Fresher Application Support Officer IT Jobs – BRAC Uganda Microfinance Ltd

  Banking Jobs in Uganda, Information Technology (IT) and Data Jobs in Uganda, Uncategorized
Organisation: BRAC Uganda
Microfinance Ltd
Duty Station:  Kampala, Uganda
Reports to: IT Service Manager
About US:
BRAC Uganda Microfinance Ltd is the largest Microfinance operating in
Uganda covering several districts through 147 networked branches targeting
Micro, Small and Medium Entrepreneurs of Uganda. BRAC boasts of promoting
financial inclusion by extending financial services to the un-served and
underserved, now with over 212,000 borrowing clients, over 150Bn loan book with
98% recovery rate, operationally and financially self sustaining.
Job Summary: The Application
Support Officer will primarily be responsible for the day- to- day support of
the core banking system and other applications ensuring system stability and
enhanced performance.
Key Duties and
Responsibilities:   
  • Controlled resolution of operational
    incidents and problems (deviations from planned or expected core banking
    operations), the drawing in of specialized expertise wherever appropriate,
    and the provision of advice and information aimed at minimizing the
    occurrence and impact of service incidents through process improvement.
  • Flexibility to work nights and weekends
    and ability to respond rapidly to alerts as necessary is integral to the
    successful delivery of reliable applications support.
  • Offer timely technical support of the core
    banking and other applications, ensuring controlled maintenance and
    resolution of operational incidents and problems within SLA and to
    customers’ satisfaction.
  • Perform end of day, start of day and
    related procedures , and generate and share systems report with relevant
    stakeholders
  • Perform any other duty that may be
    assigned.     
Qualifications, Skills and
Experience:  
  • The ideal candidate for the BRAC Application
    Support Officer job opportunity should hold a Degree/Diploma in computer
    science or related field majoring in IT, Computer Science
  • One to two years’ experience in an ICT
    Department with 01 year experience in financial institution.
  • Strongly analytical and problem solving
    skills
  • Excellent customers service skills
  • Proven ability to handle pressure
    especially in emergencies
  • Technical experience especially with core
    banking applications.     
How to Apply:
All suitably qualified and interested candidates should send their
application letters, Curriculum Vitae not scanned (including bio-data such as:
Date of birth, Education qualification, language proficiency, work experience
and at least three professional referees in Ms. Office Word Document) and all
scanned copies of academic /other supporting documents. They should all be
merged into one PDF file. In total, there must only be two attachments sent to
hrd.bracmfug@brac.net
Deadline: 14th July 2017
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