45 No Experience A' Level Field Representative Job Opportunities - Marketing Arina (U) Ltd

Job Title:     Field Representative (45 No Experience Job Opportunities) Organization:  Marketing Arina (U) Ltd Duty Station:  Kampala...

Entry Level Customer Care Business Banking Assistant - Garden City Jobs - Stanbic Bank

Organisation: Stanbic Bank
Duty Station:  Kampala, Uganda
Job ID: 17756

About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary: The Business Banking Assistant will support the Stanbic Bank Garden City branch in the provision of efficient support to the Business Banker in managing the Business Banking portfolio for the branch including but not limited to new account processing and account maintenance.

Key Duties and Responsibilities: 
1. Service:
  • Adhere to the service standards and provide excellent customer service
  • Attend to Business customer queries, complaints, referrals within set timelines and escalate those that cannot be resolved to relevant departments
  • Customer retention through a comprehensive on-boarding process, relationship management and  portfolio management
  • Open business customer accounts on the system within agreed time lines and in accordance with set procedures
  • Carry out a needs analysis for business customers within the portfolio and match with an appropriate banking solution
  • Manage loan processing including but not limited to preparing loan applications, capturing loans on CRB and generating reports; scanning, uploading and monitoring loan applications on the DVU tracker
  • Educate customers regarding the parameters and routine procedures governing commercial products, solutions and service offerings
2. Sales:
  • Adhere to the Sales High 5 standards
  • Generate leads and provide them to the Business Banker and other sales staff as appropriate
  • Contribute to the achievement of sales and customer retention targets by constantly monitoring the status of existing accounts
  • Keenly analyze existing customer data to identify business opportunities for additional facilities and/or solutions
  • Cross sell banking products to customers within the portfolio
3. Risk and Control:
  • Adhere to the KYC policies and guidelines for both account opening and loan origination documentation
  • Maintain account opening documents and all records in the portfolio in accordance to set procedure (i.e. locked away and properly filed)
  • Adhere to operational and credit risk management controls, policies and procedures.
  • Effect the opening and processing of account related documentation by following up the status of transactions/account applications/queries or requests with the relevant internal support areas through to conclusion
  • Keenly check for completeness and authenticity of loan documents for executive customers
  • Address audit/risk issues raised by auditors within the portfolio by agreed timelines and as per laid down procedures

Qualifications, Skills and Experience: 
  • The ideal candidate for the Stanbic Bank Business Banking Assistant Job should  hold a Bachelor’s degree in Business Studies or a related field from a recognized university
  • A minimum of two years of sales experience in branch banking
  • Previous experience in credit origination
  • Previous experience running a small business an added advantage
  • Broad working knowledge of Business Banking value proposition
  • Broad knowledge and understanding of financial statements
  • Sound knowledge of the bank's practices, policies and procedures
  • Knowledge of the risk management and credit principles
  • Understand the interdependencies between Personal and Business Banking
  • Working knowledge of Service standards
  • Working knowledge of the Core banking system
  • Good knowledge of commercial business banking products and prices
  • Knowledge of competitor products and services
  • Excellent analytical skills
  • Good decision making skills
  • Excellent selling skills
  • Good communication skills
  • Good negotiation skills
  • Good numerical aptitude
  • Good problem solving skills
  • Basic computer skills

How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.

Deadline: 24th June, 2016

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