Several No Experience Teller Job Opportunities - Citi Bank

Job Title:      Teller (Several No Experience Job Opportunities) Organisation:  Citi Bank Duty Station:  Kampala, Uganda Reports to: C...

Showing posts with label Management Jobs in Uganda. Show all posts
Showing posts with label Management Jobs in Uganda. Show all posts

Manager Customer Experience Job Placement - DFCU Bank

Job Title:    Manager Customer Experience

Organization:  DFCU Bank

Duty Station:  Kampala, Uganda

Reports to: Head- Customer Experience


About US:

DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.


Job Summary:  The Manager Customer Experience is a change, engagement and implementation arm of the Customer Experience unit that defines, engages departments, tracks, and follows through the implementation of SLAs and customer experience standards using the service revolution framework across the bank for an improved target NPS. The role also supervises and provides direction to the Quality Assurance Analyst.


Key Duties and Responsibilities:  

·        Incorporates customer journeys/voice of customer into products, solutions, and service design for an enhanced customer experience across the Bank.

·        Evaluates the performance of customer value propositions and drives desired actions from agreed interventions.

·        Formulates the channel service framework and supervises its implementation by departmental and channel service management.

·        Highlights gaps at frontline by interviewing key frontline facing roles.

·        Builds capability of key resources by training across the network, on the job, from gaps or during induction. Recommends and executes the customer experience rewards and recognitions budget.

·        Assesses resourcing requirements in the unit and coordinates with Head Customer Experience and Human Resources in the placement of resources to support major customer impacting interventions during complaints resolution or root cause elimination.

·        Achieves customer retention by supervising the seamless execution of related activities of the outbound Call Centre and between departments, as coordinated by the Quality Assurance Officer.

·        Executes service revolution activities between departments and branches aligning with Heads of Departments on recommended ideas and changes for implementation.

·        Initiates customer engagement sessions and holds continuous improvement sessions at department, region, and branch levels for actions implementation. Continuously communicates with all areas of the bank to uphold alignment and calibration.

·        Initiates the service newsletters working closely with the Communications Manager to promote and support the delivery of our customer experience agenda.

·        Highlights and escalates customer insights by department on changing needs and pain points to drive improvement.

·        Supervises service providers used in customer experience enablement to deliver work to the agreed standards.


Qualifications, Skills and Experience:

·        The applicant for the DFCU Bank Manager Customer Experience job must hold a Bachelor’s Degree in Business Administration, Marketing, or any other relevant field.

·        At least five years’ experience within front line service delivery in a commercial environment two of which should be in a supervisory capacity.

·        Level one lean process improvement will be an added advantage.

·        Service Management training.

·        Computer literacy i.e. proficiency in Microsoft applications.

·        Ability to engage widely in a mid-large size firm.

·        Data management and analytics – effective and efficient management of business-related data in an accurate manner.

·        Effective business communication and leadership skills.

·        Good planning and organization skills to implement plans consistent with customer experience strategy.

·        Client account management knowledge of complaints handling frameworks, processes, and tools.


How to Apply:

All suitably qualified and interested candidates are encouraged to send applications with detailed CV’s including present position and copies of relevant professional/academic certificates (University Transcript, O and A level) to the email address indicated below;


Deadline: 29th October 2020


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Disaster Risk Management (DRM) Coordinator NGO Careers - Oxfam


Job Title:    Disaster Risk Management (DRM) Coordinator

Organization: Oxfam

Duty Station: Uganda

Reports to: Humanitarian Program Manager


About US:

Oxfam is a global movement of people working together to end the injustice of poverty. We are an international confederation of 19 organizations (affiliates) working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. In Uganda, our program is anchored on three broad themes deliberately focused on Women's Rights: Governance and Accountability, Resilient Livelihoods and Humanitarian Preparedness and Response.


Job Summary:  The Disaster Risk Management (DRM) Coordinator will be responsible for leading, strategically influencing, effectively planning, coordinating, and facilitating provision of technical support and direction to Oxfam programs in the expanding area of Disaster Risk Management (DRM) through support to Oxfam Teams. The holder will conduct Capacity strengthening for country office staff and partner organisations, support to program start-up, and contribute to proposal development, monitoring and review. This position supports Oxfam’s leadership and investment in the key areas of integrating DRR into development and emergency response activities and measuring the impact of DRR initiatives. 


Key Duties and Responsibilities: 


·        Capacity strengthening of Oxfam Technical Staff, Local and National partners, on the integration of DRM into their respective sectors; and in conducting advocacy campaigns for principled humanitarian actions

·        Lead Oxfam’s disaster readiness across the entire program in Uganda inclusive of WASH, Food Security /livelihoods, Environment and Gender and Protection work within the refugees and host community

·        Conduct analysis of hazards, threats, vulnerabilities and their causes; Be risk-informed (i.e. ensure that activities do not aggravate risks or vulnerabilities, do no harm and are prepared for likely hazards and threats);

·        Contribute to building local capacities so that the most vulnerable can cope better with shocks;

·        Develop strategies and implement cross cutting intervention in natural resource management and social cohesion building to contribute to the achievement to the EUTF

·        Build and or strengthen capacities of local governments and selected Local and National Humanitarian Actors (LNHAs) for humanitarian situational assessment and integrated Disaster Risk Management (DRM) planning and budgeting.

·        Produce new and or updated sector specific risks and vulnerability maps at district and community level.

·        Facilitate LNHAs and Local Governments (LGs) to jointly produce periodic humanitarian situation assessments and reports.

·        Facilitate integrated DRM-development planning and programming for LGs and selected LNHAs using DRT’s integration model.

·        Work closely with relevant partners at the community-level and other partners to proactively strengthen community-based early warning initiatives.

·        Ensure timely and effective implementation of the program according to approved plans and budgets, regulations and policies

·        Conduct needs assessments/vulnerability assessments, and oversee beneficiary selection/identification process

·        Ensure engagement and involvement of affected populations, taking into consideration protection, environmental aspects and longer-term needs are reflected in the program’s technical design and implementation.

·        Scale up program as appropriate, through partnerships, consortiums, or other modalities, to ensure vulnerable populations are reached with disaster readiness interventions.

·        Accountability on M&E and Global Indicators, and engagement with donors in including appropriate DRR indicators in program design

·        Support country programs, annual planning and strategic development processes to ensure the integration of results to build a quality driven focus on DRR & Resilience, including the development of quality outputs, measures of success and quality indicators.

·        Support with grant/proposal writing and budget development ensuring that risk reduction and management aspects are integrated

·        To facilitate the participatory planning and budgeting process for humanitarian advocacy campaigns and assist peers and partners as well as managers to do so effectively.

·        To lead design and implementation of a comprehensive and integrated humanitarian disaster risk advocacy strategy .

·        Represent Oxfam in Uganda on all regional and global Rights in Crisis (RiC) campaigns and tasks.

·        Explore key learning resources and establish a humanitarian knowledge and learning platform at district level that brings together government and non-government actors

Coordination and Representation

·        To spearhead humanitarian research and advocacy concepts, nexus discourses and thinking on how to improve effectiveness of humanitarian policy work and generate impact.

·        To develop good working relationship with humanitarian partners/social forces and their affiliates, social movements and active individuals.

·        Identify needs and Support the design of new DRR programs. Find new and manage existing partners.

·        Represent Oxfam to external partners (inter-agency coordination meetings, UN, corporate or private donors, government representatives) contributing to disaster readiness and emergency preparedness in Uganda.

·        Build and maintain relevant strong relationships with government, UN, and INGO actors for strategic and programmatic purposes

·        Enhance complementarity with other sectors as much as possible, e.g. work to ensure DRR programming is included and integrated into all new programs

·        Represent Oxfam at key humanitarian forums and networks including the CRRF (as advised) and others as assigned

Management and Reporting

·        Support preparation of annual and quarterly budget planning as relevant to DRM

·        Ensures financial regulations and procurement procedures are strictly adhered to

·        Initiate procurements within assigned areas of responsibility

·        Manage the performance of DRR and environment Officers with support from the Area Managers.

·        Manage short term technical support personnel deployed to support DRM and RiC campaigns work

·        Support documentation of best practices and lessons learnt for sharing

·        Prepare quarterly, annual and other reports as required


·        Be eager to and require others to adhere to Oxfam’s principles and values (click here) as well as the promotion of gender justice and women's rights (click here).

·        Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles.


Qualifications, Skills and Experience: 

·        The applicant for the Oxfam Disaster Risk Management (DRM) Coordinator job must be conversant with international and national humanitarian policy guidelines and standards including the SENDAI Framework, the Core Humanitarian Standard, the SPHERE minimum standards, the Grand Bargain Commitments, Charter for Change (C4C) Commitments, the New York Declaration and the Global Compacts on refugees and on Migration; National Refugee Policy; National Disaster Management Policy.

·        Good contact with Govt, private sector, academia and media are essential.

·        Sound understanding of the national political economy and global context with theoretical understanding on social change process is desirable.

·        Strong knowledge National and International humanitarian laws,  policies, strategies, principle , standards



·        A Masters Degree or Equivalent in International Relations, Social Sciences, Disaster Management or relevant discipline

·        A minimum of five years of consistent experience in emergency and humanitarian policy advocacy and relevant disaster Management work at regional or National level with substantial working experience in International NGOs at management level both national and regional

·        Experience in humanitarian Capacity strengthening

·        Experience in coordinating a technically diverse team


Key Attributes:

·        Ability to demonstrate sensitivity to cultural differences and gender issues, as well as the commitment to equal opportunities.

·        Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women’s rights, and diversity for all aspects of development work.

·        Commitment to Oxfam’s safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible.


How to Apply:

All candidates should apply online at the link below.


Click Here


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Monitoring Evaluation and Learning Manager USAID Project Jobs - Youth Alive Uganda



Job Title:    Monitoring Evaluation and Learning Manager

Organization:  Youth Alive Uganda

Project Funding Source: United States Agency for International Development (USAID)

Duty Station: Gulu / Lira, Uganda

Reports to: Project Director/OVC Specialist and Director Strategic Information


About US:

Youth Alive Uganda is the leader in innovative children, adolescents and youth integrated development programming since 1993. Youth Alive Uganda is a registered youth led and children/youth focused NGO that implements children and youth integrated development programs across the country in four thematic areas; Health, Livelihood, Education, Human rights and skills Development and Mentorship.


About USAID Project:

Youth Alive Uganda is an Implementing Partner on the five-year, USAID-funded Integrated Child and Youth Development (ICYD) Activity in partnership with World Education Bantwana Initiative and Education Development Centre. The goal of (ICYD) Activity is for Ugandan children and youth, especially the most vulnerable, to receive the support and services necessary to lead resilient, healthy, and productive lives. The USAID ICYD activity aims to improve learning outcomes, advance HIV epidemic control in Uganda and ensure that children and youth have the opportunity to lead resilient, healthy and productive lives. The USAID ICYD Activity will deliver critical HIV/GBV/violence prevention and response services to children and youth and their families in communities, clinics, and schools.


Job Summary: The Monitoring, Evaluation and Learning (MEL) Manager, will provide leadership and technical guidance to the project team on all MEL related issues.The MEL Manger has the primary responsibility for establishing and managing a data processing system including tracking project performance and proving recommendations for improvement in implementation.


Key Duties and Responsibilities:  

·        Coordinate the development of a monitoring, evaluation, and learning framework for the program ensuring data systems established can measure progress against impact.

·        Coordinate the implementation of all MEL processes, systems, and guidance including leading the design and rolling out of reporting initiatives of the program.

·        Update and review the M&E plan annually to ensure all M&E needs and requirements are documented and adhered to.

·        Provide oversight to M&E Officers to ensure quality assurance in data and reporting processes

·        Conduct training for partners and staff in the use of the MEL systems and tools for record-keeping and collecting monitoring data.

·        Consolidate monitoring data for reporting against the performance indicators for donor reporting and internal program review.

·        Review and analyze project monitoring data and generate user–friendly analyses thereof, including the use of graphics.

·        Conduct support supervision visits to implementing partners to observe, monitor, and provide guidance and quality feedback on the use of data collection tools.

·        Work closely with the M&E Officers and other technical staff to develop data collection plans and methodologies.

·        Provide MEL support to the senior management team for the compilation and completion of donor reports.

·        Share performance reports with staff and management on a monthly basis to support management decision making and take lead in reflections about performance with the project team.

·        Carry out data quality assessments, vulnerability assessments, beneficiary verifications and any assessment and audits that improve program quality.


Qualifications, Skills and Experience:

·        The applicant must hold a Master’s degree or its equivalent in statistics, demographics, public policy, international development, Social Sciences, economics. Advanced training in M&E, statistics will be added advantage.

·        At least three years of professional experience in an M&E position responsible for implementing M&E activities of international development projects.

·        Proven success in designing, implementing, and operating project M&E systems from project initiation to closeout stages, experience with USAID/PEPFAR preferred.

·        Experience designing and managing beneficiary monitoring and database systems.

·        Experience in preparing high quality success stories, case studies and operational research reports.

·        Experience in capacity building for monitoring and evaluation

·        Good working knowledge of major databases and at least 2 analytical programs including Excel, ODK, DHIS2, OVC MIS, Epi-Info.

·        Strong organizational, interpersonal, and presentation skills.

·        Ability to work in a challenging environment, under high pressure and tight deadlines


How to Apply:

All interested candidates should send their application letters and resumes (no academic documents) in a SINGLE PDF DOCUMENT to The subject of the email should contain job title and name of the candidate.


Note: Hand delivered applications will not be considered.


Deadline: 29th October 2020 by 05:00pm Ugandan time


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IT Manager Job Careers - Metropol Uganda Limited


Job Title:    IT Manager

Organization:  Metropol Uganda Limited

Duty Station:  Kampala, Uganda

Reports to: General Manager


About US:

Metropol Uganda Limited is a Credit Reference Bureau (CRB) licensed by Bank of Uganda in 2015 to offer CRB services to the Ugandan market and has been in operation since then. Metropol provides CRB services to Bank of Uganda regulated financial institutions including Commercial Banks, Credit Institutions and Microfinance Deposit Taking Institutions (MDIs) following the enactment of a legal framework (Amendment to the Banking Act) that mandates banks to share credit performance data on their customers.


Job Summary:  The IT Manager will be responsible for the overall provision of IT services in MUL, procuring and maintaining the necessary IT Support Infrastructure for smooth operations of the company. The IT Manager is also responsible for conceptualizing and developing new product solutions that will drive MUL's business growth as well as ensuring a secure IT and Data driven environment.


Key Duties and Responsibilities:  

Routine Work

·        Support LANs, WANs, network segments, Internet, and intranet systems.

·        Support all applications leased by clients and internal users

·        Maintain and support system efficiency operations.

·        Ensure design of a system that allows all components to work properly together.

·        Maintain network and system security.

·        Monitor networks to ensure security and availability to specific users.

·        Evaluate, modify and report periodic systems performance to support capacity planning.

·        Identify user needs and recommend/implement necessary interventions.

·        Design and deploy networks (network address assignment, routing protocols and routing table configuration).

·        Assign configuration of authentication and authorization of directory services.

·        Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.

·        Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.

·        Administer servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates and patches.

·        Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project or operational requirements.

·        Develop and maintain installation and configuration procedures.

·        Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.

·        Perform regular security monitoring to identify any possible intrusions.

·        Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, and media is recycled and sent off site as necessary and as per policies and procedures.

·        Perform regular file archival and purging as deemed necessary.

·        Create, change, and delete user accounts per request.

·        Provide IT support per request from various users as per laid down procedures.

·        Investigate and troubleshoot IT issues.

·        Repair and recover from hardware or software failures.

·        Maintain operational, configuration, or other procedures.

·        Conduct ongoing performance tuning, hardware upgrades, and resource optimization as required.

·        Configure CPU, memory, and disk partitions as required.

·        Maintain data center environment and monitoring equipment

·        Manage end user IT requirements

·        Work with other business units and external clients to resolve issues and come up with new solutions that drive business performance.

·        Manage external clients' requirements and expectations on Metropol systems including systems integration and other related matters.

Data Administration duties

·        Executing the company strategy for new data set acquisition

·        Data template management including validation rules

·        Ensuring that data quality standards are maintained

·        Ensuring that data is fresh and accurate

·        Support in devising and establishing the company's data quality procedures, standards and specifications

·        Providing management reports on PI data quality

·        Providing insights, trends and recommendations to the business, development and analyst team regarding the data held by the company

·        Collaborating with IT teams and management to devise a data strategy that addresses industry requirements

·        Researching new opportunities for data acquisition

·        Identifying and evaluating current data management technologies

·        Training clients and internal users on Metropol Data Management

·        Summarizing error logs, error analyses and success rates per PI segment

·        Monitoring data submission by Participating Institutions

·        Facilitating newly recruited Participating Institutions (PIs) to submit data to Metropol as per the internal policies.

·        Assisting existing PIs to maintain an acceptable Q-score of the data they submit to Metropol.

·        Running validation tests against client's data and ensuring that any exceptions are handled.

·        Ensuring that the client's data is updated as per the Data Quality Management policies.

·        Extracting analytics from data submissions.

·        Communicating data quality reports to the PI's.

·        Communicating data quality reports to Bank of Uganda

·        Liaising with PIs to ensure that their data is updated at least on a monthly basis

·        Research on disputes between lenders and subjects of credit profiles


Qualifications, Skills and Experience:


·        The applicant should hold a Bachelor’s degree in Computer Science, BIT, Software Engineering or a related field.

·        A Postgraduate qualification in any of the above fields is an added advantage.

·        At least five years of relevant work experience in a busy IT driven working environment.

·        Strong knowledge in Microsoft PowerPoint, Word, Excel, Visio.

·        Working knowledge of Unix/Linux, and Windows operating system

·        Working knowledge in databases and database design not limited to Oracle, MySQL and Postgres.

·        Microsoft Certifications MCSA and MCSE

·        Linux Systems Administration certification and other qualifications like CCNA, CCNP

·        Proven and thorough knowledge of LAN and WAN technologies, such as VSAT, WLANs, VPN, etc.

·        General skills and certifications for Data Centre environment and physical security management



·        Good Communication and presentation skills

·        Investigation & diagnostic skills

·        Ability to learn and master employer-specific software

·        Complex problem solving skills

·        Have a sound understanding of business requirements and be able to offer the desired support.

·        Good Planning and organizing skills

·        Technological awareness

·        Working closely and harmoniously with Regulators and All Data providers

·        Ability to work and participate in a team with open and collaborative style of communications

·        Good leader and Team player

·        Excellent time management, organizational skills and strong problem solving skills

·        Ability to acquire knowledge to make process improvement recommendations

·        A flexible approach to work, demonstrated by a willingness to undertake further duties as assigned

·        Ability to perform assigned tasks with minimal direct supervision.

·        Ability to respond promptly and professionally to bug reports.

·        Ability to interview stakeholders to understand business rules and requirements, map business process and flows, and translate findings into effective business requirements.

·        Ability to collaborate with technical teams, demonstrating an awareness of the software development life cycle.

·        Ability to assist internal CRM team in understanding the workings and flow of MUL applications.


How to Apply:

All candidates should send their applications to:


Deadline: 30th October 2020


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