Job Title: Project Operations Coordinator Organisation: EmergentAI Duty Station: Kampala, Uganda …
Earn 39m Annually as Telephone/Computer Management Assistant at United States US Embassy
Job Title: Telephone/Computer Management Assistant
Organisation: United States
US Embassy, US Mission in Uganda
US Embassy, US Mission in Uganda
Duty Station: Kampala,
Uganda
Uganda
Vacancy Number: 95/15
Salary Grade: FSN-7 (Ugshs 39,776,655
to 57,966,365 p.a. inclusive of allowances).
to 57,966,365 p.a. inclusive of allowances).
About US Embassy:
Welcome to the
United States Embassy in Kampala, Uganda.
The United States has enjoyed diplomatic relations with Uganda for over
30 years. Ambassador Scott H. DeLisi
currently heads the U.S Mission to Uganda.
The Mission is composed of several offices and organizations all working
under the auspices of the Embassy and at the direction of the Ambassador.
United States Embassy in Kampala, Uganda.
The United States has enjoyed diplomatic relations with Uganda for over
30 years. Ambassador Scott H. DeLisi
currently heads the U.S Mission to Uganda.
The Mission is composed of several offices and organizations all working
under the auspices of the Embassy and at the direction of the Ambassador.
Among the
offices operating under the U.S Mission to Uganda are:
offices operating under the U.S Mission to Uganda are:
·
United States Agency for International Development
(USAID)
United States Agency for International Development
(USAID)
·
Centers for Disease Control (CDC)
Centers for Disease Control (CDC)
·
Peace Corps
Peace Corps
Job Summary: The Telephone/Computer
Management Assistant will support the US Embassy through the provision of telephone,
radio, and computer assistance to over 400 customers in two locations under the
direct supervision of the Information Management Specialist while working
closely with the Senior Computer Assistant, Computer Management Specialist and
senior telephone technician.
Management Assistant will support the US Embassy through the provision of telephone,
radio, and computer assistance to over 400 customers in two locations under the
direct supervision of the Information Management Specialist while working
closely with the Senior Computer Assistant, Computer Management Specialist and
senior telephone technician.
Key Duties and Responsibilities:
1.
Telephone and Radio Duties: 70%
Telephone and Radio Duties: 70%
·
The incumbent updates and maintains various radio
systems, Meridian Private Branch Exchange telephone systems to include two
off-premise Norstar telephone systems, a IP Office 500 V2 system, and all
peripheral equipment for the embassy, cell phone units for Dept of State and
tenant agencies and all official land lines at residences.
The incumbent updates and maintains various radio
systems, Meridian Private Branch Exchange telephone systems to include two
off-premise Norstar telephone systems, a IP Office 500 V2 system, and all
peripheral equipment for the embassy, cell phone units for Dept of State and
tenant agencies and all official land lines at residences.
·
Acts as a key liaison with theUganda Telecommunications
Limited (UTL), Uganda Communications Commission (UCC), and the U.S. Regional
Information Management Center (RIMC) on information technology issues.
Maintains inventories of the Mission’s radio, cell phone and telephone and
assists the IMO in managing the US Mission telecommunications program.
Acts as a key liaison with theUganda Telecommunications
Limited (UTL), Uganda Communications Commission (UCC), and the U.S. Regional
Information Management Center (RIMC) on information technology issues.
Maintains inventories of the Mission’s radio, cell phone and telephone and
assists the IMO in managing the US Mission telecommunications program.
·
Locates vendors, parts & equipment to support
post’s radio & telephone program.
Locates vendors, parts & equipment to support
post’s radio & telephone program.
·
Prepares ordering of same, follows-up until item is
received at post.
Prepares ordering of same, follows-up until item is
received at post.
·
In charge of the installation and issuance of radio
and telephone equipment.
In charge of the installation and issuance of radio
and telephone equipment.
·
Programs radio, telephone, cell phone SIM cards and
equipment using approved DOS software/hardware and materials.
Programs radio, telephone, cell phone SIM cards and
equipment using approved DOS software/hardware and materials.
·
Uses variety of software tools to repair radio &
telephone equipment and other office electronics equipment.
Uses variety of software tools to repair radio &
telephone equipment and other office electronics equipment.
·
Maintains radio and telephone equipment using
software materials supplied by vendor and DOS
Maintains radio and telephone equipment using
software materials supplied by vendor and DOS
·
Acts as a key liaison between post and local vendors
and other host country ministries on administrative
and technical radio and telephone issues.
Acts as a key liaison between post and local vendors
and other host country ministries on administrative
and technical radio and telephone issues.
·
Maintains inventories of the radio and telephone
programs
Maintains inventories of the radio and telephone
programs
·
Under the supervision of the senior Radio Tech,
prepares the radio/telephone shop end of year budget
Under the supervision of the senior Radio Tech,
prepares the radio/telephone shop end of year budget
·
Researches approved specifications before
procurement according to DOS guidelines
Researches approved specifications before
procurement according to DOS guidelines
·
The incumbent logs all telephone, verbal or email
requests for telephone support and responds as expeditiously as possible.
The incumbent logs all telephone, verbal or email
requests for telephone support and responds as expeditiously as possible.
2.
Blackberry, Television and Computer Duties: 30%
Blackberry, Television and Computer Duties: 30%
·
Learn the workings of the Blackberry device and
related systems with the purpose of serving as a backup to the primary
Blackberry technician.
Learn the workings of the Blackberry device and
related systems with the purpose of serving as a backup to the primary
Blackberry technician.
·
Work closely with Facilities and GSO teams to
install and repair AFN and DSTV television services on the Embassy compound and
CMR and DCMR only.
Work closely with Facilities and GSO teams to
install and repair AFN and DSTV television services on the Embassy compound and
CMR and DCMR only.
·
On an as needed basis, assist the LAN System
administrators on IT related projects as needed such as IT equipment inventory
and basic first level computer desktop support.
On an as needed basis, assist the LAN System
administrators on IT related projects as needed such as IT equipment inventory
and basic first level computer desktop support.
Qualifications, Skills and Experience:
NOTE: All
applicants must address each selection criterion detailed below with specific
and comprehensive information supporting each item.
applicants must address each selection criterion detailed below with specific
and comprehensive information supporting each item.
·
The US Embassy Telephone/Computer Management
Assistant should preferably hold a Diploma in Telecommunications, Physics,
Electronics, or Computer Science.
The US Embassy Telephone/Computer Management
Assistant should preferably hold a Diploma in Telecommunications, Physics,
Electronics, or Computer Science.
·
At least three years’ experience in the management
and support of information systems and/or Radio, telephone support.
At least three years’ experience in the management
and support of information systems and/or Radio, telephone support.
·
Working knowledge of computer hardware and software
capabilities/limitations; standard office practices and management principles;
good fact finding and problem solving techniques; main computer publications; computer
systems management is required.
Working knowledge of computer hardware and software
capabilities/limitations; standard office practices and management principles;
good fact finding and problem solving techniques; main computer publications; computer
systems management is required.
·
Detailed working knowledge of safety practices and
procedures;
Detailed working knowledge of safety practices and
procedures;
·
Electrical and radio theories and practices,
installation, operation, maintenance, testing, trouble-shooting and repairing
procedures and techniques is required.
Electrical and radio theories and practices,
installation, operation, maintenance, testing, trouble-shooting and repairing
procedures and techniques is required.
·
Proven ability to train and work with others;
effective skills in fact gathering and analysis; good organization, leadership
and initiative is required
Proven ability to train and work with others;
effective skills in fact gathering and analysis; good organization, leadership
and initiative is required
·
Language Proficiency: List both
English and host country language(s) by level and specialization. Level IV
English ability is required.
Language Proficiency: List both
English and host country language(s) by level and specialization. Level IV
English ability is required.
How to Apply:
All those
interested in working with the US mission in Kampala should send their
applications and strictly adhere to the following:
interested in working with the US mission in Kampala should send their
applications and strictly adhere to the following:
·
Universal Application for Employment as a Locally
Employed Staff or Family Member (DS-174), Download it Here.
Universal Application for Employment as a Locally
Employed Staff or Family Member (DS-174), Download it Here.
·
A current resume or curriculum vitae.
A current resume or curriculum vitae.
·
Candidates who claim US Veterans preference must
provide a copy of their Form DD-214 with their application. Candidates who claim conditional US Veterans
preference must submit documentation confirming eligibility for a conditional
preference in hiring with their application.
Candidates who claim US Veterans preference must
provide a copy of their Form DD-214 with their application. Candidates who claim conditional US Veterans
preference must submit documentation confirming eligibility for a conditional
preference in hiring with their application.
·
Any other documentation (e.g. essays,
transcripts/certificates, awards) that addresses the qualification requirements
of the position as listed above.
Any other documentation (e.g. essays,
transcripts/certificates, awards) that addresses the qualification requirements
of the position as listed above.
Submit
Application To:
Application To:
Human Resources
Office
Office
By email at KampalaHR@state.gov
NB: Only electronic submissions will be accepted and
only shortlisted candidates will be contacted.
only shortlisted candidates will be contacted.
Please clearly
indicate the position applied for in the subject area of the email submission.
indicate the position applied for in the subject area of the email submission.
Please use
standard file types such as Microsoft Word (.doc) and Adobe Acrobat (.pdf) and
please send all documents in one file attachment.
standard file types such as Microsoft Word (.doc) and Adobe Acrobat (.pdf) and
please send all documents in one file attachment.
Telephone: 0414-306001/259-791/5
Deadline: 8th November 2015
The US Mission
in Kampala provides equal opportunity and fair and equitable treatment in
employment to all people without regard to race, color religion, sex, national
origin, age, disability, political affiliation, marital status, or sexual
orientation. The Department of State
also strives to achieve equal employment opportunity in all personnel operations
through continuing diversity enhancement programs.
in Kampala provides equal opportunity and fair and equitable treatment in
employment to all people without regard to race, color religion, sex, national
origin, age, disability, political affiliation, marital status, or sexual
orientation. The Department of State
also strives to achieve equal employment opportunity in all personnel operations
through continuing diversity enhancement programs.
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