Job Title: Customer Service Officer Organisation: I&M Bank Uganda Duty Station: Kampala,…
Group, Conference and Event Manager Career Opportunity – Hilton Hotels & Resorts
Job Title: Group, Conference and Event Manager
Organisation: Hilton Hotels
& Resorts
& Resorts
Duty Station: Kampala, Uganda
Job Number: HOT029AI
About Hilton Hotels & Resorts:
Hilton Hotels
& Resorts is an international chain of full service hotels and resorts and
the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of
the company’s flagship brands and one of the largest hotel brands in the world.
The company places marketing emphasis on both business travel and leisure
travel with locations in major city centers, near airports, convention centers,
and a number of vacation resorts and leisure-oriented hotels in popular
vacation destinations around the world.
& Resorts is an international chain of full service hotels and resorts and
the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of
the company’s flagship brands and one of the largest hotel brands in the world.
The company places marketing emphasis on both business travel and leisure
travel with locations in major city centers, near airports, convention centers,
and a number of vacation resorts and leisure-oriented hotels in popular
vacation destinations around the world.
Job Summary: The Group,
Conference and Event Manager with the Hilton Hotels & Resorts will be responsible for maximizing rooms,
groups, conference and events revenue for the hotel through pro-active selling
and commercial management techniques.
Conference and Event Manager with the Hilton Hotels & Resorts will be responsible for maximizing rooms,
groups, conference and events revenue for the hotel through pro-active selling
and commercial management techniques.
Key Duties and Responsibilities:
·
Manage the day to day performance of the Groups,
Conference & Events Sales office and the on-property Reservations Team to
manage the active conversion of customer enquiries into confirmed sales to
develop future and repeat business contributing to the profitability of the
hotel.
Manage the day to day performance of the Groups,
Conference & Events Sales office and the on-property Reservations Team to
manage the active conversion of customer enquiries into confirmed sales to
develop future and repeat business contributing to the profitability of the
hotel.
·
Ensure all relevant checklists/responsibilities of
the Reservations team are completed to the appropriate standard and in a timely
manner.
Ensure all relevant checklists/responsibilities of
the Reservations team are completed to the appropriate standard and in a timely
manner.
·
Deliver the brand standards of outstanding customer
service, reservations, groups, conference and events whilst ensuring a clear
and effective line of communication is maintained with the operational team,
the rest of the hotel and the Revenue Manager.
Deliver the brand standards of outstanding customer
service, reservations, groups, conference and events whilst ensuring a clear
and effective line of communication is maintained with the operational team,
the rest of the hotel and the Revenue Manager.
·
Ensure effective information-gathering and analysis
is conducted in order to identify and maximize on all possible opportunities
and minimise any risks.
Ensure effective information-gathering and analysis
is conducted in order to identify and maximize on all possible opportunities
and minimise any risks.
·
Regularly interact with other departments and
functions to ensure we exceed our customers’, owners’ and shareholders’
expectations.
Regularly interact with other departments and
functions to ensure we exceed our customers’, owners’ and shareholders’
expectations.
·
Maximise conversion of all Individual, Group,
Conference & Event opportunities & enquiries.
Maximise conversion of all Individual, Group,
Conference & Event opportunities & enquiries.
·
Utilise systems, tools and reports in the prescribed
way to ensure all decisions are supported with relevant data analysis,
maximising revenue potential.
Utilise systems, tools and reports in the prescribed
way to ensure all decisions are supported with relevant data analysis,
maximising revenue potential.
·
Ensure compliance with departmental brand standards
and all Best Practice and Standard Operating Procedures of Reservations,
Enquiries, Leads, and overall Booking Accuracy (standard contracts signed and
clear billing details received). Ensure all enquiries are dealt with promptly,
in line with company standards.
Ensure compliance with departmental brand standards
and all Best Practice and Standard Operating Procedures of Reservations,
Enquiries, Leads, and overall Booking Accuracy (standard contracts signed and
clear billing details received). Ensure all enquiries are dealt with promptly,
in line with company standards.
·
Manage the relationships and business processes
between GC&E Sales, Sales, Operations, Reservations and Revenue.
Manage the relationships and business processes
between GC&E Sales, Sales, Operations, Reservations and Revenue.
·
Regularly reviews and manages individual and team
performance through the support and implementation of departmental training.
Regularly reviews and manages individual and team
performance through the support and implementation of departmental training.
·
Ensure a successful client interface at each stage
of the sales process. To respond to all Customers, whether internal or external
in a manner which is both professional, courteous and in line with Hilton Brand
standards and procedures relating to the department to ensure total guest
satisfaction.
Ensure a successful client interface at each stage
of the sales process. To respond to all Customers, whether internal or external
in a manner which is both professional, courteous and in line with Hilton Brand
standards and procedures relating to the department to ensure total guest
satisfaction.
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate for the Hilton Hotels & Resorts
Group, Conference and Event Manager vacancy should a hold a degree, or
certification in a relevant field
The ideal candidate for the Hilton Hotels & Resorts
Group, Conference and Event Manager vacancy should a hold a degree, or
certification in a relevant field
·
Excellent written and oral communications skills
Excellent written and oral communications skills
·
Presents information in a concise, well-organized
manner
Presents information in a concise, well-organized
manner
·
Demonstrates leadership and effectively motivates
the team
Demonstrates leadership and effectively motivates
the team
·
Ability to supports the team and helps others when
needed
Ability to supports the team and helps others when
needed
·
Develops constructive relationships at all levels
within the organization
Develops constructive relationships at all levels
within the organization
·
Maintains effectiveness in situations of
disappointment or high pressure
Maintains effectiveness in situations of
disappointment or high pressure
·
Adapts willingly to change
Adapts willingly to change
·
Identifies priorities effectively, balancing
importance, urgency and resources
Identifies priorities effectively, balancing
importance, urgency and resources
·
Manages time efficiently within tight schedules
Manages time efficiently within tight schedules
·
Works effectively and accurately with minimal
direction
Works effectively and accurately with minimal
direction
·
Reacts quickly with determination and energy, whilst
remaining calm and level headed in order to deliver results.
Reacts quickly with determination and energy, whilst
remaining calm and level headed in order to deliver results.
·
Ability to negotiate and ‘close’ a sale
Ability to negotiate and ‘close’ a sale
·
Ability to develop positive business relationships
Ability to develop positive business relationships
·
Sells key USP’s of hotel and Features vs. Benefits
clearly to customers
Sells key USP’s of hotel and Features vs. Benefits
clearly to customers
Job Benefits: Your benefits
will include a competitive starting salary and holiday entitlement. As an
employee you will become a member of The Hilton Club which provides reduced
hotel room rates in our hotels worldwide, plus discounts on products and
services offered by Hilton Worldwide and its partners. We look forward to
explaining in detail the range of excellent benefits that you would expect from
a global hotel organization like Hilton Worldwide.
will include a competitive starting salary and holiday entitlement. As an
employee you will become a member of The Hilton Club which provides reduced
hotel room rates in our hotels worldwide, plus discounts on products and
services offered by Hilton Worldwide and its partners. We look forward to
explaining in detail the range of excellent benefits that you would expect from
a global hotel organization like Hilton Worldwide.
How to Apply:
All suitably
qualified and interested candidates who wish to join one of the world’s leading
hotel and resort brands, Hilton Hotels & Resorts, should apply online by
clicking on the web link below.
qualified and interested candidates who wish to join one of the world’s leading
hotel and resort brands, Hilton Hotels & Resorts, should apply online by
clicking on the web link below.
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