Health Club Jobs - Spa Manager - Hammam Spa & Saloon (Fairway Hotel)

Job Title:       Spa Manager Organisation:  Hammam Spa & Saloon Duty Station:  Fairway Hotel , Kampala, Uganda About US: Ham...

Showing posts with label Telecommunication Jobs in Uganda. Show all posts
Showing posts with label Telecommunication Jobs in Uganda. Show all posts

Fresher Quality Assurance Officer Job Careers - aYo Uganda

Job Title:            Quality Assurance Officer
Organization: aYo Uganda
Duty Station: Kampala, Uganda
Reports to: Chief Executive Officer  

About US:
aYo is a Micro Insurance Company partnering with MTN to offer revolutionary Insurance solutions. aYo brings you an easy way to get hospital cover for accidents (not illness) and life cover. You can also add aYo Send with Care cover to the money you send home through MTN Mobile Money.

Job Summary:  The Quality Assurance Officer primarily ensures accuracy of information and quality of overall service delivery by auditing and monitoring sales and services engagement and recommending improvements.

Key Duties and Responsibilities: 
·         Determines telesales quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to telesales service representatives on new products.
·         Verifies telesales results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
·         Provides feedback to telesales by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions.
·         Evaluates telesales approaches by rating effectiveness of service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.
·         Periodically undertake mystery shopping to monitor the quality level of sales engagement by all sales channels including third party agents.
·         Analysis of USSD engagement to determine or identify outliers which need training or assistance
·         Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
·         Maintains professional and technical knowledge by attending educational workshops; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
·         Contributes to team effort by accomplishing related results as needed
·         Support the activities of the direct sales agents in the field by providing real time quality control support.

Qualifications, Skills and Experience: 
·         The applicant for the Quality Assurance Officer job must hold a Bachelor’s degree in Business Statistics, Business Administration, or a related field.
·         At least two years of work experience quality assurance in the telco or financial sector
·         Experience in Quality inspection, auditing and testing
·         Experience in implementation of corrective action programs
·         Confidence
·         Listening and attention to detail
·         Communication (verbal and written) and interpersonal skills
·         Data collection, management and analysis – very good understanding of Excel
·         Problem analysis and problem solving
·         Planning and organizing
·         Judgment and Decision-making
·         Customer service orientation
·         Teamwork

NB: In addition, you will need to be able to work in a regularly changing environment, be prepared to take on and let go of tasks and functions to meet changing company requirements and be able to travel frequently.

How to Apply:
All suitably qualified and interested candidates are encouraged to apply by sending their updated CVs to

Deadline: 3rd August 2018

For more of the latest jobs, please visit or find us on our facebook page

Control Box Manager Employment Opportunity - MTN-Uganda

Job Title:            Control Box Manager
Organisation: MTN-Uganda
Duty Station: Kampala, Uganda

About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Job Summary:  The Control Box Manager will lead and coordinate the monitoring of the MFS Agent Distribution Network to ensure optimal Agent service ratios and minimize Agent service malpractice. The incumbent will analyze Agent performance trends through collection and analysis /interpretation of data concerning MoMo Agent transaction behavior, channels, and penetration.

Key Duties and Responsibilities: 
  • Monitors and analyzes Agent transacting trends, by volume and type of transactions.
  • Monitor and assesses competition environment - Agents, services offered etc. - in order to plan support and estimate business impact.
  • Establish need for new agents in view of optimal customer to Agent ratio, business needs
  • Identifies and monitors competitors’ performance/influence and activities to anticipate competitor initiatives
  • Identifies and monitors external and internal factors that may affect business performance
  • Responsible for collection, analysis, interpretation and summarizing Agent distribution and penetration against business requirements
  • Analyses Agent malpractice behavior for multiple deposits, OTC and triggers request to transfer Agent to appropriate profiles
  • Reviews Agent hierarchy and territory distribution to ensure compliance with MTN distribution standards
  • Works closely with MFS BI to follow through Agents failing to pay for Extra float
  • Manage relationships with staff within the MFS Division, the Sales & Distribution Division and other Divisions to achieve objectives.
  • Engages and communicates with all stakeholders, both internally and external, in a respectful manner
  • Recognizes and rewards consistently good performance and celebrates success
  • Provides employees with development and learning opportunities in form of training, coaching and mentoring
  • Shares relevant information about Agent performance, challenges and key focus areas and provides feedback timeously
  • Takes firm action against poor performance, communicates expected behavior and performance behavior to employees
  • Supervision of Agents in the trade is ongoing and all agents in malpractice are followed through

Qualifications, Skills and Experience:
  • The ideal candidate for the MTN Uganda Control Box Manager job placement should hold a Bachelor’s degree in Statistics or Commerce or business related degree
  • MBA with a bias in Finance, is an added advantage
  • Proficient with Advanced Excel, MS Word and PowerPoint
  • Five years of experience in Business analysis, or Financial modeling
  • Experience in database management
  • Process and Business Modeling
  • Business analysis and Intelligence
  • Agency, and distribution (FMCG, or Financial services)
  • Customer experience/service
  • Telecommunications industry
  • MTN Uganda consumer Products
  • Understanding of competitor products
  • Local & international digital trends
  • Understanding of the regulatory environment
  • Consumer environment and Factors affecting consumer demand
  • Trend analysis and interpretation
  • High Volume data analysis
  • Knowledge and ability to apprehend and the interrelationship of presented facts in such a way as to guide action towards a desire goal
  • Relationship management
  • Scanning Skills - to set new Ideas, trends & Principles
  • Strong Can Do combined with an ability to use Minimum resources to give maximum outputs
  • System thinking - understanding the "Big Picture"
  • Strong analytical skills
  • Ability to meet deadlines
  • Planning and Influencing skills
  • Time Management, Specifically, the ability to prioritize
  • Flexibility - the ability to adapt and change in the Internal structure
  • Communication and interpersonal skills.
  • Organizational and report writing skills
  • Self-motivated

 Please note that presentation of false academic documents and certification will lead to criminal prosecution.

How to Apply:
All suitably qualified and interested candidates should send their Job Applications with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) and names and addresses of three referees addressed to with the Job Title as the subject line i.e. Control Box Manager-Surname First Name-current Dept.

Deadline: 16th July 2018

For more of the latest jobs, please visit or find us on our Facebook page

Several No Experience Sales Agent Jobs - BrightLife (FINCA International)

Job Title:               Several Sales Agents - BrightLife
Organisation: FINCA International
Duty Station: Kireka, Ntinda, Mukono, Kawempe, Nakulabye, Mityana, Mubende, Nakasongola, Katwe, Hoima and Nakasero/City Center (BrightLife Head Office), Mbarara, Masaka, Fortportal, Kabale, Arua, Gulu, Lira, Jinja, Mukono, Uganda

About US:
FINCA’s newest social venture--BrightLife--uses innovative financing and community networks to improve wealth and well-being for Ugandan families and entrepreneurs. BrightLife puts the best brands in renewable energy within reach for the BOP through responsible pay-as-you-go financing and through community-based sales and distribution.

BrightLife is uniquely linked to the FINCA family of social enterprises. FINCA International is the owner-operator of financial institutions across 5 world regions and 20 countries, particularly where individuals face issues in access to finance and access to energy.

Job Summary:  BrightLife is pleased to share that we will be growing our team of Sales Agents across the country, with a number of new positions to be filled. Locations include Kireka, Ntinda, Mukono, Kawempe, Nakulabye, Mityana, Mubende, Nakasongola, Katwe, Hoima and Nakasero/City Center (BrightLife Head Office), Mbarara, Masaka, Fortportal, Kabale, Arua, Gulu, Lira, Jinja, Mukono. We are looking for motivated, enthusiastic and practical candidates with the maturity, character, work ethic, and care for our customers which will enable them to succeed as Sales Agents.

Qualifications, Skills and Experience: 
  • Experience in the telecom, banking and energy sales industry will be an added advantage.
  • High level of integrity and maturity.
  • Motivated, proactive, focused and hard-working.
  • Warm, friendly, and able to build connections and trust with others.
  • General business knowledge and sales ability is a big plus.
  • Can read, write and add sufficiently.
  • Permanent resident of one of the locations above, and highly regarded in that area.
  • Flexible, trainable, willing to learn, with a good attitude and growth mind-set
  • Creative problem solver, with practical planning and organizational skills
  • Willing and physically able to have a role primarily based in the field
  • Fluency in three different languages will be an added advantage
The benefits to our sales agents include:
·         Cash incentives and facilitation for transport and airtime.
·         Bonus payments for all sales over and above the target.
·         Discounted and hire-purchase offerings for their immediate family members on all our products.
·         In-depth training in direct and indirect sales, portfolio management and marketing.
·         Opportunity to work with a fast growing social enterprise.
·         Opportunity to advance to a supervisory role after two years of excellent performance.
·         Opportunity to advance to a full time role after two years of accelerated performance.
·         Opportunity to be a part of a highly motivated, dynamic and fast-growing team

 How to Apply:
Application material can be delivered to the Bright Life Head Office (address on this letterhead) or be emailed to 
The applicant should provide:
  • Her/his CV or (at a minimum), a letter of application containing relevant details such as experience and contact details (phone number, residential location, email address).
  • Optional: a brief letter of reference or introduction from you

Deadline: 13th July 2018

For more of the latest jobs, please visit or find us on our facebook page

Solution Architect Employment Opportunity - Ericsson

Job Title:      Solution Architect
Organisation: Ericsson
Duty Station: Kampala, Uganda

About Ericsson:
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

Job Summary:  The Solution Architect will be responsible for analyzing, designing and developing commercially viable end-to-end technical solutions for the customers. In this role, you will also be accountable for providing profitable business for Ericsson by translating customer needs, and technology opportunities into detailed technical offering, solutions and proposals.

Key Duties and Responsibilities: 
  • Scope, define and design solution offerings; driving end-to-end technical solutions
  • Analyze customer technology, define business requirements and participate in risk analysis
  • Work with core team on list of potential activities and solutions
  • Develop technical presentations and proposals, and perform customer presentations
  • Support deployment of solution
  • Provide feedback to R&D
  • Participate in knowledge transfer, documentation and information sharing
  • Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build

Qualifications, Skills and Experience: 
  • The applicant must hold a Bachelor’s Degree in Engineering preferably in Telecom
  • Eight years of related work experience
  • Domain experience:  area of expertise Cloud, BSS, OSS
  • Experience from technical job roles is required, e.g. experience from work as an Integration Engineer or Software Developer
  • A Solution Architect candidate is assessed according to the following tracks:
  • Domain, E2E, Network Optimization/Network Design, Fiber Network Design and Site Energy Design.

How to Apply:
If you believe you are one of the ideal candidates for this opportunity in working with the world’s leading provider of telecommunications equipment & services, Ericsson, then visit the web link below for full job details and Apply Online.

For more of the latest jobs, please visit or find us on our Facebook page

Field Engineer Job Opportunities - Roke Telkom Ltd

Job Title:      Field Engineer
Organisation: Roke Telkom Ltd
Duty Station: Kampala, Uganda

About US:
Roke Telkom Ltd. is a licensed Public Service Provider and Public Infrastructure Provider, with the Uganda Communications Commission dealing in Voice over Internet Protocol (VOIP) call termination and Wholesale Data, trading as Roke Telkom.

Job Summary:    The Field Engineer will build and maintain a stable and reliable quality network infrastructure for our clients by providing technical support, ensuring the efficient operation of the IB, VPN, Dark fiber and Leased lines services and take part in network expansion activities.

Qualifications, Skills and Experience: 
  • The applicant must hold a University degree (BSc) in Computer Science or Telecommunications Engineering from a recognized university
  • CCNP / CCIP Certification or equivalent from a recognised institution
  • At least two (2) years of progressively responsible experience as a field support engineer in the telecoms sector
  • Ability to work with limited supervision
  • Experience with transmission technologies, microwave and fiber optic
  • Experience in advanced networking
  • Experience in end-user support
  • Computer literacy i.e. proficiency in Project Excel, Visio and MS office

How to Apply:
All applications should be sent to indicating the position your applying for.

Deadline: 26th June 2018

For more of the latest jobs, please visit or find us on our Facebook page

Related Posts Plugin for WordPress, Blogger...