Fresher United States US Embassy CDC Jobs – IT Help Desk Technician

Organisation: United States Embassy, US Mission in Uganda
Duty Station: 
Centers for Disease Control and Prevention (CDC), Entebbe, Uganda
Grade 6 (Ugshs. 28,759,256 to 42,137,269 p.a. Inclusive of
Vacancy No.: 03/2015
About US Embassy:
Welcome to the United States
Embassy in Kampala, Uganda.  The United States
has enjoyed diplomatic relations with Uganda for over 30 years.  Ambassador Scott H. DeLisi currently heads
the U.S Mission to Uganda.  The Mission
is composed of several offices and organizations all working under the auspices
of the Embassy and at the direction of the Ambassador.
About US Embassy CDC:
The Centers for Disease
Control and Prevention (CDC) is an international public health agency engaged
in HIV prevention and care programs and research activities in Uganda.  CDC offers excellent career opportunities for
professional growth, training, and collaboration with other health
professionals. The main CDC offices are located at the Uganda Virus Research
Institute (UVRI) in Entebbe. CDC is an agency of the United States Mission in
Job Summary:  The
IT Help Desk Technician will serve as the first level problem determination,
problem/incident recording, problem resolution and problem escalation for the
following: network connectivity, printer problems, hardware and software
problems at CDC offices in Entebbe.
Key Duties and
  • Offer
    first-level contact and problem resolution for all users with network
    connectivity, printers, hardware, software and applications problems. This
    includes on a daily basis reviewing the IT Service Desk tracking system
    and identifying reported problems/faults, and resolving as many
    user-reported problems as expertise permits using available tools, and
    following available procedures and policies for the handling of support
  • Conduct
    basic troubleshooting over the phone and in person to diagnose and correct
    operating system problems, and provide feedback to CDC staff on reported
    problems and progress of problem resolution.
  • Communicate
    with customers to obtain all necessary information on reported problems,
    and provide accurate and timely logging of problems and resolution for
    problems in the IT Service Desk tracking system.
  • Escalate
    problems as appropriate to the LAN/WAN Assistants/Administrator.
Qualifications, Skills and
NOTE:  All applicants must
address each selection criterion detailed below with specific and comprehensive
information supporting each item.
  • The
    United States US Embassy CDC IT Help Desk Technician should preferably
    hold a Diploma in Computer Science or Information Technology/Systems.
  • At
    least a year or two of experience providing end-user phone support for
    current PC desktop and application software and or installing, upgrading,
    troubleshooting and repairing personal computers in a network environment,
    and/or experience in diagnosing, troubleshooting and resolving client
    issues with PC hardware, Windows XP Professional, Microsoft Office 2003
    applications, email and Blackberry services, and/or experience in
    technical call center operations.
  • Certifications
    in Microsoft Networks, Local Area Network design and support
    methodologies, CDC IT policies and procedures and Standard Operating
    Procedures (SOPs), blackberry services, and current/updated MS Office
  • Working
    knowledge of desktop operating systems, various software applications and
    basic hardware for the PC;
  • Working
    knowledge of the principles and theories of network systems and
  • Knowledge
    of Internet technologies and products;
  • Basic
    knowledge and understanding of electrical safety procedures, are all
  • Excellent
    customer service and team work skills are required.
  • Possess
    the ability to communicate clearly orally and in writing, and to write
    clearly and concisely is required.
Language Proficiency:
Level III English ability (good working knowledge) is required.
How to Apply:
All those interested in
working with the US mission in Kampala should send their applications and
strictly adhere to the following:
  • Universal
    Application for Employment as a Locally Employed Staff or Family Member (DS-174),
    it Here
  • A
    current resume or curriculum vitae.
  • Candidates
    who claim US Veterans preference must provide a copy of their Form DD-214
    with their application.  Candidates
    who claim conditional US Veterans preference must submit documentation
    confirming eligibility for a conditional preference in hiring with their
  • Any
    other documentation (e.g. essays, transcripts/certificates, awards) that
    addresses the qualification requirements of the position as listed above.
Submit Application To:
Human Resources Office
By email at
NB: Only electronic submissions will be
accepted and only shortlisted candidates will be contacted.
Please clearly indicate the
position applied for in the subject area of the email submission.
Please use standard file
types such as Microsoft Word (.doc) and Adobe Acrobat (.pdf) and please send
all documents in one file attachment.
Telephone:  0414-306001/259-791/5
Deadline: 29th June
The US Mission in Kampala
provides equal opportunity and fair and equitable treatment in employment to
all people without regard to race, color religion, sex, national origin, age,
disability, political affiliation, marital status, or sexual orientation.  The Department of State also strives to
achieve equal employment opportunity in all personnel operations through
continuing diversity enhancement programs.

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