6 Fresher Call Centre Operator Assistant Job Opportunities - Uganda Red Cross Society (URCS)

Job Title:        Call Centre Operator Assistant (6 Job Opportunities) Organization: Uganda Red Cross Society (URCS) Duty Station :  ...

Showing posts with label Human Resources ( HR ) Jobs in Uganda. Show all posts
Showing posts with label Human Resources ( HR ) Jobs in Uganda. Show all posts

6 Fresher Call Centre Operator Assistant Job Opportunities - Uganda Red Cross Society (URCS)


Organization: Uganda Red Cross Society (URCS)
Duty Station:  Headquarters, Uganda
Grade:             UR 7
Reorts to:   Program Manager

About US:
Uganda Red Cross Society (URCS) is the leading National Humanitarian Organization in Uganda and a member of the International Red Cross and Red Crescent Movement.

Job Summary:  The role of the Call Centre Operator Assistant is to quickly and accurately process calls for ambulatory/Emergency Health Care Services so that an appropriate response can be provided as effectively as possible.

Key Duties and Responsibilities: 
·       Answer Incoming calls.
·       Provide basic first aid guidance to the callers.
·       Coordinate communication to relevant parties during an emergency response including mobilization of ambulances through radio call system.
·       To Manage and resolve customer complaints.
·       Identify and forward issues to supervisors.
·       Provide product and service information to clients.
·       Documentation of all the calls and clients.
·       submission of Daily Reports.
·       Proper hand over post duty.
·       Custody of the gadgets /equipment under your operation


Qualifications, Skills and Experience:
·       The ideal candidate must hold a  Bachelor’s degree in Information Technology, Public Relations,  Communication, Human Resource, SWASA or a related field from a recognized institution.
·       At least one year’s relevant work experience in the private or humanitarian sector;
·       Certification in computer applications will be an added advantage.
·       Essential Knowledge
·       Ability to show initiative in planning and developing new ideas and approaches, and to implement and communicate change effectively.
·       Ability to prioritise, work under pressure and being responsive.
·       High level of integrity
·       Enthusiastic, upbeat personality; mature, professional demeanor. Client-oriented with commitment to quality and high performance.
·       Language proficiency (Multi-Lingual). English and Luganda are a must with any other dominant local language is an added advantage
·       Troubleshooting & problem solving skills is a must.
·       Excellent communication skills (verbal), and strong interpersonal skills especially verbal
·       Should be persistent, resilient and also should have strong persuasive skills
·       Proficient with computer -MS Office applications and strong multi-tasking ability.
·       Alertness to quality, with ability to work quickly, accurately, and pay attention to detail.
·       Aptitude for learning, understanding and applying concepts.
·       Able to work within a team and work independently.
·       Ability to work under pressure.
·       Sense of urgency necessary to meet aggressive sales production targets.
·       Ability to work in a very busy and goal-oriented sales- driven environment.
·       Flexibility (Willingness to work various shift times will be an advantage)

How to Apply:
All suitable candidates please send your filled application form at the link below.


Attach your academic transcripts and certificates. The filled application forms and academic transcripts and certificates can be e-mailed to: sgurcs@redcrossug.org or hand delivered, and or by post to:

Please send your filled application form and attach your academic transcripts and certificates. The filled application forms and academic transcripts and certificates can be e-mailed to; vacancies@redcrossug.org or hand delivered, and or by post to:

The Secretary General,
Uganda Red Cross Society,
Plot 551/555 Rubaga Road,
P.O. Box 494, Kampala, Uganda.
Email: vacancies@redcrossug.org

Due to large volumes of applications; only short listed candidates shall be contacted. Canvassing shall lead to automatic disqualification.

Deadline: 6th April 2020 at 5:00 pm

For more of the latest jobs, please visit http://www.theugandanjobline.com  or find us on our facebook page https://www.facebook.com/UgandanJobline

Human Resource Officer Jobs - Uganda National Meteorological Authority (UNMA)

Organisation: Uganda National Meteorological Authority (UNMA)
Duty Station: Kampala, Uganda
Reports to: Senior Human Resource Officer

About US:
Uganda National Meteorological Authority (UNMA) is a statutory body established by UNMA Act, 2012. The Act empowers UNMA to provide for the control and development of technically sound and scientific meteorological services in Uganda.

Job Summary:  The Human Resource Officer will assist the Senior Human Resource Officer in the execution of the human resource management function of the Authority

Key Duties and Responsibilities:  
·        Prepare the payroll
·        Processing and verifying information related to recruitment, Salary changes, statistics and job analysis.
·        Drafting letters of appointments, promotion and confirmation
·        Helping in assessing terminal benefits like pensions and gratuities.
·        Collecting data and other vital statistics relating to recruiting and training.
·        Manages staff leave and attendance registers
·        Any other duties as may be assigned from time to time.


Qualifications, Skills and Experience:
·        The ideal candidate for the Uganda National Meteorological Authority (UNMA) Human Resource Officer job must hold an honors' Bachelor degree in Human Resource OR
·        An honors Social Sciences degree plus a post graduate diploma in HRM obtained from a recognized Institution.
·        At least four years of experience in a reputable organization.
·        Conversant with the Integrated Personnel and Payroll System (IPPS)
·        Conflict resolution skills
·        Attention to detail,
·        An effective team player,
·        Interpersonal skills,
·        Written and verbal communication skills
·        Age: 25 years and above

How to Apply:
All applications must be accompanied with recent CVs detailing work experience, present position, and current remuneration, professional and educational qualifications. Applicants must also include a copy of their National Identity Card and three (3) referees (including their names, workplace and contact details).
Females are encouraged to apply and Applications should be physically delivered to the address below;

The Executive Director,
Uganda National Meteorological Authority,
Plot 22/28 Port Bell Road, Luzira.
P.O Box 7025
Kampala-Uganda

Deadline: 23rd March 2020 by 5:00pm

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline


Human Resources Manager NGO Careers - Pathfinder International

Job Title:       Human Resources Manager
Organization: Pathfinder International
Duty Station: Kampala, Uganda

About US:
Pathfinder International is driven by the conviction that all people, regardless of where they live, have the right to decide whether and when to have children, to exist free from fear and stigma, and to lead the lives they choose. Since 1957, we have partnered with local governments, communities, and health systems in developing countries to remove barriers to critical sexual and reproductive health services. Together, we expand access to contraception, promote healthy pregnancies, save women’s lives, and stop the spread of new HIV infections, wherever the need is most urgent. Our work ensures millions of women, men, and young people are able to choose their own paths forward.

Job Summary:  The Human Resources Manager advises and implements the full range of HR strategies necessary to enhance the organization's performance through its people. The position works closely with SMT and the HR team in the United States to provide support and guidance on systems and procedures in the HR function, anticipating, planning for and resolving diverse challenges within program parameters while providing leadership on HR issues.

Key Duties and Responsibilities:  
·        Develops and implements a Uganda HR strategy in consultation with relevant stakeholders
·        Advise SMT and employees on HR issues and policies; mandatory procedures, staff handbook and local laws.
·        Leads the review and development of HR policies in collaboration with the Country Director and US Human resources.
·        Provides leadership and manages HR business processes (recruitment, orientation, performance management, staff leave and medical leave, staff reward, benefits) while ensuring that HR systems are up to date and functioning.
·        Advise staff and managers on application of performance management system, refresher trainings, advise on managing poor performance and linking performance review to annual increments and, learning and development initiatives.
·        Ensures that performance management is implemented effectively with SMT and line managers.
·        Leads and advises on disciplinary procedures and grievances including conducting necessary investigations.
·        Manages annual pay and benefits review process in compliance with legal requirements and Pathfinder policies.
·        Spearheads salary and benefits surveys so that Pathfinder remains competitive in the market and is able to attract and retain a talented and diverse workforce
·        Implements best practices - legal responsibility relating to areas of Labor Law, Tax Laws, Social Insurance Law, etc.
·        Works with the Staff Wellness Program Administrator regarding the HIV workplace policy implementation.
·        Provides strategic support and guidance to COP and work with Office Managers to ensure best practices in implementation of HR business processes in the field offices.
·        Supports line managers through change management and restructuring processes.
·        Manages special HR projects initiated by country office or US Pathfinder offices as they arise.


Qualifications, Skills and Experience:
·        The applicant must hold a Degree in Business Administration or HRM and professional qualification in Human Resource Management.
·        At least eight years of experience in Human Resources
·        Knowledge of Ugandan labor laws
·        Demonstrable people management skills
·        Attention to detail and ability to prioritize
·        Well-developed interpersonal and team skills and proven ability to be flexible in demanding situations
·        Ability to build effective working relationships at all levels
·        Ability to work independently as well as be part of a team
·        Proficient in the use of computers especially Microsoft Word, Microsoft Excel, internet.

How to Apply:
All applicants should send their cover letters indicating the job title for the position they are applying for addressed to the Chief of Party and a detailed CV indicating current and expected salary, telephone contacts and three of the most recent referees; preferably supervisors to  ugandajobs@pathfinder.org

Deadline: 4th April 2020

For more of the latest jobs, please visit http://www.theugandanjobline.com  or find us on our facebook page https://www.facebook.com/UgandanJobline

Senior Associate, Human Resources Job Placement - Evidence Action


Organization: Evidence Action
Duty Station: Kampala, Uganda
Salary Range: UGX 3 – 4 million per month
Reports to: Senior Manager, HR

About US:
Evidence Action scales proven development solutions to benefit millions of people around the world. We fill the gap between knowing 'what works' and having impact at scale. We implement cost-effective interventions whose efficacy is backed by substantial rigorous evidence. We invite you to learn more about Evidence Action at www.evidenceaction.org.

Job Purpose: The position is responsible for facilitating an efficient HR function for the Uganda office through responsible and timely delivery of HR services and interventions. Reporting to the Senior Manager, HR | Africa, the incumbent will have responsibility for provision of effective and efficient HR support to all program staff and maintain compliance with all HR policies and procedures in line with Evidence Action values and philosophy.

Who We're Looking For: Evidence Action seeks a highly motivated individual with the ability to think creatively and work effectively in an entrepreneurial environment. S/he must be able to function independently and flexibly, solving problems as they arise. Evidence Action places great value on the following qualities: resourcefulness, entrepreneurialism, tenacity, analytic rigor, independence and work ethic.
·        This position is open to Ugandan Nationals
·        Salary range for this position is a gross salary of between Ugx 3 Million - Ugx 4 Million

Key Duties and Responsibilities:  
·        Ensure staff compliance to policy, HR practices, and local law.
·        Coordinate and provide HR and administrative support in on-boarding and off boarding functions
·        Maintain confidentiality and ensure that access to staff records and information is strictly to the authorized personnel.
·        Maintain staff records and personnel files and keep them up to date.
·        Keeping track of all payroll related changes and communicating as required
·        Administration of overall recruitment process - posting jobs on BambooHR, Scheduling interviews, follow up and closure of all open positions


Qualifications, Skills and Experience:
·        The applicant must hold a bachelor's degree in a relevant field with Human Resource Management experience
·        3-5 years' experience in a similar role in an international organization.
·        Proficiency in Microsoft Excel, Word, Outlook, and Internet Explorer
·        Strong communication, and people management skills
·        Effective problem-solving skills
·        Excellent interpersonal skills, must be able to interact in a mature, professional and friendly manner with local and international colleagues
·        Ability to work on multiple tasks concurrently and under pressure
·        Attention to details with highly developed organizational skills
·        Quick to learn, motivated to self-teach and capable of independently translating new knowledge into practice

How to Apply:
All qualified candidates should follow the link below to apply for this position


For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline



Human Resources and Administrative Manager Employment Opportunity - East African Medical Vitals Limited (EAMVL)

Organisation: East African Medical Vitals Limited (EAMVL)
Duty Station: Kampala, Uganda
Reports to: Managing Director

About US:
East African Medical Vitals (EAMV) is setting up a state of the art medical consumables manufacturing plant in Namanve Industrial Park, with the aim of supplying the East African and COMESA markets with affordable and good quality sundries that include medical gloves and syringes. EAMV’s target markets include Tanzania, Rwanda, DRC and South Sudan among others. The company has an offtake agreement with Uganda’s Ministry of Health to provide Government health facilities with select medical consumables through the National Medical Stores.

Job Summary:  The Human Resources and Administrative Manager will be tasked with ensuring quality services are provided to staff, employees and external partners/ stakeholders enabling them to achieve their strategic objectives and contribute to the success of East African Medical Vitals Limited

Key Duties and Responsibilities:  
·        Ensure that appropriate and relevant policies and procedures communicate the values of EAMVL and are consistently applied throughout the organization.
·        Coordinate and manage the recruitment process, ensuring EAMVL is provided with appropriate numbers of adequately qualified and competent staff
·        Manage the HR and Administration function by maintaining accurate and up to date records to enable effective reporting and decision making
·        Working with Finance ensure timely and accurate processing of payroll data to help the team provide a proactive and efficient payroll services.
·        Participate with Senior Management in the development, implementation and monitoring of EAMVL learning and development plan to ensure that it meets the needs of both EAMVL staff and results in the achievements of the overall objectives
·        Propose, implement and monitor systems and procedures that will enhance the performance and motivation of EAMV employees, communicating clearly to managers and supporting them in implementation
·        Ensure an efficiently run office facility providing a conducive/enabling physical environment for the organization’s activities to take place.
·        To lead the HR & Administration team in a manner that empowers them to deliver excellent service to the organisation so as to achieve quality results.


Qualifications, Skills and Experience:
·        The applicant must hold a Bachelor’s degree in human resource management, or management & administration, organizational psychology or equivalent.
·        PGD in HR (added advantage)
·        Four to six years of experience in a medium sized organisation
·        Strong business and HR acumen, including strong problem-solving skills, critical thinking, and self-initiative
·        Experience of acting as an HR Business Partner to internal or external customers
·        Demonstrated ability to coach others in the use of HR best practices
·        Excellent written, verbal communication, interpersonal skills; high quality document and report preparation; excellent presentation skills
·        Thorough knowledge of Employment laws of Uganda.
·        Knowledge and practical skills in facilitation and implementation of workplace learning; understanding of good practice in adult learning
·        Computer skills in MS Word, Excel, PowerPoint
·        Proven ability to successfully work as a team member and to build and maintain a positive work environment across the organisation
·        Demonstrated experience in managing logistics

How to Apply:
All candidates should send their applications to recruitment@theleadershipteam.org

Deadline: 23rd March 2020

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline
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