11 June 2017

IT Field Support Manager Job Opportunity - Living Goods (LG)

Job Title:          IT Field Support Manager
Organisation: Living Goods (LG)
Duty Station: Kampala, Uganda
Reports to: Technology & Innovation Manager

About US:
Living Goods supports networks of ‘Avon-like’ micro-entrepreneurs who go door-to-door teaching families how to improve their health and wealth while selling affordable, high-impact products like basic medicines, fortified foods, water filters, clean cook stoves, and solar lights. Living Goods seeks nothing less than a disruptive reinvention of distribution in emerging markets, through networks of franchised micro-entrepreneurs who leverage Living Goods’ brand, buying power and mobile marketing tools to deliver vital products at accessible prices to the people who need them most. By combining the best practices from the worlds of micro-enterprise, franchising and public health, Living Goods is creating a fully sustainable system to improve the health, and wealth, of underserved communities.

Job Summary: The IT Field Support Manager will oversee the IT support to the field operations team and to the network of Community Health Promoters (CHPs). This exciting new role will ensure proper functioning and efficiency of all technology tools and assets used in the field. The IT Field Support Manager will lead the team responsible for implementation and support of game-changing innovations, mission critical mobile tools and branch infrastructure (both hardware and software).

Key Duties and Responsibilities:   
Field Management:
  • Supervise and manage the team of Regional Technology Officers, including performance, technical skills, and delivery of quality service to customers – branch teams and CHPs.
  • The incumbent will coordinate and conduct trainings related to IT (systems, application, new equipment) for field staff to have ongoing learning and development
  • Establish and oversee a rapid response help desk system to ensure timely response to endemic and one-off issues with technology in the field
IT Assets Management:
  • Ensure continuous proper functioning of all technology tools and assets used in the field especially LG Android CHP Application, Supervisor application, Branch hardware and software environments
  • Manage all IT assets used in the field: Android phones, tablets, computers
  • Manage departmental budget and track spending on equipment and staff
  • Assist the Technology and Innovation Manager with insights from the ground and potential product evolution
  • Act as a key liaison with MNOs and/or aggregator
  • Innovate, test, and roll out solutions that keep Living Goods at the forefront of technological innovation.

Qualifications, Skills and Experience:
  • The ideal candidate for the Living Goods IT Field Support Manager job opportunity should hold a Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering or related field
  • At least four years’ experience in information technology with proven management of team
  • Customer Care experience a plus
  • Keen attention to detail
  • Excellent oral and written communication skills
  • Willingness to travel across the country for extended periods 
Compensation:  A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity

How to Apply:
All candidates are strongly encouraged to Apply Online at the web link below.

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