Communications and Customer Service Manager Job Placement - BRAC Uganda Microfinance Ltd



Organisation: BRAC Uganda Microfinance Ltd
Duty Station:  Kampala, Uganda
Reports to: Head of Business Development and Strategy

About US:
BRAC Uganda Microfinance Ltd is the largest Microfinance operating in Uganda covering several districts through 147 networked branches targeting Micro, Small and Medium Entrepreneurs of Uganda. BRAC boasts of promoting financial inclusion by extending financial services to the un-served and underserved, now with over 212,000 borrowing clients, over 150Bn loan book with 98% recovery rate, operationally and financially self sustaining.

Key Duties and Responsibilities:  
  • Manage communications for internal and external purposes with guidance from head of Business Development and Strategy. 
  • Develop new initiatives to enhance customer delight at all BRAC Uganda Microfinance Limited touch points
  • Render support in communication flow (internal and external).
  • Corporate social responsibility, organizing visits, events management.
  • Charged with ensuring customer delight and satisfaction 
Qualifications, Skills and Experience: 
  • The ideal candidate for the BRAC Communications and Customer Service Manager career opportunity should hold a Bachelor’s Degree in Mass Media/Finance related field/Economics majoring in Media Production and Mass Communication.
  • A minimum of five years of progressive working experience, and three of which must be directly involving communication/PR in Banking institution or any other related business entity.
  • Excellent interpersonal skills
  • High degree of creativity
  • Good documentation and knowledge transfer skills
  • Good public speaking skills.

How to Apply:
All suitably qualified and interested candidates should send their application letters, Curriculum Vitae not scanned (including bio-data such as: Date of birth, Education qualification, language proficiency, work experience and at least three professional referees in Ms. Office Word Document) and all scanned copies of academic /other supporting documents. They should all be merged into one PDF file. In total, there must only be two attachments sent to hrd.bracmfug@brac.net

Deadline: 14th July 2017

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