30 Client Service Officer Job Opportunities - SolarNow

Job Title:         Client Service Officer (30 Job Opportunities) Organization:  SolarNow Duty Station:  Different Locations, Uganda ...

Showing posts with label Telecommunication Jobs in Uganda. Show all posts
Showing posts with label Telecommunication Jobs in Uganda. Show all posts

Acquisitions Manager Job Placement - MTN-Uganda


Job Title:            Acquisitions Manager
Organisation: MTN-Uganda
Duty Station: Kampala, Uganda
Reports to: Senior Manager Consumer Sales Planning & Operations

About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Job Summary:   The Acquisitions Manager will develop, implement, monitor and ensure a comprehensive execution of MTN Uganda’s Acquisitions strategy, New Channel Development & Overall growth of MTN Uganda Distribution Footprint. Grow MoMo RGS30 & ensuring Sim Selling Outlet (SSO) compliance requirements are met per the Industry regulatory standards.

Key Duties and Responsibilities: 
  • Provide leadership in the creation and implementation of Sim Selling Outlets (SSOs) Channel/Outlet plans (strategy)
  • Implement and drive Channel plans to grow the number of Sim selling outlets to support the business plan Gross Adds set targets.
  • Ensure SSO footprint tracking & gap analysis with granular reporting on mPOS gaps up to site level.
  • Tracking of weekly mPOS agent productivity as a key enabler to achieve the desired daily activations targets.
  • Grow mPOS agent footprint & ensure an ongoing whitelist of Sim Swaps, Pin resets, data and airtime bundles outlets/ mini Service Centers as per the Business strategy
  • Manage mPOS agent KYC in line with regulatory & compliance standards through frequent reporting on compliance levels
  • Track sim card availability to support subscriber growth (Net Additions).
  • Grow RGS30 Mobile Money subscribers
  • Manage the execution of Channel plans and ensure Brand standards for Channels are adhered to
  • Manage the initiation and implementation of channel activations to drive acquisitions
  • Liaise with the Regional Business Managers to ensure excellent in-Trade activation and execution in line with Picture of Success
  • Provide Channel and Shopper thought leadership for acquisitions channel plans implementation
  • Manage the initiation and implementation of channel activations to drive acquisitions
  • Oversee respective stock planning, forecasting and analysis for distribution and main warehouses
  • Coordinate overall supply chain in the company for all distribution channel partners
  • Manage the implementation and execution of  acquisitions strategy and brand visibility nationally
  • Business Intelligence use for distribution optimization
  • Develop commission structures for dealers, agents and staff.
  • Build and maintain regular contacts with key channels to build stronger relationships.
  • Prepare or Liaise with the respective stakeholders on the value proposition to the consumers and Sim Selling Agents
  • Promote and ensure compliance with (MTN policies, processes and procedures, overall objectives of the organization, regulatory & legal)
  • Lead in establishing high level stakeholder interactions with the relevant stakeholders.
  • Provide and grow sales innovation aligned to the vision mission and strategic focus areas of the business.
  • Identify tools /technology that supports implementation of the acquisition strategy.
  • Closely work with IT to ensure necessary enhancements are done whenever there is a change in requirement.
  • Maintain professional working relationship with management, field and cross functional personnel, as well as customers and industry partners.
  • Team management - coach and train team in-line with company and HR objectives, carry-out regular development conversations and     performance reviews to build and develop talent.


Qualifications, Skills and Experience:
  • The ideal candidate for the MTN Uganda Acquisitions Manager job placement should hold a Bachelor’s Degree in Marketing, Business Administration, Commerce or any other related field.
  • A postgraduate qualification in a related field and professional sales certification is an added advantage.
  • Five years’ experience in sales and distribution in a telecom company or service industry
  • Three years’ experience in a supervisory role
  • Good knowledge of sales and retail Industry trends, best practice retail
  • Structured and organized approach to communicate

Knowledge & Trainings
  • Advanced Microsoft Excel, Microsoft Access and Power point skills
  • Strong Analytic skills
  • Excellent sales and negotiation skills
  • Ability to multitask and prioritize daily workload.
  • Exemplary Planning and Time Management skills
  • Sales & retail industry trends
  • Sales & Distribution Market dynamics
  • Market research
  • Strong Business acumen
  • Extensive knowledge of the Telecom industry
  • Understanding the regulatory environment specifically on both consumer & retail agent on boarding
  • Business process optimization
  • Stress Management
  • Problem   Solving, Flexibility
  • Communication   Skills
  • Coordinating   Techniques
  • Interpersonal   skills
  • Integrity
  • Team   work and admirable people skills.
  • Critical   Thinking.
  • Emotional   Intelligence
  • Strategic   thinking and Collaboration
  • Planning   skills
  • Sales   & Customer focus
  • Performance   & target Driven
  • Commitment to the organization
  • Proactive
  • Self-motivation
  • Analytical   thinking
  • Presentation   skills

NB: Please note that presentation of false academic documents and certification will lead to criminal prosecution.

How to Apply:
All suitably qualified and interested candidates should email their Job Applications with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) to ugrecruitment.UG@mtn.com. Please use this format in the Subject Line i.e. Acquisitions Manager - Surname First Name-current Dept.

Deadline: 5th July 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline




HR Officer – Learning & Development Jobs - MTN-Uganda


Job Title:            HR Officer – Learning & Development
Organisation: MTN-Uganda
Duty Station: Kampala, Uganda
Reports to: Manager – Learning & Development

About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Job Summary:  The HR Officer – Learning & Development will provide support in the execution of the Learning and Development Function activities and overall coordination of the objectives as indicated in the Learning and Development Policy.

Key Duties and Responsibilities: 
  • Plan, Organize and coordinate the implementation of  training within the company.
  • Conduct the Training Needs Assessments for staff in liaison with the Heads of divisions and as identified in their Performance agreements (IPF) for all employees
  • Support the drive to have all employees upload online PDPs in a timely manner and monitor compliance levels in relation to PDP   gaps closure
  • Generate reports and records on the training  activities carried out, staff that have attended training, training     evaluation, MTN i-Learn usage reports etc. as well as maintaining and     updating them from time to time.
  • Provide input on training activities for the monthly reports e.g. HR activity reports, CEO reports, Group reports and board pack reports
  • Coordinate and Organize timely staff induction programs
  • Generate and     maintain a database on training opportunities available both locally and     externally and advise Managers accordingly
  • Conduct training evaluations using the level 1-4 model for each training conducted and provide reports to the Manager-Learning & Development
  • Take ownership and management of training costs
  • Monitor the utilization of the division training budgets and provide status reports to Heads of Divisions periodically
  • Track and report on new employee 30.60.90 boarding activities and ensure they are conducted for each new employee as well as the Internal movements onboarding replica
  • Take ownership, coordination and implementation of the     MTN Uganda internship program
  • Drive the uptake, optimal utilization of the MTN i-Learn learning platform and all MTN Academy resources in order to augment the learning organization strategy in MTN Uganda
  • Process Learning & Development related invoices in IFS/Oracle Cloud systems and follow up with procurement for LPOs and Finance-Payables for timely supplier payments
  • Ensure proper custody of Learning & Development equipment, maintenance control of the Learning facilities
  • Provide first line MTN i-Learn support for employees for all their access and usage inquiries.
  • Support the Manager-Learning & Development in following-up and ensuring implementation of MTN Group HR programs like the LEAP, REACH, Crucial conversations and any other Strategic initiatives etc.
  • Carryout any other Learning and Development duties as prescribed from time to time by the Training & Development Manager


Qualifications, Skills and Experience:
  • The ideal candidate for the MTN Uganda HR Officer – Learning & Development job placement should hold a Bachelor’s Degree in human resources, Social Work and Social Administration, Social Sciences or Education
  • Post- Graduate training in Human Resources Management/Development is required
  • Three years of experience in HR Management particularly in the Learning & Development function
  • Experience in a multi-cultural/multinational company
  • Exposure in a Telecommunications Organization desirable


Knowledge & Trainings
  • Customer Service Training
  • Training of Trainers (TOT)
  • Managing a Training Function basic Programme
  • Good Knowledge on the execution of the Training function
  • Knowledge of Training delivery methodologies
  • Good knowledge of how to create good Learning experiences
  • Fluent in both written and oral communication
  • Excellent Planning, Organizational and Coordination skills
  • Well-developed negotiation skills
  • Good   Training delivery & presentation skills
  • Highly  Tech Savvy
  • A   good team player
  • Proactive   with high self-drive and motivation
  • Ability to work under minimum supervision
  • Ability to work under pressure and meet stipulated deadlines
  • Have high levels of integrity
  • Ability to pay attention to detail and exercise accuracy
  • Passion for & deep interest in people development at an individual, group and organization   level
  • Confident and assertive
  • Very good analytical skills with the ability to make decisions and resolutions

NB: Please note that presentation of false academic documents and certification will lead to criminal prosecution.

How to Apply:
All suitably qualified and interested candidates should email their Job Applications with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) to ugrecruitment.UG@mtn.com. Please use this format in the Subject Line i.e. HR Officer Learning & Development Administration - Surname First Name-current Dept.

Deadline: 5th July 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline

Senior Manager Facilities and Administration Job Placement - MTN-Uganda




Job Title:            Senior Manager Facilities and Administration
Organisation: MTN-Uganda
Duty Station: Kampala, Uganda
Reports to: General Manager- Capital Project Group

About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Job Summary:  The Senior Manager Facilities and Administration will oversee the smooth running of MTN Uganda’s premises ensuring compliance with relevant legislation. Create and maintain an effective working environment which meets the needs of staff and visitors as well as oversee the Fleet Management and general company administrative functions.

Key Duties and Responsibilities: 
  • To prepare Specifications, negotiate contract terms and monitor service level agreements with regular and adhoc contractors (cleaning, building maintenance, air conditioning etc.) and     ensure a high-quality service is maintained within budget.
  • To develop and supervise the implementation of  the maintenance plan for all buildings, utilizing external contractors where necessary.
  • To ensure that work schedules meet agreed timescales and comply with health and safety legislation and that     environmental and corporate social responsibility implications are met.
  • To plan office and warehousing space and manage all office moves and workplace changes, in liaison with the Technical and  IT departments, and the relevant Head of Divisions.
  • To ensure that appropriate risk assessments are carried out and Health and Safety legislation and approved codes of practice are adhered to.
  • To oversee the resolution of Audit findings within the Facilities function.
  • To be involved in the disaster recovery and business continuity planning
  • To undertake fault-reporting and all trouble-shooting on all office and building equipment with the exception of IT and Network equipment.
  • To assist the Finance department in maintaining an up to date Asset Register.
  • To manage spend for the Facilities Budget and oversee purchase or leasing within budget.
  • To manage the non-IT and non-Network Division Capital expenditure budget.
  • To ensure the MTN Uganda Property (including leased offices) are maintained to the company’s standards and within the     allocated budget.
  • To ensure that matters relating to utilities, rates and operational licenses are timely and amicable addressed.
  • To oversee the overall fleet administration


Qualifications, Skills and Experience:
  • The ideal candidate for the MTN Uganda Senior Manager Facilities and Administration job placement should hold a Bachelor’s Degree in Civil Engineering, Quantity   Survey, Accounting Qualifications, Project Management skills
  • At least five years of experience at a Senior level in a commercial   environment within a facilities management function
  • Knowledge of maintenance schedules and Health and   safety legislation is essential
  • Good organizational and project management skills   and a good understanding of our customer service standards are necessary
  • Computer skills and knowledge (Ability to use Ms   Office programs like web designing, Ms Word, PowerPoint)
  • Excellent negotiation, good interpersonal and decision-making   skills

Trainings & Knowledge
  • Project Management
  • Budgeting and Control
  • High Level of Computer literacy,
  • Telecommunications industry trends,
  • Best practice customer centric principles, 
  • MTN Data products and Services
  • Excellent Communication skills (Written and Oral)
  • Strong Interpersonal skills
  • Strong sense of urgency and action,
  • Work under minimum supervision
  • Coordination Techniques
  • Telephone etiquette.
  • Negotiation skills.
  • Assertive
  • Initiative
  • Perseverance
  • Attention to detail
  • Team player
  • Can-do
  • Integrity
  • Reliability
  • Flexibility and comfortable with change
  • Commitment to quality and high performance
  • Positive Attitude

NB: Please note that presentation of false academic documents and certification will lead to criminal prosecution.

How to Apply:
All suitably qualified and interested candidates should email their Job Applications with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) to ugrecruitment.UG@mtn.com. Please use this format in the Subject Line i.e. Senior Manager Facilities & Administration - Surname First Name-current Dept.

Deadline: 3rd July 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline





Manager, HR Business Partner (C/Experience Division) Job Placement - MTN-Uganda


Organisation: MTN-Uganda
Duty Station: Kampala, Uganda
Reports to: Senior Manager Organization Development and Performance Management

About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Job Summary:  The Manager, HR Business Partner (C/Experience Division) will provide People management interventions, support and best practices to assigned areas of the business by playing an integral part towards achieving effective work relationships, influencing the delivery of the relevant Business Units people plans in support of the achievement of the Business Unit, HR and Companywide people strategies and business outcome. Acts as a liaison between HR and the divisions.

Key Duties and Responsibilities: 
  • Implementation of People plan and Agenda in line with the companywide HR and assigned Business Unit     strategy.
  • Enabling and Reporting on the changing needs and the future needs of the assigned Business unit and HR Functional support area to deliver commercially focused HR solutions to  add-value.
  • Coordinate HR practices & objectives that will provide an employee-oriented and high performing superior workforce in assigned function and HR functional area.
  • Provide pro-active HR services covering all aspects of the employee lifecycle. Implementation of the various HR services across the HR employee cycle within assigned BU specifically, resourcing, on boarding, separation and off boarding, talent management, performance     management, learning & needs analysis, management of informal grievance and providing line support for disciplinary processes.   Ensuring the experience at every touch point is value adding.
  • Put in place initiatives to proactively gain assigned Business Units feedback to enable the HR     function improve service levels.
  • Equip Business units and assigned functional areas with appropriate people management tools and     knowledge to effectively manage at the line level e.g. performance     management, talent management, career management etc.
  • Manage people change and support while building change capacity and capability within business unit.
  • Manage relevant assigned Business Unit headcount, workforce planning and people data.
  • Assist the Senior     Manager-HR Business Development in managing Employee Relations (ER) initiatives,     plans and issues within business Unit assigned.
  • Assist the Senior Manager-HR Business Development in managing Employee wellness initiatives and plans within business Unit assigned.
  • Assist the Senior Manager-HR Business Development in managing partnerships with HR Resourcing and Recruitment Agencies for business unit assigned
  • Prepare Monthly reports and other relevant reports requited via line manager and submit these to HR for     action.


Qualifications, Skills and Experience:
  • The ideal candidate for the MTN Uganda Manager, HR Business Partner (C/Experience Division) job placement should hold a Degree in HR/ Psychology/ Social Science or a related field
  • Post Graduate Training in HR is an added advantage
  • Five years of Generalist HR experience/ HR Business Partner experience preferably in a Telecoms environment
  • Experience working in roles or projects where interaction with Senior leadership is required
  • Experience of effective influencing and coaching at senior manager level
  • Experience of managing organizational change
  • Appreciation of Business Unit/function
  • Experience of executing HR strategy in line with business needs

Trainings & Knowledge:
  • Change Management
  • An up to date understanding of present and future employment legislation
  • Strong Communication and presentation Skills (verbal and written)
  • Strong knowledge of the Uganda Labor Laws
  • Employee Relations Management
  • Telecommunications industry appreciation.
  • Evolving HR Management trends


Other Attributes
  • Ability to manage own time and workload and juggle conflicting priorities
  • Demonstrate evidence of influencing and coaching skills
  • Professional approach with a can-do attitude
  • Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
  • Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
  • Interpersonal Skills - Leadership, customer centricity, collaborative and coaches & develops direct reports
  • Personal Skills - Trustworthy, integrity and ethical in dealings
  • Operating Skills - Ability to focus on priorities and plans, manages and monitors work effectively
  • Organizational Positioning Skills - Good written and verbal communication, commitment to the organization
  • Strategic Skills – Global thinker, Analytical thinking and Problem-solving abilities

NB: Please note that presentation of false academic documents and certification will lead to criminal prosecution.

How to Apply:
All suitably qualified and interested candidates should email their Job Applications with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) to ugrecruitment.UG@mtn.com. Please use this format in the Subject Line i.e. Manager-HR Business Partner (S&D and Other Divisions) -Surname First Name-current Dept.

Deadline: 28th June 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline







Fresher UN Telecoms Operator Job Vacancies - United Nations High Commissioner for Refugees (UNHCR)


Job Title:      Telecoms Operator
Organisation: United Nations High Commissioner for Refugees (UNHCR)
Position No.: 10038824
Vacancy Notice: 014/2019
Duty Station:  Uganda
Reports to: Administrative / Finance Officer 
Post Grade: GS-4

About UNHCR:
The Office of the United Nations High Commissioner for Refugees was established on December 14, 1950 by the United Nations General Assembly. UNHCR’s mandate under the Statute of the Office of the United Nations High Commissioner for Refugees is to lead and co-ordinate action for international protection to refugees; seek permanent solutions for the problems of refugees and safeguard refugee rights and well-being. UNHCR has an additional mandate concerning issues of statelessness, as it is given a designated role under Article 11 of the 1961 Convention on the Reduction of Statelessness.

Key Duties and Responsibilities:  
  • Distributes incoming cables, messages, and other communication in accordance with established instructions;
  • Ensures that all communications handed to him/her for transmission are properly prepared and authorized and promptly transmitted;
  • Selects the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted;
  • Maintains a station log where all occurrences related to the operation of the telecommunication equipment are entered;
  • Ensures that no unauthorised communications are exchanged on the network;
  • Ensures that all the equipment placed under his/her responsibility is maintained in good working condition;
  • Supports new staff members in the proper operation of telecommunication equipment;
  • Performs secretarial functions, such as handling paper work on routine, matters, arranges appointment/meetings both internally and externally, screening telephone calls, types a wide variety of materials from drafts, printed text, using a word processor.
  • May assist in making Travel arrangements. 


Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations UNHCR Telecoms Operator job placement should have completed secondary education with training or Certificate in radio/telecommunications.
  • At least two years previous job experience
  • Good communication skills (written and oral). 
  • Demonstrated ability to work as part of a team but also independently, in a multi-cultural environment. 
  • Knowledge of the UN system. 
  • Ability to work in remote areas.
  • English language is essential for the work of the post.

How to Apply:
All interested Ugandan nationals who wish to join the United Nations High Commissioner for Refugees (UNHCR) in the aforementioned capacity are encouraged to click on the link below and follow the application instructions after reviewing the job details.


Deadline: 20th June 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




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