Telecom Company Jobs – Account Manager – Home Internet at Airtel

Organisation: Airtel
Duty Station: Kampala, Uganda
Reports to: Head Home Internet
About US:
was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone
operator, which has introduced many “firsts” in the telecommunication sector
such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated
customer care, One rate to all networks, Fax and Data, Call forwarding, Per
second billing, Freedom Forever and Mobile Top up.  Airtel in Uganda is a great success story in
Uganda. Our customer base has grown tremendously – so has our coverage – and
our service quality is unsurpassed in the market.
Job Summary: The Account Manager – Home Internet will be tasked
with recruiting and nurturing Home Internet accounts, by providing relevant Airtel
Business value propositions to grow relationships and synergies with a view to
maximize company revenue  and achieve set
targets for both revenue and additional accounts.
Key Duties and Responsibilities:  
  • Identify opportunities in the Home Internet
    market and develop strategies to realize sales
  • Ensure that all customer inquiries are
    addressed promptly.
  • The incumbent will also grow and retain Airtel
    account revenues and analyze the revenue trends
  • As the customer interface, ensure
    accountability and develop relationships through account and customer
    relationship management.
  • Keenly monitor competitor activity within the
    Home Internet segment and report with recommendations for action.
  • Carry out customer needs analysis and develop
    action recommendations.
  • Initiate and manage loyalty and retention plans
    for Home Internet accounts.
  • Coordinate with other departments in order to
    obtain quality service and product delivery and effectively resolve
    customer queries.
  • Ensure that there are no outstanding payments
    as all payments will be prepaid.
  • Build positive and productive relationships
    with customers.
Qualifications, Skills and Experience:  
  • The ideal candidate should preferably hold a
    Bachelor’s degree/Diploma in business, sales, IT or equivalent training in
    business or sales management
  • A minimum of three years’ experience of
    direct sales.
  • Significant experience in the Telecommunications
    Industry especially in fixed data solutions
  • Ability to operate in a performance driven
  • Excellent communication skills
  • Customer focused
  • Result Oriented
  • Ability to build and manage relationships
How to Apply:
All suitably qualified and interested
candidates are invited to send their applications to
with an updated CV, copies of all academic documents and day phone contact,
E-mail addresses. Address it to: The Resourcing Team.
Deadline: Friday, 5th February 2016
NB:  Applicants
who do not hear from us within 1 week from closing date should consider their
applications unsuccessful.
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