10 No Experience Swahili Personalized Internet Assessor US Company Job Opportunities - Lionbridge Technologies

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Showing posts with label Sales and Marketing Jobs in Uganda. Show all posts
Showing posts with label Sales and Marketing Jobs in Uganda. Show all posts

Branch Manager Customer Service Jobs - Barclays Bank UK


Job Title:    Branch Manager
Organisation: Barclays Bank UK
Duty Station: Masindi, Uganda
Reports to: Regional Manager

About Barclays UK:
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.

Job Summary: The Barclays Branch Manager will primarily drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigour excellence in branches with up to 25 staff members or branches with single customer categories.

Key Duties and Responsibilities:
People Management – 30%
  • Build and develop a high performing team through embedding performance development and coaching. Ensure that team members receive coaching and feedback in order to develop to achieve their maximum potential.
  • Oversee  the End-to-End  PD process
  • Routinely recommend reward allocations for all branch staff, including bonus and pay increases.
  • Determine and manage Training Needs Analysis and Succession plans for all direct reports.
  • Responsible for hiring team members based on short-lists of candidates compiled by HR.
  • Responsible for conducting exit interviews for all employee-initiated departures from the bank. Provide results of exit interviews to HR for review and analysis.
  • Manage staff attendance levels, including approval of leave. Compile monthly absence statistics (annual leave, sick leave, family responsibility leave, maternity leave, study leave etc), and submit to HR for record keeping.
  • Directly responsible for discipline – initiate misconduct or incapacity charges, follow Barclays discipline processes together with HR and an independent chairperson. Build the case files where required.
  • Actively motivate subordinate staff and ensure they are recognized through the Barclays Africa recognition schemes.
  • Create an empowering environment for branch staff, encouraging individual ownership and initiative.
  • Deliver powerful communications with branch colleagues to ensure they understand the vision and goals of the company and of your branch.  This will include running team meetings, morning huddles, one to one meetings and written communications
  • Create and maintain a succession plan for the branch
  • Create an empowering environment for branch staff, encouraging individual ownership and initiative
  • Provide mentoring and development opportunities for members of the branch team.
  • Provide cover for Branch Managers at other outlets when required.
  • Provide honest, direct and constructive feedback to others.
  • The incumbent may need to deputize for Regional Manager if required.
  • Share knowledge experience and best practice with team members and other branch manage.
Customer Service: 25%
  • Accountable for the delivery of outstanding customer experience through service and sales within their branch
  • Regularly present in the banking hall speaking to customers and understanding their questions and needs
  • Monitor the customer satisfaction results of the branch collected through various methods (surveys, touchpads etc).  Establish targets for improvement and action plans to ensure customer satisfaction is continually improving.
  • Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
  • Build relationships with key customers, clients and businesses within the branch locality
  • Understand fully the Barclays product on offer, and makes suggestions to product teams around changes and enhancements to products.
  • Implements new product sets with assistance from specialist product managers and ensures all staff are fully aware and knowledgeable about product features and benefits
  • Steer customer focused behaviour in the branch by role modelling great customer service
  • Ensure that merchandising materials are displayed in accordance with guidelines and is useful to customers
  • Regularly review and provide feedback on SLA’s with internal service providers
  • Through effective banking hall management ensure that customers are directed to the most appropriate service delivery channel to meet their need e.g. cashiers, drop boxes ATM's etc.
  • Manage remote and manual authorizations, by assigning responsibility for authorizers, and personally authorizing high-value transactions, to ensure efficient counter service.
  • Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to customers.
  • Interview all customers who want to close their accounts because of poor service or high tariffs to determine the root cause and to attempt to retain.
Control Management:
  • Ensure compliance with operations risk and rigour requirements e.g. Health & Safety standards, security of premises, KYC and Anti-Money Laundering measures.
  • Ensure that all staff in the branch adhere to all Barclays Information Security policies and procedures through regular communication to staff and spot checks.
  • Review results of snap checks and progress on action plans.
  • Carry out regular quality checks on all processes, focusing on transactions with high financial levels and operational risks of the process, including Branch Crisis Management, systems, reviewing control reports, etc.
  • Ensure that all Barclays Africa procedures are followed through regular communication to staff and spot checks.
  • Regularly report all incidents within the branch in line with the bank’s incident reporting procedures
  • Systems administration (user maintenance) in conjunction with the Branch Operations Manager
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
Financial Management Control and Analysis:
Budget Accountability:
  • Accountable for achieving annual sales targets as cascaded from the Area Manager. Monitoring of progress towards achieving targets is done on a regular basis, at least monthly.
  • The Branch manager is also responsible for maintaining a healthy balance sheet in the branch i.e. ensuring the assets on the books of the branch are performing to expected standards, that low quality assets are kept to a minimum and that the earnings contribution of the branch is within acceptable levels.
  • Even though the branch manager may not be the cost centre owner directly, the incumbent is responsible for strict cost management in that branch i.e. reviewing all service provider quotations before the work can proceed. In addition, the branch manager is expected to conduct detailed analysis, on a monthly basis, of the following cost elements: Overtime approvals, Equipment maintenance, Stationary consumption/telephones, Sundry losses, Staff costs
  • Active involvement and accountability for making purchase/ refund business decisions within set limits e.g. Sundry loss, Potential Loss Accounts (PLA), customer refunds. Can approve release of deceased funds within predetermined limit.
Community: 5%
  • Actively participate in local community events and networking opportunities (e.g. clubs, meetings, business associations)
  • In charge of developing the external market and community profile needed to maximize the local marketing opportunity
  • Identify community initiatives to become involved in and support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
  • Link community initiatives to both business opportunities and colleague events
  • Actively promote community agenda within the branch to build pride within colleagues and customers


Qualifications, Skills and Experience:
  • The ideal candidate for the Barclays Branch Manager job placement should preferably hold a First degree or diploma or relevant experience in a front-line banking sales/marketing/service environment or possess relevant experience to compensate
  • A minimum of three years’ Retail supervisory experience
  • Working knowledge of Competitor product sales experience and Operational Awareness is an added advantage. 
  • The incumbent for the Banking job must possess detailed knowledge of the full Barclays Retail product set, Local Business services and an overview of Corporate Business services, including Treasury.
  • Broad understanding of technical support systems e.g. Flexcube, Sybrin
  • Detailed knowledge and understanding of Barclays Retail strategy, operating structure and interface with other functions
  • Good understanding of Risk and Credit policies and procedures
  • Detailed understanding of people policies and procedures
  • Up to date knowledge of competitor and market activity in local area
  • Working knowledge of Brand and Leadership Development
  • Good team building skills
  • Recruitment Skills
  • PD Team Leader
  • Skills in People Management
  • Excellent coaching and training skills
  • Strong communication and presentation skills
  • Business Management/Financial Management
  • Performance Management skills
  • Resource Management
  • Cultural and Change Management
  • Excellent planning skills
  • Good PC Skills
  • Decision-making skills
  • Sales management skills
  • Conflict Management
  • Time Management
  • Effective Coaching
  • Leading and Rewarding Performance
  • Presentation skills
  • Situational leadership
  • Manpower planning
  • Managing for Value (Financial Management)

How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:


Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




Inspections Officer - Life Career Jobs - Insurance Regulatory Authority of Uganda


Job Title:      Inspections Officer - Life
Organization: Insurance Regulatory Authority of Uganda
Duty Station: Kampala, Uganda
Reports to: Senior Inspections Officer
 
About US:
The Insurance Regulatory Authority of Uganda is mandated to regulate, supervise, monitor and control the business of Insurance in Uganda.

Job Summary: The Inspections Officer – Life will mainly monitor and accelerate the growth of the Life products through supporting the Senior Inspections Officer in achieving the set operational and institutional targets in accordance with the provisions of the Insurance Act. 2017

Key Duties and Responsibilities: 
  • Carry out Off-Site and On-Site Inspection of Life insurance companies, insurance brokers, and loss assessors/adjusters.
  • Review licence applications for Life insurance companies, and other players
  • Respond to and follow-up on issues raised in the inspection of and other correspondence with insurance players.
  • Monitor the implementation of the provisions of the Insurance Act and advise on the adequacy of the law and regulations.
  • Review proposals and policy forms, reinsurance arrangements and premium rates for life insurance companies.
  • Provide insurance advice to external entities.
  • Advise management and external entities on issues regarding Life insurance.
  • Analyse and prepare draft reports for management on issues regarding life insurance.


Qualifications, Skills and Experience: 
  • The ideal candidate for the Insurance Regulatory Authority of Uganda Inspections Officer - Life job placement must hold a relevant Bachelor’s (Honours) degree from a recognized University.
  • Professional qualification in insurance (at least 4 papers).
  • Three years’ experience in insurance preferably claims, underwriting or reinsurance in a reputable organisation.

How to Apply:
All suitably qualified and interested candidates should submit their applications together with copies of detailed up-to-date CVs and at least three referees to:

Alhaj Kaddunabbi Ibrahim,
Lubega Chief Executive Officer,
Insurance Regulatory Authority of Uganda,
Plot 5 Kyadondo Road, Legacy Towers,
Block B, 2nd Floor,
P.O. Box 22855, Kampala
ira@ira.go.ug

Email to: ira@ira.go.ug

Deadline: 16th July 2018

NB: Only shortlisted candidates will be contacted.

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




Manager, Work Place Banking -Eastern Region Job Placement - Stanbic Bank


Organisation: Stanbic Bank
Duty Station: Mbale, Uganda

About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary:  The Manager, Work Place Banking -Eastern Region will acquire, manage and grow WPB companies in the top CIB target list as the primary WPB Relationship Manager as well as manage  the portfolio quality to maximise business growth, retention and profitability of  the schemes.

Key Duties and Responsibilities: 
  • Formulate and implement a sales action plan at scheme/company level.
  • Drive penetration by selling and cross selling all the relevant bank products (assets, liabilities, payroll etc) in the allocated companies.
  • Recognise and leverage WPB opportunities in top CIB companies broken down in terms of private Banking, Executive and Silver and devise plans on how to convert such opportunities into actual sales with the help of the PM segments.
  • Maintain a visible and active presence in the assigned companies to support the relationships.
  • Foster a team approach by actively building strong working relationships with CIB Relationship Managers who in turn would support in managing the companies better.
  • Assume ultimate accountability for the management and resolution of customer queries and complaints raised by employees or management of the companies in the portfolio.
  • Daily monitoring of the portfolio to identify defaulting customers for easy follow up with employers
  • Resolve First Installment Defaults (FIDs), salary diversions or missed salaries
  • Work with the companies/HR/Finance to understand the underlying reasons for default and seek support to sort them.  Otherwise, forward the accounts to R & R for a collections strategy.


Qualifications, Skills and Experience:
  • The ideal candidate for the Stanbic Bank Manager, Work Place Banking -Eastern Region job placement should hold a Bachelor of Commerce/BBA degree from a recognized university
  • Masters degree an added advantage
  • A minimum of three to five years of practical sales experience, with proven results
  • General banking experience.
  • Experience in sales or relationship management
  • Sound knowledge and understanding of the Personal Banking market to source the best possible sales leads.
  • Ability to identify need for change and to drive the desired changes, adaptable and flexible in anticipating and realising market opportunities.
  • Sound knowledge of the product range, including pricing options, features and benefits etc.
  • Understanding of linkages between products and services and the different PM segments.
  • Thorough understanding of the market and its dynamics
  • Extensive knowledge of the corporate organisations and their profiles.
  • Understanding of risk management principles.

How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.


Deadline: 25th June 2018

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline





Store Keeper Cum Sales Man (Managerial Position) Job Opportunity - Ref. Sports Ltd.


Organization: Ref. Sports Ltd.
Duty Station: Kampala, Uganda
Working Hours: 7:30am to 9:00pm (there will be two shifts)

About US:
At the Ref store, we treat our customers as our family. Our mission is to amplify the quality of life of our community by providing sustainable health and wellness products. The ref store provides global standard athletic wear, healthy food & drink products combined with a digital platform for our customers to purchase our products online. Our digital platform also will allow our community to share like-minded views and keep in touch sharing content and adding value to health and wellness in East Africa.

Key Duties and Responsibilities: 
·         The Store Keeper Cum Sales Man (Managerial Position) will be responsible for maintaining the accuracy of Stores and Fixed Asset Inventory.
·         Receives and inspects all incoming materials and reconciles with purchase orders; processes and distributes documentation with purchase orders; reports, documents and tracks damages and discrepancies on orders received.
·         To lead and inspire an enthusiastic retail team to grow and develop within the company.
·         Receives and stores documents and confidential files; maintains record of approved document and confidential file destruction.
·         Handles and documents storage and transportation of hazardous materials.
·         Maintains the warehouse, records area and stores area in a neat and orderly manner.
·         Analyse communication needs of customer and consult with management on any needed change.
·         Communicate to the customer with the information regarding on special offers/sales promotion events.
·         Liaise between staff and customers when need be


Qualifications, Skills and Experience: 
·         The applicant must hold a Bachelor’s degree in a relative field (Human Resources, Business Management, Marketing etc)
·         Two years of sales and Marketing experience in a related field – either for a clothing or food related business / store
·         Stock control experience
·         Training and Leadership experience in previous jobs
·         Must know how to use basic computer programs such as Microsoft Word and Excel

How to Apply:
All qualified and interested candidates who are interested in working with Ref. Sports Ltd. should send their applications to the address below;

Contact :
Aarti Kotecha
Ref. Sports Ltd.
Telephone: +256-750-530-686

Email to: ref.livingraw@gmail.com (indicate the position you are applying for)

Deadline: 2nd July 2018

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
           

Customer Service Jobs - Branch Manager - Barclays Bank UK


Job Title:    Branch Manager
Organisation: Barclays Bank UK
Duty Station: Fort Portal, Uganda
Reports to: Regional Manager

About Barclays UK:
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.

Job Summary: The Barclays Branch Manager will primarily drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigour excellence in branches with up to 25 staff members or branches with single customer categories.

Key Duties and Responsibilities:
People Management – 30%
  • Build and develop a high performing team through embedding performance development and coaching. Ensure that team members receive coaching and feedback in order to develop to achieve their maximum potential.
  • Oversee  the End-to-End  PD process
  • Routinely recommend reward allocations for all branch staff, including bonus and pay increases.
  • Determine and manage Training Needs Analysis and Succession plans for all direct reports.
  • Responsible for hiring team members based on short-lists of candidates compiled by HR.
  • Responsible for conducting exit interviews for all employee-initiated departures from the bank. Provide results of exit interviews to HR for review and analysis.
  • Manage staff attendance levels, including approval of leave. Compile monthly absence statistics (annual leave, sick leave, family responsibility leave, maternity leave, study leave etc), and submit to HR for record keeping.
  • Directly responsible for discipline – initiate misconduct or incapacity charges, follow Barclays discipline processes together with HR and an independent chairperson. Build the case files where required.
  • Actively motivate subordinate staff and ensure they are recognized through the Barclays Africa recognition schemes.
  • Create an empowering environment for branch staff, encouraging individual ownership and initiative.
  • Deliver powerful communications with branch colleagues to ensure they understand the vision and goals of the company and of your branch.  This will include running team meetings, morning huddles, one to one meetings and written communications
  • Create and maintain a succession plan for the branch
  • Create an empowering environment for branch staff, encouraging individual ownership and initiative
  • Provide mentoring and development opportunities for members of the branch team.
  • Provide cover for Branch Managers at other outlets when required.
  • Provide honest, direct and constructive feedback to others.
  • The incumbent may need to deputize for Regional Manager if required.
  • Share knowledge experience and best practice with team members and other branch manage.
Customer Service: 25%
  • Accountable for the delivery of outstanding customer experience through service and sales within their branch
  • Regularly present in the banking hall speaking to customers and understanding their questions and needs
  • Monitor the customer satisfaction results of the branch collected through various methods (surveys, touchpads etc).  Establish targets for improvement and action plans to ensure customer satisfaction is continually improving.
  • Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
  • Build relationships with key customers, clients and businesses within the branch locality
  • Understand fully the Barclays product on offer, and makes suggestions to product teams around changes and enhancements to products.
  • Implements new product sets with assistance from specialist product managers and ensures all staff are fully aware and knowledgeable about product features and benefits
  • Steer customer focused behaviour in the branch by role modelling great customer service
  • Ensure that merchandising materials are displayed in accordance with guidelines and is useful to customers
  • Regularly review and provide feedback on SLA’s with internal service providers
  • Through effective banking hall management ensure that customers are directed to the most appropriate service delivery channel to meet their need e.g. cashiers, drop boxes ATM's etc.
  • Manage remote and manual authorizations, by assigning responsibility for authorizers, and personally authorizing high-value transactions, to ensure efficient counter service.
  • Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to customers.
  • Interview all customers who want to close their accounts because of poor service or high tariffs to determine the root cause and to attempt to retain.
Control Management:
  • Ensure compliance with operations risk and rigour requirements e.g. Health & Safety standards, security of premises, KYC and Anti-Money Laundering measures.
  • Ensure that all staff in the branch adhere to all Barclays Information Security policies and procedures through regular communication to staff and spot checks.
  • Review results of snap checks and progress on action plans.
  • Carry out regular quality checks on all processes, focusing on transactions with high financial levels and operational risks of the process, including Branch Crisis Management, systems, reviewing control reports, etc.
  • Ensure that all Barclays Africa procedures are followed through regular communication to staff and spot checks.
  • Regularly report all incidents within the branch in line with the bank’s incident reporting procedures
  • Systems administration (user maintenance) in conjunction with the Branch Operations Manager
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
Financial Management Control and Analysis:
Budget Accountability:
  • Accountable for achieving annual sales targets as cascaded from the Area Manager. Monitoring of progress towards achieving targets is done on a regular basis, at least monthly.
  • The Branch manager is also responsible for maintaining a healthy balance sheet in the branch i.e. ensuring the assets on the books of the branch are performing to expected standards, that low quality assets are kept to a minimum and that the earnings contribution of the branch is within acceptable levels.
  • Even though the branch manager may not be the cost centre owner directly, the incumbent is responsible for strict cost management in that branch i.e. reviewing all service provider quotations before the work can proceed. In addition, the branch manager is expected to conduct detailed analysis, on a monthly basis, of the following cost elements: Overtime approvals, Equipment maintenance, Stationary consumption/telephones, Sundry losses, Staff costs
  • Active involvement and accountability for making purchase/ refund business decisions within set limits e.g. Sundry loss, Potential Loss Accounts (PLA), customer refunds. Can approve release of deceased funds within predetermined limit.
Community: 5%
  • Actively participate in local community events and networking opportunities (e.g. clubs, meetings, business associations)
  • In charge of developing the external market and community profile needed to maximize the local marketing opportunity
  • Identify community initiatives to become involved in and support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
  • Link community initiatives to both business opportunities and colleague events
  • Actively promote community agenda within the branch to build pride within colleagues and customers


Qualifications, Skills and Experience:
  • The ideal candidate for the Barclays Branch Manager job placement should preferably hold a First degree or diploma or relevant experience in a front-line banking sales/marketing/service environment or possess relevant experience to compensate
  • A minimum of three years’ Retail supervisory experience
  • Working knowledge of Competitor product sales experience and Operational Awareness is an added advantage. 
  • The incumbent for the Banking job must possess detailed knowledge of the full Barclays Retail product set, Local Business services and an overview of Corporate Business services, including Treasury.
  • Broad understanding of technical support systems e.g. Flexcube, Sybrin
  • Detailed knowledge and understanding of Barclays Retail strategy, operating structure and interface with other functions
  • Good understanding of Risk and Credit policies and procedures
  • Detailed understanding of people policies and procedures
  • Up to date knowledge of competitor and market activity in local area
  • Working knowledge of Brand and Leadership Development
  • Good team building skills
  • Recruitment Skills
  • PD Team Leader
  • Skills in People Management
  • Excellent coaching and training skills
  • Strong communication and presentation skills
  • Business Management/Financial Management
  • Performance Management skills
  • Resource Management
  • Cultural and Change Management
  • Excellent planning skills
  • Good PC Skills
  • Decision-making skills
  • Sales management skills
  • Conflict Management
  • Time Management
  • Effective Coaching
  • Leading and Rewarding Performance
  • Presentation skills
  • Situational leadership
  • Manpower planning
  • Managing for Value (Financial Management)

How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:


Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




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