Customer Care Careers – Branch Manager at Housing Finance Bank

Job Title:       Branch Manager
Organization: Housing
Finance Bank
Duty Station: Kikuubo,
Kampala, Uganda
Reports to: Senior Manager-
Retail Performance
About US:
Housing Finance Bank was incorporated as a private company under the
Companies Act in December 1967, the Bank has become a household name and has
grown in leaps and bounds with a good track record among the pioneers of a
mortgage lending. National Housing & Construction Corporation, a parastatal
involved in real estate business has 5% shareholding and National Social
Security Fund (NSSF) holds 50% and the Government of Uganda holds 45%. Today,
the bank looks back with pride on the business accomplished in the mortgage
lending business. Through innovation and placing emphasis on Honesty,
Integrity, Efficiency and Customer care, Housing Finance Bank is the leader in
the mortgage, holding a 90% market share.
Job Summary: The Branch
Manager will oversee the Housing Finance Bank branch and ensure proper
monitoring of the implementation of the branch operations to aid the
profitability of the business unit, business growth and manage risk management
in line with departmental guidelines
Key Duties and Responsibilities:
  • The incumbent will draw strategies to grow
    the branch’s liability base and asset portfolios in line with the Bank’s
  • Actively monitor the achievement of
    customer service rating in accordance with the bank set standard
  • Implement branch internal controls and
    procedures in line with the bank policy.
  • Plan and coordinate the budgeting
    processes and monitor monthly performance and initiate corrective action.
  • Regularly review, coordinate, monitor and
    authorize all the processes of opening, reactivation, adjustment, transfer
    and closure of all accounts in line with bank policies/procedures, KYC
    guidelines, CRB and money laundering guidelines.
  • Carry out field visits and carry out the
    verification of loans to improve branch portfolio quality.
  • Prepare and submit branch performance
    reports and present them to all stake holders for review in accordance to
    set standards.
  • Regularly monitor and implement compliance
    of credit risk frame work in order to keep portfolio asset quality within
    acceptable levels
  • Plan, review and evaluate staff
    development and performance needs in line with existing HR policies
Qualifications, Skills and
  • The applicant should preferably hold an
    honours degree in business or related field from a recognized University.
  • Possession of Post-graduate qualifications
    / Professional Course in relevant discipline would be an added advantage.
  • At least five years of progressive
    experience in business growth and Branch operations, preferably
    progressive experience in credit
  • Prior experience in a Branch Management
    role in a commercial bank
  • Good relationship management skills
  • Good credit risk analysis
  • Good marketing and sales skills
How to Apply:
All candidates who wish to join the Banking sector are invited to send
their applications including an updated CV, certified copies of all academic
transcripts, certificates and testimonials, daytime telephone contact, and
email address of both applicant, and three competent referees addressed to:
Head Human Resources, Housing Finance Bank, Plot 4 Wampewo Avenue; P.
O. Box 1539, Kampala. Uganda.
NB: Only successful
candidates will be contacted. All applicants who will not have heard from us
within two weeks of closing date should consider their application
Deadline: 23rd
September 2016
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