Customer Development Operations Manager Career Opportunity - Unilever

Organisation: Unilever
Duty Station: Kampala, Uganda
Job Number: 16000FD8

About Unilever:
Unilever is an Anglo–Dutch multinational consumer goods company co-headquartered in London, England and Rotterdam, The Netherlands. Its products include food, beverages, cleaning agents and personal care products. It is the world’s third-largest consumer goods company measured by 2012 revenue, after Procter & Gamble and Nestlé. One of the oldest multinational companies, its products are available in around 190 countries. Unilever celebrated its 85th anniversary year of business in 2014.

Job Summary: The Customer Development Operations Manager is responsible for a smooth and cost effective operation between the company, customers, and specific third parties. The key challenge of the role is to develop consistency and coherence in the day-today operation of the CD organisation, thus enabling account, field and customer marketing teams to focus on core selling roles.

Key Duties and Responsibilities: 
1. SIFG alignment with Trade Strategy: Supports setting the process and contribute to the definition of:
·         National Trade Strategy
·         Customer Value Assessment
·         Trade Terms Structure
·         Coordinate Pricing
2.  Business processes & operating guidelines Ensure smooth processes are in place to deliver:
·         Retail Strategy
·         CBP / CMP
·         CD input into S&OP
·         Annual negotiation strategy
·         OpCo and assortment
·         Be the program management officer for CD specific initiatives, incl. WwC
·         Set up and structure all CD business meetings
·         Methods, tools, systems & data
·         Maintain and implement supporting tools(legacy CD IT tools as well as new developments)
·         Customer Hierarchy
·         Sales reporting model
·         EPOS data
3. Communication, information, training
·         Manage and facilitate internal and external CD communications
·         Provide all CD information to Field Sales, other CD roles and other departments
·         Identify needs and roll out training programs
·         The incumbent designs and implements sales incentives model
·         3rd party management & in-store execution
·         Manage contracts and execution of 3rd party PS auditing execution and data Measurement
·         Monitor and improve CD Overheads
·         Manage CD national and local events

Qualifications, Skills and Experience:
·         The ideal candidate for the Unilever Customer Development Operations Manager career vacancy must be a University Graduate
·         At least four to five years working experience within the CD/Field Sales function
·         Strong experience in designing and managing processes
·         Business planning experience
·         Prior project management experience

How to Apply:
All suitably qualified and interested candidates are encouraged to Apply Only by clicking on the web link below.

Deadline: 22nd September 2016

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