Standard Chartered Bank (Stanchart) Jobs – Operations and /or Service Manager

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Organisation: Standard
Chartered Bank (Stanchart)
Duty Station:  Kampala, Uganda
Job ID: 435139
About Stanchart:
Standard Chartered PLC is a British multinational banking and financial
services company headquartered in Hong Kong, China. It operates a network of
over 1,700 branches and outlets (including subsidiaries, associates and joint
ventures) across more than 70 countries and employs around 87,000 people. It is
a universal bank with operations in consumer, corporate and institutional
banking, and treasury services. Despite its UK base, it does not conduct retail
banking in the UK, and around 90% of its profits come from Africa, United
Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is
the longest established international bank in the country; the first branch was
opened in August 1912. We had 11 branches up to 1972 and retained only one
branch during the turbulence of the 70s. In 1998 we acquired 4 branches of
former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today
has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu.
Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.
Key Duties and Responsibilities:
  • Oversee service delivery, to review output
    of tellers, customer service officers, customer service consultants and
    service ambassadors to ensure adherence to branch service standards. To
    manage recommend workflow changes, where appropriate for greater
    efficiency.
  • Quickly resolve exceptional investigations
    and liaise with other functions to ensure issues are resolved.
  • Intuitively analyse and ensure timely and
    accurate reporting of management reports.
  • Mentor and coach service staff, back
    office operations staff.
  • Check and authorise internally raised
    entries in accordance with Delegated Authority.
  • Ensure all branch staff are equipped with
    knowledge on policies and products in order, achieve operational
    excellence & a high Net Promoter Score.
  • Build motivated, committed and focused
    front and back office teams, consistently delivering creative, precise and
    customer focused service.
  • Supervise the learning and development of
    both the front and back office staff.
  • Manage the leave and succession planning
    of the front and back office units.
  • Review & sign reconciliations of the
    branch suspense accounts, ATM cash reconciliations on a daily basis.
  • Fully comply with all group policies,
    operational risk management procedures, KCSA, CAM & GIA to achieve
    satisfactory grades on local & Group Audits.
  • Ensure high quality, knowledgeable service
    levels in branches to exceed customer expectations.
  • Follow up on closure & rectification
    of all branch audits, Operational Risk, CAM & Compliance issues
    arising.
  • Upload of differences in Phoenix
  • Performance of KCSA in the branch.
  • Review and check the branch security
    reports.
  • Responsible for the coordination of the
    BCP – robbery/fire/Bomb drill.
  • Act for the branch Manager while they are
    away.
  • Ensure compliance with:
  •  “Guidelines and procedures on “Customer
    Due Diligence “for account opening and on cross-border account opening
    referral” issued by group business and operations risk.
  • Controls and procedures on
    “Customer Due Diligence” introduced to addressed money laundering
    prevention and compliance risk.
  • Guidelines for the submission
    of suspicious transaction reports issued by head of legal &
    compliance/country money laundering prevention officer.
Qualifications, Skills and
Experience:
  • The applicant should possess a Good
    University degree
  • Five or more years’ banking experience in
    Branch Operations and service
  • Excellent analytical skills
  • Excellent leadership skills
  • Good interpersonal skills
  • Possess the ability to manage various
    stakeholders
NB: Standard Chartered is
committed to diversity and inclusion. We believe that a work environment which
embraces diversity will enable us to get the best out of the broadest spectrum
of people to sustain strong business performance and competitive advantage. By
building an inclusive culture, each employee can develop a sense of belonging,
and have the opportunity to maximise their personal potential.
How to Apply:
If interested in working with Standard Chartered Bank in the above
portfolio, Please send us visit Web link below and review requirements and
thereafter express your interest by Clicking Apply Now
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