Fresher Application Support Officer IT Jobs - BRAC Uganda Microfinance Ltd

Organisation: BRAC Uganda Microfinance Ltd
Duty Station:  Kampala, Uganda
Reports to: IT Service Manager

About US:
BRAC Uganda Microfinance Ltd is the largest Microfinance operating in Uganda covering several districts through 147 networked branches targeting Micro, Small and Medium Entrepreneurs of Uganda. BRAC boasts of promoting financial inclusion by extending financial services to the un-served and underserved, now with over 212,000 borrowing clients, over 150Bn loan book with 98% recovery rate, operationally and financially self sustaining.

Job Summary: The Application Support Officer will primarily be responsible for the day- to- day support of the core banking system and other applications ensuring system stability and enhanced performance.

Key Duties and Responsibilities:   
  • Controlled resolution of operational incidents and problems (deviations from planned or expected core banking operations), the drawing in of specialized expertise wherever appropriate, and the provision of advice and information aimed at minimizing the occurrence and impact of service incidents through process improvement.
  • Flexibility to work nights and weekends and ability to respond rapidly to alerts as necessary is integral to the successful delivery of reliable applications support.
  • Offer timely technical support of the core banking and other applications, ensuring controlled maintenance and resolution of operational incidents and problems within SLA and to customers’ satisfaction.
  • Perform end of day, start of day and related procedures , and generate and share systems report with relevant stakeholders
  • Perform any other duty that may be assigned. 
Qualifications, Skills and Experience:  
  • The ideal candidate for the BRAC Application Support Officer job opportunity should hold a Degree/Diploma in computer science or related field majoring in IT, Computer Science
  • One to two years’ experience in an ICT Department with 01 year experience in financial institution.
  • Strongly analytical and problem solving skills
  • Excellent customers service skills
  • Proven ability to handle pressure especially in emergencies
  • Technical experience especially with core banking applications. 
How to Apply:
All suitably qualified and interested candidates should send their application letters, Curriculum Vitae not scanned (including bio-data such as: Date of birth, Education qualification, language proficiency, work experience and at least three professional referees in Ms. Office Word Document) and all scanned copies of academic /other supporting documents. They should all be merged into one PDF file. In total, there must only be two attachments sent to hrd.bracmfug@brac.net

Deadline: 14th July 2017

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