Customer Service Branch Manager Career Jobs – Stanbic Bank

Job Title:       Branch Manager
Organisation: Stanbic Bank
Job ID: 15747
Duty Station:  Uganda
About US:
Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is
in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Branch Manager will manage the sales,
service, people, operations and business development within the branch,
including profits and staff productivity of the Branch.
Key Duties and Responsibilities: 
  • The jobholder will drive a service culture
    within the Branch and adherence to the Service standards
  • Grow the balance sheet (assets and
    liabilities) as per set targets
  • Drive a sales culture within the branch for
    all staff by allocating individual sales/campaign targets for the year
  • Supervise and execute the Branch’s sales
  • Visit customers to manage relationships and
    retention while driving sales productivity
  • Understand and keep up to date with the
    changes and developments in the local market/area
  • Interpret branch financials and update the
    team on the Branch’s performance on a monthly basis
  • Optimize and streamline existing systems,
    processes and control for cost effective service delivery
  • Keenly monitor Branch Continuity Management
    plans, updating, testing and implementation
  • Attend to all audit and risk issues in the
    branch raised by auditors within agreed time-lines and laid down
  • Carry out mini audits and surprise checks
    within the Branch according to laid down procedures
  • Agree performance contracts for direct
    reports and provide monthly performance feedback in order to maintain
    performance at required levels
  • Manage succession planning and identify key
Qualifications, Skills and Experience:
  • The ideal candidate for the Branch Manager
    should preferably hold a Bachelor’s degree in Business Studies or a
    related field from a recognized university
  • A minimum of three years’ experience in managerial
    or supervisory position
  • Comprehensive knowledge of service, sales techniques
    and branch operations
  • Detailed working knowledge of the retail
    banking value propositions
  • Working knowledge of the banks policies and
  • Knowledge of managing local market sales
  • Working knowledge of Code of Banking Practice
  • Good leadership skills
  • Excellent selling skills
  • Excellent interpersonal skills
  • Excellent communication skills
How to Apply:
candidates who wish to join the one of Africa’s biggest Banking Groups,
Standard Bank in the aforementioned capacity are encouraged to Apply Online by
visiting Link below.
Deadline: 9th March 2016

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