4 Fresher Customer Service Jobs – Graduate Trainee (Saving Officer) at UGAFODE Microfinance Limited (MDI)

Organization: UGAFODE
Microfinance Limited (MDI)
Duty Station: Mbale, Uganda
Reports to: Branch Manager
and Savings Manager
UGAFODE Microfinance Limited (MDI) is a registered financial
institution in Uganda and is adherent to the Central Bank’s regulations and
guidelines and was founded in 1994 to provide quality microfinance services.
Job Summary: The Graduate
Trainee (Savings Officer) will be tasked with the mobilization of deposits and
marketing of UGAFODE financial products. These officers will be responsible for
integrating and aligning savings growth with introduction of new alternative
channels, manage client relationships and ensure that personal targets are
achieved in the attached branch.
Key Duties and
  • Work
    closely with the Branch Manager, draws the monthly action plan for the
    field promotion activities of the attached branch;
  • Implements
    the schedule of action plan agreed at the beginning of the month
    and provide daily feedback to his/her direct supervisor;
  • Responsible
    to represent and comprehensively explain UGAFODE mission and vision and
    all other products to the potential customers;
  • Develop
    excellent product knowledge of UGAFODE products and that of other
    competitors in the market, as well as take responsibility to stay updated
    with the changes related the products’ features that might occur and
    provide a transparent information to the potential customer;
  • Responsible
    to conduct financial literacy trainings to communities, schools and
    UGAFODE existing clients.
  • Sells
    and cross sells all the savings accounts accordingly and other alternative
    delivery channel products, such as, AirSave, Money Transfer, Mobile Money,
  • Suggests
    specific or particular savings promotion activities according to
    the specifics of the area and prepare the action plan in the branch level;
  • Supports
    the branch team in the market drive activities, leads the team and
    guarantees the follow up process for opening accounts to the
    potential customers identified during the field event;
  • Responsible
    to achieve the personal monthly targets both, in numbers and volumes;
  • Follows-up
    the and makes sure that the accounts activated by his/her promotion
    efforts are actively used by the customers;
  • Keep
    record of the data collected in the field on a predefined template;
  • Reports
    and provides feedback to Branch Manager and Savings Manager.
Qualifications, Skills and
  • The ideal candidates for the UGAFODE
    Graduate Trainee (Savings Officer) jobs must hold Bachelor’s degrees in any business related field.
    Professional qualification is an added advantage.
  • A
    minimum of two years of related work experience in a financial institution
    or from a highly sales-driven environment
  • Prior
    experience as a Savings Officer in a reputable Bank, Microfinance
    Bank or other Financial Institutions is an advantage
  • Excellent
    oral and written communication skills
  • Self-motivated
    and confident
NB: Applicants should be
from Mbale & must be able to speak the local language.
How to Apply:
All suitably qualified and interested candidates should send their
applications which should include a motivation letter and an up-to-date
detailed CV via E-mail only to the address below:
Head of Human Resources,
UGAFODE Microfinance Limited (MDI),
Silva Arcade, Plot 62 Bombo Road,
P.O. Box 30815, Kampala. Uganda
Email to:
recruitment@ugafode.co.ug (Please indicate the position you are applying for)
Deadline: 18th July 2017

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