Several No Experience Customer Service Jobs - Universal Bankers - Absa Group (formerly Barclays Bank UK)

Job Title:       Universal Banker (Several No Experience Customer Service Jobs) Organization:  Absa Group Limited (formerly Barclays Bank...

Showing posts with label Social Sciences Jobs in Uganda. Show all posts
Showing posts with label Social Sciences Jobs in Uganda. Show all posts

Several No Experience Customer Service Jobs - Universal Bankers - Absa Group (formerly Barclays Bank UK)

Organization: Absa Group Limited (formerly Barclays Bank UK)
Duty Station: Uganda

About US:
Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.

We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (Barclays Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.

Key Duties and Responsibilities:
·        Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
·        Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
·        Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls. Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
·        Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the ID Buddy to prevent fraud.
·        Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
·        Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
·        Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
·        Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day. Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers
·        Ensure adherence to the SARB minimum requirements | Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
·        Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
·        Provide Regular feedback to customers on the progress of their enquiries
·        Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
·        Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
·        Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
·        Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times
·        Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
·        Ensure adherence to the Corporate Wear policy
·        Maintain a neat and tidy workstation at all times
·        Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
·        Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
·        Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
·        Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
·        Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
·        Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
·        Educate customers on the use of the Internet Kiosk. | Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities
·        Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
·        Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
·        Capture all other leads on SMD once agreed by client
·        Follow up all leads with Sales Consultants on SMD to make sure clients are contacted | Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
·        Conduct cash counts and visual checks as assigned by the line manager from time to time
·        Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
·        Keep transactions records available for control purposes
·        Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure. Refer any concerns to the line manager for follow up and decision making on whether to proceed
·        Follow cash management procedures and limits as prescribed
·        Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
·        Adhere to prescribed control measures to prevent fraud, losses and shortages
·        Report suspicious transactions as per Money Laundering control frameworks
·        Complete and maintain applicable registers (Teller and Key registers)
·        Adhere to safety and security procedures and follow prescribed instructions in event of robbery
·        Cubicles, teller drawers and workstations to be kept locked when leaving workstation
·        Follow off-line procedures and comply with all regulatory and compliance requirements
·        Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
·        Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
·        Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368)
·        Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates


Qualifications, Skills and Experience: 
·        The ideal applicant for the Absa Group Limited Universal Banker should hold relevant qualifications
·        Banking Knowledge (Meets some of the requirements and would need further development)
·        Business Improvement Orientation (Meets all of the requirements)
·        Customer Excellence - Service Delivery (Meets all of the requirements)
·        Enabling team success (Meets all of the requirements)
·        Experience in a similar environment, Further Education and Training Certificate (FETC) - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development)

How to Apply:
All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.


For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Grant Requests for Proposals - Children's Rights and Violence Prevention Fund (CRVPF) Request for Proposal (RFP) to work with Adolescent Girls

 

 Children's Rights and Violence Prevention Fund (CRVPF) Request for Proposal (RFP) to work with Adolescent Girls

Organization: Children's Rights and Violence Prevention Fund (CRVPF)

Location: Kampala, Mukono, Lira, Luwero, and Kasese Slum areas, Uganda.

Grant Size: Up to US$ 20,000 per organization for programs implemented within two years

 

About US:

Children's Rights and Violence Prevention (CRFPF) is a regional child rights and social justice intermediary organization that provides grants and capacity development support to Community Organizations and local NGO's working with children, youth, families, communities and schools. CRVPF mission is to prevent violence, sexual abuse and exploitation of children and adolescent where they live, learn, plan and work. CRVPF provides grants to community organizations operating in Uganda, Kenya and Tanzania and Ethiopia.

 

Types of Project:

CRVPF, with funding from Mastercard Foundation under the COVID-19 Recovery and Resilience Program, will be implementing a project to support up to 80 Community Based Organizations and local NGOs to Respond to COVID-19 Challenges in Refugee Settlements, Host, and Slum Communities. The key objectives of the project include;

·        To build the capacity of women-led organizations in slums to ensure the safety of girls while at home and in schools, during the lockdown and as they return to school, by creating safe spaces for adolescent girls' power building programs.

 

Location: Kampala, Mukono, Lira, Luwero, and Kasese Slum areas.

 

Eligibility:

·        Any CBOs, Local NGOs, preferably youth-led, and women-led, working in slum areas

·        CBO's and Local NGO's planning to work under cluster partnership on a program are also

·        encouraged to apply

 

Application Process:

·        All Applications will be reviewed on a running basis.

·        Applications shall be submitted by email using a concept note template that can be accessed via our website Click Here

·        Applicants should provide the following documents: Certificate of Registration, Evidence of current work/projects

 

Grant Size: Up to US$ 20, 000 per organization for programs implemented within two years

 

How to Apply:

Submit via Email to: info@crvpf.org, or caroline.jami@crvpf.org

 

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline


 

M&E Jobs - Impact Associate - Days for Girls International

Job Title:      Impact Associate
Organization: Days for Girls International
Duty Station: This position is virtual or can be based out of either the Days for Girls Uganda Office (Kampala, Uganda) or the Days for Girls Ghana Office (Accra, Ghana)
              
About US:
Days for Girls International is an award-winning non-profit that has reached more than 1.7 million women and girls in 141 countries on 6 continents with quality, sustainable menstrual care solutions, and health education. We operate a hybrid model of entrepreneurship and volunteerism, increasing access to menstrual care and education by developing global partnerships, cultivating social enterprises, mobilizing volunteers, and developing innovative solutions that shatter stigmas and limitations for women and girls around the globe. We are a multi-stakeholder ecosystem that is flexible, yet focused on gender equity and empowerment. Days for Girls Enterprises are small businesses run by local leaders, which see women sewing & selling the DfG Kit - our patented washable pad - while providing women's health education. These Enterprises create long-term sustainable access to DfG Kits, while also supporting supplemental income and skills-based learning for local leaders.

Job Summary:  The Impact Associate will be tasked with the implementation of Monitoring, Learning, & Evaluation system for Days for Girls International. Capturing the impact and lessons learned to apply for best practices all over the world.

Key Duties and Responsibilities:  
·        Maintain, and adapt as needed, current monitoring, learning, and evaluation (MLE) systems for Days for Girls International (DfGI). This includes quantitative and qualitative data collection, data management, data coding, analysis, and reporting
·        Apply and adapt current MLE tools to project-specific evaluation needs including grant-funded projects and new projects run by Days for Girls country offices
·        Provide support to DfG Offices, Enterprises, Global Impact Consultants, and others for collecting and reporting accurate and timely data


Qualifications, Skills and Experience:
·        At minimum, bachelor's degree in data science, statistics, economics, social science, public health, program evaluation, international development, or another relevant degree
·        Experience collecting, coding, cleaning, analyzing, managing data (qualitative and quantitative)
·        Experience analysing and reporting Quantitative and Qualitative data
·        Intermediate skills with Microsoft Excel (i.e. pivot tables, formulas, filters)
·        Experience with R, SPSS, Stata, or other statistical software preferred
·        Experience with Salesforce, Formstack, and/or Kobo Collect preferred
·        Strong ability to work independently
·        Excellent written and oral communication skills in English
·        Passion for the Days for Girls International mission and desire to make a difference on a global scale.

How to Apply:
All candidates should send a cover letter and updated resume to hiring@daysforgirls.org.

Deadline: Open Until Filled

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Grant Requests for Proposals - Children's Rights and Violence Prevention Fund (CRVPF) Request for Proposal (RFP) to work in Refugee Settings and Communities

 

 Children's Rights and Violence Prevention Fund (CRVPF) Request for Proposal (RFP) to work in Refugee Settings and Communities

Organization: Children's Rights and Violence Prevention Fund (CRVPF)

Location: Refugee settlements, Host communities across Uganda.

Grant Size: Up to US$ 20,000 per organization for programs implemented within two years

 

About US:

Children's Rights and Violence Prevention (CRFPF) is a regional child rights and social justice intermediary organization that provides grants and capacity development support to Community Organizations and local NGO's working with children, youth, families, communities and schools. CRVPF mission is to prevent violence, sexual abuse and exploitation of children and adolescent where they live, learn, plan and work. CRVPF provides grants to community organizations operating in Uganda, Kenya and Tanzania and Ethiopia.

 

Types of Project:

CRVPF with funding from Mastercard Foundation under the COVID-19 Recovery and Resilience Program will be implementing a project to support up to 80 Community Based Organizations and local NGOs to Respond to COVID-19 Challenges in Refugee Settlements, Host, and Slum Communities. The key objectives of the project include;

·        To build the institutional capacity of Youth and Women-led Community Based Organizations and local NGOs operating in refugee settlements, host communities and, in slum areas to respond to the effects of COVID-19 on their organizations and beneficiaries.

·        To support economic recovery of Refugee Youth, and Young Women and Men in refugee -host communities, and slum areas.

 

Location: Refugee settlements, Host communities across Uganda.

 

Eligibility:

·        Any CBOs, Local NGOs, preferably youth-led, women- led, refugee-led organizations working in a refugee settlement, host communities, and slum areas spread across the country.

·        Any community organizations that would like to work in cluster partnerships are also encouraged to apply

 

Open Application Process:

All Applications will be reviewed on a running basis.

Applications shall be submitted by email using a concept note template that can be accessed via our website Click Here

 

·        Applicants should provide the following documents: Certificate of Registration, Evidence of current work/projects ,

·        A Community Reference Letter from the Local government structures.

 

Grant Size: Up to US$ 20, 000 per organization for programs implemented within two years

 

How to Apply:

Submit via Email to: info@crvpf.org, or caroline.jami@crvpf.org

 

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline

Project Officer, Adolescent Sexual Reproductive Health NGO Job Careers - ChildFund International


Organization: ChildFund International
Duty Station: Uganda
Reports to: Project Manager

About US:
For over seventy years, ChildFund International has provided support to deprived, excluded and vulnerable children to have the capacity to improve their lives and opportunities to become young adults, parents and leaders who bring lasting and positive change to their communities. We promote societies whose individuals and institutions participate in valuing, protecting, and advancing the worth and rights of children. Our core commitment is child-centered change that will ensure healthy and secure infants, educated and confident children, and youth who are skilled and engage meaningfully in the affairs and decision making processes within their communities.

Job Summary:  The Project Officer, Adolescent Sexual Reproductive Health will be responsible for providing support to community and health facilities to ensure access to ASRH information and services.

Key Duties and Responsibilities:  
·        He/She will coordinate implementation schools based and out of school ASRH interventions
·        Participate in quality planning, implementation, monitoring
·        & evaluation and reporting of the Adolescent Sexual and Reproductive Health interventions.
·        Take responsibility for increasing the participation of Adolescents and parents in the project
·        Adapt/Develop materials related to sexual reproductive health, including training packages, assessment tools for smooth roll out and implementation of sexual reproductive health project component.
·        Ensure smooth operation of adolescent sexual reproductive health activities, by implementing and monitoring ongoing activities; ensuring they are on schedule, are in line with budget and agreed results framework, yield expected results, and are reported on time.


Qualifications, Skills and Experience:
·        The applicant must hold a Degree in Health, social sciences, and other relevant qualifications.
·        At least three years of working experience in planning and implementing development programmes in Uganda.
·        At least three years of working on youth development programmes including ASRH.
·        Willingness to work in a rural setting with ability to ride a motorcycle
·        Highly developed ability to work with both adults and youth  Ability to work independently and collaboratively in a team setting
·        Excellent interpersonal and communication skills. Fluency in languages used in the Eastern region particularly Samia and Lusoga will be an added advantage
·        Flexible and can adapt to prevailing environment.

How to Apply:
All candidates who meet these qualifications should submit your application including detailed Curriculum Vita, academic and professional papers and names of 3 work related Referees with their Email/ daytime telephone contacts to:

THE COUNTRY DIRECTOR
CHILD FUND INTERNATIONAL
P.O BOX 3342 KAMPALA

OR Hand delivery to ChildFund Country Office located on Plot 71/72 Namirembe Road, P.O. Box 3341, Kampala. Uganda

Deadline: 13th August 2020

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




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