Careers in Banking – Manager MIS & Enablement at Stanbic Bank

Job Title:     Manager MIS & Enablement
Organisation: Stanbic Bank
  Kampala, Uganda
Stanbic Bank
Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in
turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Manager MIS & Enablement will support
the Bank in its operations management team by ensuring that data is readily
available analysed and easily interpreted. The incumbent will also co-ordinate
MIS from Team Leaders and Managers. The job holder will ensure full
understanding of systems used, validate the MIS and ensure that any errors are
Corrected. The incumbent will offer proactive support to Operations teams
on  MIS and Costs to understand gaps,
opportunities, local activity.
Key Duties and Responsibilities:
  • Keenly
    track and monitor service failures and support Management in addressing
    service failures through the relevant channels
  • Render
    analytical support to Operations Managers including analysis and insight into
    service management metrics that cover Service Level Agreements (SLA).
    Broken down to daily, weekly, monthly and adhoc reports
  • Ensures
    availability and updating of the metric model by all Team Leaders and
    Managers of departments to facilitate the collation of data.
  • Offers
    standard management reports and graphics to the department Managers which
    will form part of the daily department production meetings.
  • Management
    of the department interaction to ensure follow through and satisfaction
  • Assists
    the department managers in the development and interpretation of their
    respective metric data
  • Identifies
    and highlight problem trends for management decision making
  • Escalates
    complex matters to the appropriate areas for prompt decision-making and
    follow through to ensure that satisfactory resolution happens quickly
  • Monitoring
    adherence to cost management targets in all areas of operations
  • Tracking
    of Operations Financial Performance (actual spend versus budget), month on
    month per cost centre or enabler
  • Perform
    detailed review and analysis of Operations financials numbers to confirm
    the integrity of reported results; liaising with Finance to ensure that
    correct and reconciled records are maintained both at Operations and
  • Proactive
    tracking of cost to ensure that correct cost is allocated to Operations
    Cost Centres
  • Perform
    rounded scenario and opportunity analysis to facilitate continuous
    improvement and cost management
  • Ensures
    effective, efficient and optimal utilisation of all resources (human and
  • Come
    up with productivity and capacity measures to measure resource utilization
    within Operations
  • Capacity
    management, identifying areas with excess or shortage in capacity and
    coming up with resourcing plans to address the gaps
  • Provide
    the people metrics on cross/multi skilling analysis to ensure that staff
    are well oriented across all operations functions
  • In
    charge of the facilitation of a performance management and career
    development culture through mentoring and motivating in regular team and
    one-on-one meetings to ensure optimal performance and minimise staff
    turnover rate.
Qualifications, Skills and
  • The
    idea candidate for the Stanbic Bank Manager MIS & Enablement should
    hold a Business related degree with excellent data management and analysis
  • At
    least three to five years’ experience in management reporting, data
    analytics and programming using SQL.
  • Detailed
    knowledge and understanding of the banking environment, ability to work in
    and manage teams, understanding of cost management practices with
    excellent computer skills.
  • Proven
    track record in handling stressful situations in environment governed by
    tight deadlines, high standards and significant work pressure.
  • Good
    understanding of multiple process and production interfaces across the
    Group to keep abreast of the wide and diverse number of communication and
    business initiatives that will impact on the executive team and on the
    event management plans.
  • Past
    project management skills and advanced business case development skills
  • Excellent
    needs analysis and diagnostic skills to interpret business and market
    requirements, incorporating an ability to build relationships and
    proactively sell ideas, concepts to the advantage of an integrated whole.
to Apply:
candidates who wish to join the one of Africa’s biggest Banking Groups,
Standard Bank in the aforementioned capacity are encouraged to Apply Online by
visiting Link below.
17th June, 2015

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