15 August 2016

Entry Level Customer Service Officer Jobs - Zoe Recruitment

Job Title:           Customer Service Officer 
Organisation: Zoe Recruitment
Duty Station:  Kampala, Uganda

About US:
Zoe Recruitment is an HR consultancy company that exists to contribute to the transformation of productivity and work ethic, by linking talent to business/organizations, and placing people right. At Zoe we believe this then forms the foundation for sustainable business and on a larger scale, economic growth. Zoe would like to recruit for a valuable client.

Job Summary: The Customer Service Officer will provide a customer- oriented service officer to as a liaison and provide product information about our client’s product. The incumbent will ensure excellent service standards and maintain high customer satisfaction

Key Duties and Responsibilities:  
  • Effectively manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualifications, Skills and Experience:  
  • The applicant should have two years’ experience in Customer Service related positions.
  • Experience in door-to-door selling for a reputable SME company with targets
  • Handled customer sales. Similar to position on offer for a reputable SME company
  • Exhibit confidence  to talk to customers face to face or on telephone
  • The applicant should have experience in a bust customer-service desk for a reputable company, receiving calls and solving problems
  • Computer knowledge to prepare the Route Plan Schedule for the daily truck delivery orders

How to Apply:
All suitably qualified and interested candidates are encouraged to apply online through Zoe’s e-recruitment portal at the link below together with:
  • Attached copies of all academic qualifications (transcripts and certificates);
  • Detailed CVs and daytime mobile telephone numbers;
  • Three work references and or/academic references;

Deadline: 19th August, 2016

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