Consultancy Jobs - Terms of Reference for Annual Data Household Survey - Farm Africa Livestock for Livelihoods (UK Aid Direct) Project in Karamoja, Uganda

  Job Title:      Terms of Reference for Annual Data Household Survey Organisation:   Farm Africa Project Name: Livestock for Livelihoo...

Several Fresher Customer Service Executive Job Opportunities - Greenlight Planet Inc


Organization: Greenlight Planet Inc
Duty Station: Kampala, Uganda

About US:
Greenlight Planet is a US venture-backed, award winning social enterprise driven by a mission to empower under-electrified communities with access to clean and affordable solar lighting. To date, more than 3 million households in low-income off-grid communities use Greenlight's Sun King™ line of solar home lighting solutions.

Job Summary:  The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community. This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract. Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders.

Key Duties and Responsibilities: 
·       Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
·       Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
·       Conducting product and service quality surveys with customers and recording feedback from time to time;
·       Generating leads for the sales team by screening callers and identifying potential sales opportunities;
·       Supporting the collection of payments by regularly contacting dormant and defaulting customers;
·       Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
·       Working with multiple sales teams and cross-functional teams seamlessly;


Qualifications, Skills and Experience:
·       The ideal applicant must hold a Bachelor’s Degree in Business-related courses - Sales, Marketing or Customer Service Management
·       Good communication skills with fluency in both written and spoken English
·       Local language preferences - Luganda, Sabiny, Samia, Ateso, Runyole, Lugwere, Kinyarwanda, and Rumasaba.
·       Strong interpersonal skills
·       Maximum 2 years experience in a similar role
·       Basic Microsoft- Excel skills
·       Customer Service
·       Communication
·       Microsoft Excel
·       Customer Centric Solutions

How to Apply:
All suitably qualified candidates are encouraged to apply online at the link below


Deadline:   24th July 2020

For more of the latest jobs, please visit http://www.theugandanjobline.com  or find us on our facebook page https://www.facebook.com/UgandanJobline

Earn 48m as Assistant Motor Pool Supervisor at United States US Embassy / Mission


Job Title:         Assistant Motor Pool Supervisor
Organisation: United States US Embassy, US Mission in Uganda
Duty Station: Kampala, Uganda
Salary: UGX 48,127,742 /=
Open to: Current Employees of the Mission - This includes U.S. Citizen Eligible Family Members (USEFMs); Eligible Family Members (EFMs); Declared Members of Household (MOHs), dependents of U.S. Personal Services Contract (USPSC) who are assigned under COM - All Agencies
Position Number: Kampala 2020-031

About US Embassy:
The United States Embassy in Kampala, Uganda has enjoyed diplomatic relations with Uganda for over 30 years.  Ambassador Deborah R. Malac currently heads the U.S Mission to Uganda.  The Mission is composed of several offices and organizations all working under the auspices of the Embassy and at the direction of the Ambassador.

Among the offices operating under the U.S Mission to Uganda are:
  • United States Agency for International Development (USAID)
  • Centers for Disease Control (CDC)
  • Peace Corps

Job Summary:  The Assistant Motor Pool Supervisor oversees 62 employees in the Motor Pool unit.  Plans, directs, and coordinates the use and maintenance of motor vehicles and assignment of chauffeurs to provide efficient and safe transportation services to post personnel and official visitors.

Key Duties and Responsibilities:  
Motor Pool Schedule 50%
·        The Incumbent helps plan, direct and coordinate motor vehicle operations for the entire Mission.  Spot checks motor pool and takes necessary action to maintain and improve efficiency of operations.
·        Plans and directs vehicle use and driver assignments and establishes priorities in demand for vehicles.
·        Establishes work schedules for drivers and directly supervisors 10 drivers.   
Vehicle Maintenance 20%                                                                                                                                         
·        The Incumbent helps plan vehicle maintenance to insure maximum availability of vehicles. Keeps track of all vehicles sent out for repairs.  Periodically inspects the appearance of vehicles and ensures every morning the vehicles are clean and ready to duty.
Management of Shuttle Program 15%                                                                                                                                                                                                                                                                                                                              
·        The Incumbent will be in charge of the Mission’s shuttle program.  Will ensure the shuttle program is run effectively by being at the warehouse every morning before the shuttles depart.                       
Supervision 15%
·        Serves as acting Motor Pool Supervisor in the absence of the MP Supervisor.  For official visits, Incumbent will attend all countdown meetings and be the main point of contact for control officers.                             


Qualifications, Skills and Experience:
NOTE:  All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.
·        The applicants for the United States US Embassy Assistant Motor Pool Supervisor job opportunity should have completed secondary school education (both ‘O and A’ level).
·        At least three years of experience in vehicle fleet management, dispatcher, or automotive maintenance in addition to one (1) year of supervisory experience is required.
·        Detailed knowledge of Motor Pool regulations and manuals. 
·        Knowledge of internal policies and controls and office structure, 6 FAM. Safety regulation.
·        Must be familiar with local traffic regulations; must be familiar with motor vehicle registration and inspection requirements and have knowledge in vehicle importation procedures.
·        Must have a valid local driver's license minimum of class B.
·        Must have multi-tasking ability and an aptitude to exercise judgment in making the best use of equipment and personnel resources; in managing priorities, making recommendations and providing customer service to all.
·        Language: English level III (Good Working Knowledge) Speaking/Reading/Writing is required. This may be tested.

How to Apply:
All those interested in working with the US mission in Kampala should send their applications online at the link below.


Deadline: 24th July 2020

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline


Fresher UN Driver Job Placements - United Nations High Commissioner for Refugees (UNHCR)


Job Title:   Driver
Organization: United Nations High Commissioner for Refugees (UNHCR)
Duty Station: Uganda
Position Grade General Services, G1 - G2

About US:
The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern. It is constantly seeking talented, compassionate candidates with high integrity to strengthen its capacity to respond urgently to crises with the right skills. Given the nature of UNHCR's work, it is essential that its workforce has the right mix of skills and qualities to fulfill its mandate.

Key Duties and Responsibilities: 
·       Drive UNHCR vehicles for the transport of authorized passengers, deliver, and collect documents and other items.
·       Meet official personnel at airports or other locations and facilitate immigration and customs formalities as required.
·       Perform day-to-day maintenance of the assigned vehicles; check oil, water, battery, brakes, tires, etc. and ensure that the assigned UNHCR vehicles are road or waterway worthy and maintained up to the established security standards.
·       Perform minor repairs, arrange for other repairs, and ensure that the vehicle is kept clean.
·       Ensure that the steps required by rules and regulations, or other local procedures, are taken in case of involvement in an accident.
·       Log official trips, daily mileage, gas consumption, oil changes, greasing, etc
·       Ensure that instructions and security guidance provided by the supervisor and security focal point are strictly followed
·       Ensures valid documentation for passengers, items or cargo in vehicle
·       Perform other related duties as required.


Qualifications, Skills and Experience:
·       Completion of primary school education is required.
·       At least two years relevant work experience is required.
·       Knowledge of spoken and written English is required
·       G1 – G2 PROFILE
·       Accountability
·       Communication
·       Organizational Awareness
·       Teamwork & Collaboration
·       Commitment to Continuous Learning
·       Client & Result Orientation
·       Analytical Thinking
·       Innovation and Creativity
·       Technological Awareness
·       Negotiation and Conflict Resolution
·       Planning and Organizing
·       Policy Development and Research
·       Political Awareness
·       Stakeholder Management
·       Change Capability and Adaptability

How to Apply:
All Interested candidates please apply online at the link below


UNHCR particularly encourages expressions of interest from qualified individuals within Uganda’s geographical regions

Deadline: 31st December 2020

For more of the latest jobs, please visit http://www.theugandanjobline.com  or find us on our facebook page https://www.facebook.com/UgandanJobline


Fresher Service Desk Support Job Opportunities - Smartwatch Solutions LTD


Job Title:   Service Desk Support
Organization: Smartwatch Solutions LTD
Duty Station: Kampala, Uganda
Reports to: General Manager

About US:
Smartwatch Solutions is Uganda’s leading provider of fleet and mobile asset management solutions. Established in 2011 as a direct response to the emerging trends in dynamic Mobile Resource Management, backed up by the growth in the Oil and Gas sectors across East and Central Africa.

Job Summary:  The Service Desk is the central point of contact for all system related incidents, complaints, inquiries and service requests. The role of the Service Desk Support is to provide first line support for all clients of Smartwatch Solutions. The Service Desk Support is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, in person (for walk-in customers) and self service.

Key Duties and Responsibilities: 
·       To provide support for users/clients in the use on of our range of products and services
·       To provide support for users/clients in the operation of a range of hardware devices installed in clients Assets
·       To ensure that resources within the Software platforms are supported through the development of printed and online instructional material to reduce call rates and enables users to become more self-sufficient.
·       To deliver where required inductions and basic training in the use of our software/apps and services.
·       To diagnose and resolve software and hardware incidents, across a range of software applications for our products.
·       To assist all our users with any logged related incident when called upon.
·       To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
·       To accurately record, update and document requests using the service desk system.
·       To create user accounts and reset passwords ensuring that the correct permissions and data security are applied. This entails dealing with confidential information ensuring full compliance with the data protection act.
·       To liaise closely with the Support team on problems reported to the Service Desk which require logging on the supplier’s helpdesk system.
·       To coordinate and make booking for filed activities for the technical team.
·       To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
·       Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
·       To be a highly motivated team player with the skills and ability to manage changing priorities.
·       To create, maintain and publish relevant support documentation in order to assist all clients in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
·       Exhibit a flexible approach to working on a Rota basis and provide necessary cover where needed.
·       Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.
·       Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility


Qualifications, Skills and Experience:
·       The ideal candidate should have good general level of education in IT/Computer Science, Information Systems or equivalent.
·       Good in English Language and Mathematics
·       Previous experience of working in an IT support role
·       Previous experience within a customer service role
·       Demonstrable experience of Microsoft Windows and CRM client operating systems as well as various software packages including Microsoft Office and Microsoft
·       Excellent IT skills and computer literacy
·       Previous experience of working with B2B and B2C clients or Service sector environment
·       Excellent organizational skills
·       Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
·       Ability to demonstrate practical troubleshooting and problem analysis techniques
·       Good attention to detail and ability to show initiative
·       Ability to plan and prioritize work load without supervision.
·       Ability to prioritize, manage and perform under pressure to meet SLA’s.
·       Excellent knowledge of Customer
·       Service best practice
·       Willing to work flexibly and with enthusiasm

How to Apply:
All suitably qualified candidates please Email your CV and applications to hr@smartwatchsolutions.com

NB: Only shortlisted candidates shall be contacted.

Deadline:   3rd August 2020

For more of the latest jobs, please visit http://www.theugandanjobline.com  or find us on our facebook page https://www.facebook.com/UgandanJobline

Finance Coordinator Job Careers - Educate!


Job Title:   Finance Coordinator
Organization: Educate!
Duty Station: Kampala, Uganda

About US:
Educate! prepares youth in Africa with the skills to succeed in today’s economy. We tackle youth unemployment by reforming what schools teach and how they teach it, so that students in Africa have the skills to start businesses, get jobs and drive development in their communities. Our model is delivered through practically-trained teachers and youth mentors. Educate!’s goal is to make this practical, skills-based model part of national

Job Summary:  Educate! is looking for an enthusiastic, systems-oriented, ethical and analytical individual with great interpersonal and communication skills to fill the Finance Coordinator position. S/he will support the Finance Department to ensure payments are processed accurately, lead in finance systems’ compliance, timely tracking of accounts receivables and ensuring budget analysis & management. You’ll be joining a motivated, passionate, overachieving team that is positioning Educate! to be the leader in skills-based secondary education in Africa and intensively impact millions of youth each year.

Key Duties and Responsibilities: 
Payment Processing - 40%:
·       Maintaining receipts and detailed records to support transactions.
·       Notifying the FM of any change in account (average, deficit, theft).
·       Online transactions. Imitate payments online and share emails with the approvers.
·       Getting the best rate for every $ sold to Absa which is equivalent or above the current prevailing rate of the day
·       To make sure Educate bills, staff advances and reimbursements are paid in a timely manner after appropriate approval.
·       Review and compile CHIMS/Bank requests to the field team in compliance with Educate! Financial policies and procedures.
·       Ensure all requisitions have all fields completed with correct rounds, weeks and clear dates to avoid repetition or duplication.
·       Prepare a monthly Finance report to reflect Accounts receivable and accounts payable
·       Finance Coordinator is the key contact person with the CHIMS and ABSA team in coordination with the Finance Manager regarding mobile money payments
·       Report any issues on mobile money to the Finance Manager, liaise with the bank/Chims team to resolve any issues in regards to payments.
·       Keep weekly updates from the bank for any changes or communications.
·       Follow up with any errors or issues on the bank statements or incomplete transactions with the bank manager
How will success look like in this function
·       Manage staff payment requests and processing and ensure compliant records.
·       Manage CHIMS and Absa (mobile money platform) requests and Reconciliation.
·       Manage vendor payment requests and processing and ensure compliant records.
 Finance Systems Compliance  (15%)
·       Prepare and Share Internal Auditors schedule for the year and send reminders to respective managers monthly.
·       Ensure all audit issues for the previous month are closed before the next month report by following up with the managers.
·       Support external audit to ensure timely and successful completion.
·       Prepare and share a Finance report by the 10th of every month with managers.
 How will success look like in this function
·       Administer the Finance quiz to all Program Officers, Program Coordinators and managers. Ensure all staff that approve documents have passed the quiz.
·       Manager internal audit process to conclusion. Provide a finance report and follow up any issues to completion/close 
 Accounts Receivables (20%) 
·       Manage school invoicing at the beginning of Term 1 and Term 2
·       Manage distribution of school invoices to respective Community Units.
·       Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted into Salesforce.
·       Reconcile payment documents from the field (i.e. receipts and bank slips) with bank Weekly/ monthly bank statements.
·       Produce a monthly Schools Payment Report showing which school has paid how much.
·       Facilitate swift payment of invoices due to E! by tracking balances carried forwards from schools and informing Program Officers accordingly. 
How will success look like in this function
·        
·       Keep track and process accounts and incoming payments in compliance with financial policies and procedures.
·       School payments. Timely invoicing and Receipt book reconciliations 
Budget Analysis & Management - 25%
·        Work closely with the Finance Manager to support all budget managers in the budget preparation and review process.
·       Identify variances between actual and budgeted financial results at the end of each Month.
·       Consolidate and share reasons for the variance in a report and share with the managers by the 27th of each month.
·       Ensure department managers meet budget submission deadlines.
How will success look like in this function.
·       Shares Budget vs. Actual with all budget holders anticipates challenges with the budgets and proposes innovative solutions.
·       Track variances and reasons for the variances. Compile and share with Directors the quarterly report.
·        Upholds proper financial procedures even during busy/difficult times.
·        Keep track and process accounts and incoming payments in compliance with financial policies and procedures.
·       Coordinate with the Finance Manager and analyze the budget variances against actual and suggest improvement areas.


Qualifications, Skills and Experience:
·       BSc. in Finance, Accounting or Business Administration or Commerce with CPA Level II or ACCA Level II with proficiency in Ms. Excel and Quickbooks.
·       At least 3 years of  professional experience  in a similar role with accounting knowledge, vendor and procurement experience.
·       Systems oriented, solid work ethic and strong analytical skills.
·       People, system, Change and communication management skills with ability to adapt to a fast changing environment

How to Apply:
All suitably qualified candidates are encouraged to apply online at the link below


Deadline: 31st  July 2020

For more of the latest jobs, please visit http://www.theugandanjobline.com  or find us on our facebook page https://www.facebook.com/UgandanJobline

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