Account Managers – Smile Communications

Job Title: Account Managers
Reports to: Manager – Direct Sales Force in each Sales Region
About Smile:  
Our client Smile Communications (U) Ltd is bringing about an internet revolution to Uganda with the introduction of its 4G LTE super fast, high quality and reliable internet access services. Smile is the only ISP in Uganda and only the 3rd in Africa offering 4G LTE and is looking for a number of highly experienced, talented and committed individuals to join their team. Smile is an equal opportunity employer.
Job Summary: This role will be responsible for establishing, growing and maintaining relationships with customers within the assigned segment(s) and/ or geographical area(s) and achieving set sales and revenue targets. The Account Manager will have overall responsibility for selling and supporting Smile’s complete data product and service offering.
Focusing on existing and potential high value/ usage customers, the Account Manager’s most critical interaction will be customer presentations/ face-to-face meetings.
Key Duties & Responsibilities:
·         Develop profitable and sustainable sales growth plans for the assigned customer segment(s) and/ or geographical area(s).
·         Customer identification and recruitment: aggressively grow sales volumes and profitability within the assigned segment(s) and/ or geographical area(s) through proactive sales, understanding customer requirements/ needs.
·         Effectively co-ordinate the activities of the resources assigned to ensure that sales and revenue targets are met.
·         Ensure that agreed sales targets and objectives are met by expanding market awareness of Smile’s brand, products and services.
·         Register Smile customers onto the Smile network and install Smile routers, dongles and/ or other equipment at the customer premises.
·         Attain intimate knowledge of the composition of the Smile market in your assigned area(s)/ segment(s). Create and maintain an up-to-date database of existing and potential customers within the assigned area(s)/ segment(s) with the view to expand the Smile footprint.
·         To be responsible for the safe keeping of cash received from sales until it has been handed over to the Smile Cashier or bank in a Smile bank account.
·         Manage customer relations, attend to customer queries and continuously measure customer satisfaction and take prompt corrective measures.
·         Review daily, weekly and monthly results and align activities and resources accordingly.
·         Report on sales results and market conditions to the line Manager and make appropriate recommendations.
·         Maintain in good condition all tools of trade (“equipment”) issued to you by Smile and ensure that they are returned to Smile for safe keeping at the end of every day.
·         Provide any other ad hoc duties assigned to you from time to time by your line Manager or any other person appointed by the Company for this purpose.
Key Performance Indicators:
·         Achievement of customer recruitment (sales) and revenue targets.
·         Organisation – sales plans, route plans, execution documentation, meeting attendance and reporting.
·         Customer satisfaction and relationship management (retention and compliant resolution).
·         Conversion of prospects into paying customers.
·         Product knowledge/ awareness of assigned market segment.
·         Compliance to Smile Sales and cash handling processes and procedures.
Qualifications, Skills & Experience:
·         Degree in Business, Marketing, Sales other business related degree.
·         Sales experience with at least 2-3 years at supervisory or managerial level.
·         Experience in the same or similar role in an ISP or telecom services provider.
·         Local market knowledge.
·         Product specific knowledge will be an added advantage.
·         Successful track record in meeting and/ or exceeding sales targets.
·         Strong aptitude and knowledge of Sales and Marketing Techniques.
·         Resource planning, organisation and time management skills.
·         Interpersonal and networking skills – demonstrated ability to develop, build and maintain customer relationships.
·         Strong communication and presentation skills.
·         Ability to present/ demonstrate various solutions to customers.
·         Result oriented with a strong drive and determination to excel.
·         Strong work ethic, positive attitude and professional demeanour.
·         Able to work under highly demanding and challenging conditions.
·         Willing to go an extra mile to ensure customer expectations are met or exceeded.
·         Team leadership and management skills.
·         Computer Literate and ability to understand numerical information.
How to Apply:
Please follow the instructions as stated below as failure to do so could lead to disqualification.
1. Send an Application letter and CV/Resume.
2. Merge these two documents into one document in either word or pdf format.
3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.
4. Include the job title and/or reference number in the subject line of the email address   and send your application by email to
5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly
Deadline: 2nd January, 2013
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