Fresher Hospitality Jobs - Bell Person at Zoe Recruitment

Job Title:           Bell Person
Organization: Zoe Recruitment
Duty Station:  Kampala, Uganda

About US:
Zoe Recruitment is an HR consultancy company that exists to contribute to the transformation of productivity and work ethic, by linking talent to business/organizations, and placing people right. At Zoe we believe this then forms the foundation for sustainable business and on a larger scale, economic growth. Zoe would like to recruit for a valuable client.

Job Summary: The Bell Person is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell person would also be responsible for escorting guests to and from their accommodations, orienting them with the features of the property, and assisting the guests in any way to make them feel more comfortable.

Key Duties and Responsibilities:  
  • Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
  • Recognize all returning and VIP guests and welcome them back. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities and emergency procedures. Assist with their luggage and acknowledge them by name
  • The jobholder will deliver the morning newspaper to each occupied guest room
  • Make deliveries to guest rooms as instructed
  • Store and retrieve luggage and other objects for guests
  • Be aware of daily hotel activities, group and VIP arrivals. Communicate special guest requests to the Lobby Ambassador and Front Office Manager/ Manager on Duty
  • Ensure lobby, bell closest and work areas as well as departmental equipment are clean and presentable at all times.  Communicate needs to the Lobby Ambassador and Front Office Manger
  • Provide assistance to all guests and provide them with information requested and directions, escorting the guests whenever possible 
Qualifications, Skills and Experience:  
  • The applicant should have previous customer service experience
  • Previous experience in hospitality
  • Ability to spend long hours moving around, walking, sitting and crouching while performing other duties including but not limited to entering and exiting vehicles
  • Ability to multitask, talk and listen simultaneously while guests are present in the lobby
  • Ability to work well under pressure and perform during emergency situations
  • Ability to regularly lift luggage and objects
  • Good knowledge of the English lauguage is mandatory as well as the ability tp speak, read and write clearly.  

How to Apply:  
All suitably qualified and interested candidates should send their cover letters and updated CVs via E-mail to

Deadline: Friday 22nd July 2016

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