responsible for segment strategy formulation and execution, customer value proposition (CVP) and customer experience. The jobholder will be charged with ensuring segment profitability, Resource budgeting, sales productivity performance, customer wallet share increase/ retention and market share growth. The incumbent will also be responsible for segment score card setting, budgeting and guidance on the segment staff performance management framework. The jobholder will be responsible to ensure the CVP is executed flawlessly by the branch network. The incumbent will maintain a high level of integrity and ethical standards.

Key Duties and Responsibilities:  
Customer Service Management:
  • Ensure that the Customer Service principles set for Executive banking are maintained in the branch by the team.
  • Provide guidance to the EB team and support them to grow & Manage Portfolios of 650, Executive Customers about cross selling, managing the relationships, handling and resolving queries or complaints and maintaining a high standard of Service delivery for effective customer retention & portfolio profitability.
  • Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence.
  • Ensure that customer needs are anticipated and met through provision of appropriate products and services through the Executive Banking team.
  • Ensure that opportunities to migrate customers to more appropriate, cost-effective channels are identified and actioned.
  • Ensure efficient, customer- focused Telephone etiquette & behaviour.
  • On boarding experience monitoring on a monthly basis.
Sales Management:
  • Visibly support the branch in achieving the Executive banking Sales targets and Standards of Service by providing consistent direction and guidance to the team.Develop micro market sales plans to achieve responsive sales budgets/targets for the Team
  • Gain a sound understanding of the Executive banking Segments in the branch's area of operation.
  • Keep up to date with changes and developments in the local market/area
  • Manage the sales tracking system including Leads and provide coaching and feedback to the team.
  • Coach the sales team on product knowledge and making the most of cross-selling opportunities
  • Make Sure that Overdrawn, Dormant accounts or Loans in arrears are managed daily through constant engagement with the affected Customer
  • Support the Branch Manager by providing weekly & monthly updates of the team’s performance and all Sales plans/tactics in place to achieve the set targets
  • Drive initiatives to accelerate sales growth.
  • Share routine market scans and opportunities/ leads for the teams to tap into
People Management:
  • Hold weekly team meetings to refresh the team on important & critical areas around performance, initiatives, behaviour, conduct, dress code, phone etiquette and drive motivation and effectiveness of the team through constant feedback & engagement.
  • Keenly monitor and manage the performance and development of the team to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff.
  • Maximize the potentials and ensure productivity of every staff within your team through regularly supporting them and engaging in performance discussions which should be documented to facilitate appraisals
  • Manage Reporting & information flow up or down within the team and make sure that reports are delivered within given deadlines and relevant information is shared appropriately with the Teams.
  • Manage the upward escalation Process within the team to ensure that all matters requiring support are given urgent attention.
Operational Effectiveness:
  • Responsible for the net profitability of the team.
  • Optimise and streamline existing systems, processes and controls for cost-effective service delivery.
  • Provide an effective administrative function for the team.
  • Ensure overall staff complement is in line with productivity measurements and that the Executive areas are clean and Exclusive.
Risk Management:
  • Assist the Branch manager to make sure that laid-down instructions are adhered to areas under control.
  • Ensure that the EB team work hand in hand with all the staff at the branch and are part & parcel of the branch Structure especially by participating in all branch activities.
  • Maintain a culture within the team that emphasises and demonstrates the importance of adhering to internal procedures & controls.

Qualifications, Skills and Experience:
  • The ideal candidate for the Stanbic Bank Head Executive Banking career opportunity should have at least five years’ banking experience.
  • High analytical skills.
  • Current knowledge and understanding of different industry sectors and sector risk profiles/trends.
  • Broad knowledge and understanding of business and financial management principles.
  • A thorough knowledge of multi-level products and pricing structures available to Executive Banking customers.
  • Knowledge of competitor product offerings/channels/operational and marketing tactics.
  • Strong negotiation and conflict management skills to create a co-operative and collaborative working environment.
  • Extensive knowledge of the banks products, services and Sales Standards.
  • Understanding of the regulatory environment governing financial services. Knowledge of local competitor tactics, distribution channels and product offerings.
  • Previous experience in managing a diverse range of people and activities are essential.
  • Practical knowledge on how to input, access, and utilize information from the network/systems to analyze and forecast trends.

How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.

Deadline: 19th July 2017

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