Barclays Business Support Manager Career Placement – Barclays Bank UK

Organisation: Barclays Bank UK
Duty Station: Kampala, Uganda
Reports to: Head of Barclays Business Support
About Barclays UK:
is a British multinational banking and financial services company headquartered
in London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The Barclays Business Support Manager will take
responsibility for determining the objectives, strategies and actions that need
to be adopted to address business-risk issues, reduce the Bank’s risk, and
achieve long lasting turnaround solutions so that the customer can be returned
to a Relationship Manager in the Corporate/Business Banking Department
Key Duties and Responsibilities: 
Business Management – 80%
  • Lead discussions with Relationship Managers
    to identify Bank risk, Business risk and critical issues for specific
    customers. Lead proactive formulation and implementation of strategies to
    improve Business and Bank risk.
  • Actively manage customers, through customer
    visiting, to ensure business and banking risk issues are addressed in a
    timely manner
  • Obtain customers’ commitment to implement
    appropriate strategies and actions to improve business and Bank risk
  • Keenly monitor customers’ progress by
    appraising results revealed by their reporting packages, reviewing /
    quantifying business and Bank risk.
  • Analyse / appraise lending propositions,
    customers’ plans / strategies and budgets & cash flow – sensitivity
  • Sanction, via International Credit Advisor,
    new lending propositions, and strategies and actions to improve risk in
    the BBS portfolio. Assist Relationship teams by the creation and updating
    of ICA where appropriate.
  • Liaise with group companies to ensure
    coherent management of customers, where there are mutual relationships
  • Serve as a reference point for Mid-Corporate
    relationship and credit teams for discussions on specific cases or where more
    general input from a BBS “specialist” is required.
  • Develop network of contacts internally and
    also with local external professionals in order to maximise effectiveness
    in assisting customers.
  • Promote the BBS team to internal audiences
    (including relationship and credit teams and group companies) and
  • Where appropriate, manage the use of
    professionals including accountants, turnaround managers, solicitors and
    property professionals, obtaining customer’s agreement to their use,
    preparing instructions and reviewing results.
  • Transfer account responsibility out of team
    when appropriate, including possibly to a Corporate Recovery Team
  • Ensure data integrity is maintained, and
    raise provision if required
Sales & Service – 20%
  • Lead detailed negotiations with customers,
    sometimes in conjunction with Relationship Managers, regarding the
    agreement to, and implementation of strategy e.g. new lending
    propositions, terms and conditions of continuing Bank support etc.
  • Identify sales opportunities, progressing
    these in partnership with Relationship Managers and Group companies where
  • Build and manage relationships with customers
    in a manner which, through professional communication of often
    uncomfortable messages, increases customer satisfaction and enhances the
    Barclays Brand.
  • Ensure appropriate pricing is achieved
  • Champion Records Management, Data Privacy and
    LAM Procedures and Process.
Risk, Governance and
Ensure that all activities and duties are carried
out in full compliance with regulatory requirements, Barclays Operational Risk
Framework and internal Barclays Policies and Standards.
Qualifications, Skills and Experience:
  • The ideal candidate for the Barclays Business
    Support Manager job opportunity should preferably hold a university Degree
    in Statistics, Economics or it’s equivalent
  • Previous experience of relationship
    management of corporate customers
  • Broad knowledge and understanding of the role
    of Business Support and Corporate Recoveries in Africa
  • Previous experience of credit risk analysis
    and/or sanctioning
  • Experience of working under pressure and with
    very little supervision
  • Previous experience of both corporate
    relationship management and credit risk analysis
  • Experience of dealing with senior management
    of corporate entities
  • Strong negotiation skills
  • Intellectual and analytical skills of a high
    order.  He/she is likely to be a
    graduate and / or have a professional qualification. 
  • The strength of character, credibility and
    personal presence and the communication skills to operate confidently and
    effectively at senior levels both internally and externally.
  • The flexibility to appreciate the commercial
    objectives of the business, coupled with an ability to challenge,
    independently and constructively, senior management, peers or other staff
    where appropriate, to insist upon adherence to the highest standards of
    business practice and to the requirements of relevant authorities.  Tact and sensitivity as well as strength
    and authority are important.
  • Ability to use initiative and work with
    minimum supervision but ensuring, at the same time, that the line reports
    are kept fully informed at all times.
  • Ability to consider issues from a range of
    angles and propose creative solutions that assist the business in
    achieving its goals in a safe, compliant and controlled manner.
  • Ability to communicate effectively, orally
    and in writing, with senior internal and external audiences – to educate,
    persuade, negotiate, gain decisions, enforce.
  • Ability to influence senior management.
  • Ability to make a real contribution in a
    rapidly changing environment and thrive on change and the need to learn
  • The individual must be a self-starter and be
    able to diagnose and solve problems. 
    The role will require working under very minimal supervision and
    the use of a great deal of initiative. 
    The role requires the individual to be able to link data and trends
    and provide formulate realistic, achievable turnaround strategies.
How to Apply:
you feel challenged by any of the above positions, and believe you can deliver
on key deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
is an equal opportunity employer that recruits, develops and promotes people on
merit, and rewards outstanding performance, regardless of background and
queries contact us on 0417122453 or email:
Deadline:  2nd August
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