Entry Level Customer Service Jobs – Personal Banker – Corporate Branch at Stanbic Bank

Organisation: Stanbic Bank
Duty Station:  Kampala, Uganda
Job ID: 11987
About US:
Stanbic Bank
Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in
turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Personal
Banker will support the Stanbic Corporate Branch by managing new and existing
customer relationships by identifying and fulfilling their needs while managing
the risks associated with new accounts, mandates and specimen signatures
Key Duties and Responsibilities:  
Customer Service:
The incumbent will adhere to the service standards
and provide excellent customer service
Identify customer needs and match them with
appropriate banking solutions
Fully inform customers of their rights and
obligations to the bank as per the Consumer Protection Guidelines (including
but not limited to product pricing, facilities terms & conditions and
transactional fees)
The incumbent will be tasked with collecting account
opening documents and submit them to the Account Analyst for account opening as
per laid down procedures
Regularly receive and verify account transfer and
amendment documents and submit them to the Account Analyst for processing as
per laid down procedures
Receive and process loan documents within agreed
timelines and as per laid down procedures
Explain credit loan facility options and qualifying
criteria to customers; and support customers in the completion of credit
application information requirements
Process account opening and loan processing queries
and complaints as per laid down process and procedures
Notify customers regarding the approval/decline of
credit loan facilities, keep customers informed throughout the process and
advise the customer of alternative options in case of a decline
Adhere to the Sales High 5 standards
Meet sales budgets and targets
Prepare and implement weekly sales activity plans
(i.e. customer visits, banking days) and provide timely related reports
Actively participate fully in sales campaigns and
Cross sell banking products to our existing
Identify migration opportunities and sell
appropriate products or services accordingly
Risk and Control:
Adhere to the KYC policies and guidelines for both
account opening and loan origination documents
The Personal Banker will manage credit and
operational risk in account opening and loan processing as per laid down
perform any other related duties by the Line manager
Qualifications, Skills and Experience:  
The ideal candidate for the Personal Banker should
preferably hold a Bachelor’s degree in Business Studies or a related field from
a recognized university
A minimum of two years’ branch banking experience
Prior customer service experience required
Previous sales experience
Detailed working knowledge of the Personal Banking
value proposition
Sound knowledge of bank products/services
Sound knowledge of the bank’s policies and
procedures relating to all areas under his/her control
Working knowledge of Service standards
Detailed knowledge of the Core banking system
Knowledge of the risk management and credit
Good knowledge of bank policy regarding product
criteria, pricing, charges and interest rates
Detailed knowledge and understanding of financial
Knowledge of competitor products and services
How to Apply:
All candidates
who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in
the aforementioned capacity are encouraged to Apply Online by visiting Link
Deadline: 14th August, 2015

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