Several No Experience Customer Service Jobs - Universal Bankers - Absa Group (formerly Barclays Bank UK)

Job Title:       Universal Banker (Several No Experience Customer Service Jobs) Organization:  Absa Group Limited (formerly Barclays Bank...

Showing posts with label Sales and Marketing Jobs in Uganda. Show all posts
Showing posts with label Sales and Marketing Jobs in Uganda. Show all posts

Several No Experience Customer Service Jobs - Universal Bankers - Absa Group (formerly Barclays Bank UK)

Organization: Absa Group Limited (formerly Barclays Bank UK)
Duty Station: Uganda

About US:
Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.

We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (Barclays Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.

Key Duties and Responsibilities:
·        Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
·        Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
·        Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls. Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
·        Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the ID Buddy to prevent fraud.
·        Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
·        Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
·        Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
·        Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day. Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers
·        Ensure adherence to the SARB minimum requirements | Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
·        Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
·        Provide Regular feedback to customers on the progress of their enquiries
·        Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
·        Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
·        Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
·        Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times
·        Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
·        Ensure adherence to the Corporate Wear policy
·        Maintain a neat and tidy workstation at all times
·        Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
·        Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
·        Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
·        Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
·        Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
·        Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
·        Educate customers on the use of the Internet Kiosk. | Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities
·        Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
·        Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
·        Capture all other leads on SMD once agreed by client
·        Follow up all leads with Sales Consultants on SMD to make sure clients are contacted | Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
·        Conduct cash counts and visual checks as assigned by the line manager from time to time
·        Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
·        Keep transactions records available for control purposes
·        Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure. Refer any concerns to the line manager for follow up and decision making on whether to proceed
·        Follow cash management procedures and limits as prescribed
·        Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
·        Adhere to prescribed control measures to prevent fraud, losses and shortages
·        Report suspicious transactions as per Money Laundering control frameworks
·        Complete and maintain applicable registers (Teller and Key registers)
·        Adhere to safety and security procedures and follow prescribed instructions in event of robbery
·        Cubicles, teller drawers and workstations to be kept locked when leaving workstation
·        Follow off-line procedures and comply with all regulatory and compliance requirements
·        Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
·        Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
·        Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368)
·        Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates

Qualifications, Skills and Experience: 
·        The ideal applicant for the Absa Group Limited Universal Banker should hold relevant qualifications
·        Banking Knowledge (Meets some of the requirements and would need further development)
·        Business Improvement Orientation (Meets all of the requirements)
·        Customer Excellence - Service Delivery (Meets all of the requirements)
·        Enabling team success (Meets all of the requirements)
·        Experience in a similar environment, Further Education and Training Certificate (FETC) - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development)

How to Apply:
All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.

For more of the latest jobs, please visit or find us on our facebook page

Senior Sales Manager - Egatee

Job Title:   Senior Sales Manager
Organization: Egatee
Duty Station: Kampala, Uganda

About US:
Egatee is a new platform that has been introduced to help retailers to earn extra money. Egatee’s mission is to connect African consumers and retailers to do better business together. The company has grown into a global leader with its affiliates in wholesale and retail markets .We are determined to become a global leader in online and mobile commerce. Now our service covers all over the world including West Africa, East Africa, South Asia, China and other places. Egatee is a multi-category sales platform to the emerging market, with the widest retail coverage, core resources and capabilities in distribution and logistics.

Key Duties and Responsibilities: 
·       To be responsible for the regional decomposition of sales indicators, be responsible for guiding, supervising and adjusting the sales team's execution process, and take full responsibility for the completion of sales indicators.
·       Responsible for establishing the regional organizational structure of the sales team, responsible for the regional sales team recruiting, training, goal setting, operation requirements, work guidance, supervision and management, and responsible for regional sales team sales performance KPI evaluating and motivation.
·       Deeply understand the regional market dynamics and business development trends, and propose specific regional marketing plans and sales action plans to achieve the sales target according to the market changes.
·       Establish in-depth customer relations and long-term stable cooperative relations with company partners and customer groups. While maintaining the stable growth of the developed business in the region, continue to sink in the development of regional blank markets.
·       Responsible for the timely response to various emergencies in the area under its jurisdiction
·       Complete other temporary tasks assigned by the company department manager.

Qualifications, Skills and Experience:
·       The ideal candidate must hold a Bachelor degree or above, major in marketing or economic management is preferred;
·       More than 7 years sales management experience as a senior regional sales manager in the e commerce industry.
·       Strong sense of responsibility & enterprising spirit, strong sense of goal result orientation & pioneering spirit, and can actively face various challenges in the work process.
·       Good communication skills and team management skills, able to adapt to frequent business trips request.

How to apply:
All candidates who wish to apply for the above position must send their CV, cover letter, and copies of academic qualifications to email address (please ensure to indicate job applied for in subject head)

Deadline: 20th August 2020

For more of the latest jobs, please visit  or find us on our facebook page

10 Entry Level Loans Officer Job Vacancies - Platinum Credit (U) Ltd

Organization: Platinum Credit (U) Ltd
Duty Station: Kampala, Uganda
About US:
Platinum credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd

Job Summary:  The Loans Officers will procure sales on behalf of the company.

Key Duties and Responsibilities:  
·        Present and sell company products and services to potential clients.
·        Establish and maintain client relationships.
·        Respond to and follow up sales inquiries using appropriate methods.
·        Develop and maintain current product knowledge.
·        Identify and resolve client concerns.
·        Participate in marketing events.
·        Communicate new product and service opportunities and provide feedback gathered through field activity to appropriate company staff.
·        Achieve PAR set targets for collections

Qualifications, Skills and Experience:
·        The applicants for the Platinum Credit (U) Ltd Loans Officer jobs must hold Degrees or Diplomas in relevant fields
·        One year of experience preferably in a financial institution.
·        Excellent numerical and analytical skills.
·        Excellent interpersonal and communication skills.

How to Apply:
All candidates should send their applications, detailed CVs and testimonials (in PDF format) to the address below;

Send your application by

Email to:

Deadline: 20th August 2020

For more of the latest jobs, please visit or find us on our facebook page

2 No Experience Credit Officer - Group Guaranteed Lending Scheme Job Vacancies - Pambana Martan Financial Services (MFI)

Organization: Pambana Martan Financial Services (MFI)
Duty Station: Kampala, Uganda
Reports to: Credit Supervisor

About US:
Pambana Martan Financial Services Ltd is a credit only microfinance Institution in Uganda with the head office on 5th Floor General Post Office Building regulated by Uganda Microfinance Regulatory Authority under the UMRA Act, 2016.

Job Summary:  The Credit Officer - Group Guaranteed Lending Scheme will be tasked with recruiting clients, verifying sources of income and visiting prospective clients' homes and businesses to assess their credit worthiness

Key Duties and Responsibilities:  
Achieve and maintain the set monthly targets.
·        Recruit, train clients and disburse loans.
·        Sell other Pambana products.
·        Make CRB credit applications.
·        Follow up on loan repayment and Loan Insurance Fund (LIF) collection .
·        Follow up on loan recovery process.
·        Generate business growth.
Comply with institution set targets
·        Follow up payment for/and enrolment of clients onto the credit reference bureau before accessing loans.
·        100% accuracy in data posted into the core banking system.
·        Prepare weekly monitoring reports on prospective and existing clients.
Compile reports on the ongoing loan disbursement.
·        Update client loan files.
·        Prepare draft report for submission to the Credit Supervisor.
·        Recommend to the supervisor any changes to improve service to clients.
Filing loan documentation
·        File all relevant information as per Pambana's policies and procedures.
·        Verify completeness of loan application file.
·        Submit files to credit supervisor for verification.

Qualifications, Skills and Experience:
·        The ideal candidate should hold a Diploma in Accounting, Micro-Finance or Business Administration

How to Apply:
All applications (CV, academic credentials and 2 letters of recommendation from referees) to

Deadline: 21st August 2020

For more of the latest jobs, please visit or find us on our facebook page

Entry Level Sales Agent Job Opportunities - Sokowatch

Job Title:   Sales Agents

Organization: Sokowatch

Duty Station: Kampala, Uganda


About US:

Sokowatch is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services that were previously unavailable. Sokowatch aims to provide everything a retailer needs, no wholesalers or banks necessary.


Thousands of retailers across Kenya,Uganda, Tanzania,and Rwanda use Sokowatch's mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.


Job Summary:  The Sales Agents will work in our offices managing regional sales and deliveries. The Delivery Agent will also help the customers whenever they have difficulties.


Key Duties and Responsibilities: 

·       Deliver a wide variety of items to different shops and through different routes as set by the company.

·       Ensure that the goods supplied are of the quality and quantity demanded by the vendors.

·       Meeting sales targets as set by the line supervisor

·       Load, unload, prepare, inspect and operate the tuk tuk.

·       Ask for feedback on provided services and resolve clients’ complaints.

·       Collect payments and deposit to the given account by the company

·       Inform customers about new products and services offered by Sokowatch.

·       Help customers who have difficulties when opening our mobile app or making orders from the mobile app.

·       Make sure the vehicle is kept in good condition and the services are done on time

·       Report to the Fleet Manager when you have a breakdown of the tuk tuk.

·       Follow DOT regulations and safety standards.

·       Should be a fast learner to Operate the Sokowatch agent app in compliance with the set operating standards provided by the company Asset management:

·       Ensuring that the assigned tuk tuk and company handset or any other assets as may be allocated are in proper working conditions and available for inspection should the need arise.


Qualifications, Skills and Experience:

·       The ideal candidate must be a competent tuk tuk driver with at least two years riding experience & Class A riding permits

·       Two years sales experience in FMCG

·       Must be willing to be placed anywhere within Kampala & its environs.

·       Conversant with driving rules and the geographical areas allocated

·       Good time keeper

·       Respect to others

·       Should have knowledge of using a smartphone

·       Be a self-starter, adaptable, and high levels of personal integrity.


How to Apply:

All interested and qualified candidates please apply online at the link below


Click Here


For more of the latest jobs, please visit  or find us on our facebook page


Related Posts Plugin for WordPress, Blogger...