Entry Level Customer Care Jobs - Executive Banker - Garden City - Stanbic Bank

Job Title:       Executive Banker - Garden City (Entry Level Customer Care Jobs)

Organisation: Stanbic Bank

Duty Station:  Kampala, Uganda

About US:

Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary:  The Executive Banker - Garden City will provide a responsive, pro-active, and proficient personal relationship banking service to a portfolio of executive banking customers in order to grow market share and retain existing business.

Key Duties and Responsibilities: 

Customer Service

• Adhere to the service standards and provide excellent customer service
• Drive  retention by implementing the customer on boarding process, customer visits, relationship management, and other various interventions
• Receive and verify customer documents for account opening, facilities, account amendments and any other customer instruction according to laid down procedures
• Educate customers about the Bank's products and services
• Fully inform customers of their rights and obligations per the Consumer Protection Guidelines including but not limited to product pricing, facilities terms & conditions and transactional fees
• Receive and process loan documents and handle related queries according to agreed upon turn around times and laid down procedures
• Notify customers regarding the approval/decline of credit loan facilities, keep customers informed throughout the process and advise the customer of alternative options in case of a decline

Sales

• Adhere to the Sales High 5 standards
• Meet sales budgets and targets
• Participate fully in any sales campaigns and activations
• Explain credit loan facility options and qualifying criteria to customers; and support customers in the completion of credit application information requirements
• Cross sell banking products to customers within the portfolio
• Grow the portfolio balance sheet as per set targets
• Develop and execute a sales activity plan and client calling schedule in line with the Customer Value Proposition (activity schedules and call reports)

Risk and Control

• Adhere to the KYC policies and guidelines for both account opening and loan origination documents
• Manage credit and operational risk in account opening and loan processing as per laid down procedures
• Manage audit/risk parameters for the executive banking processes and resolve all audit/risk findings within the portfolio within agreed timelines.
• Accountable for all facilities originated in the portfolio
• Monitor and action daily referrals/validation reports within set timelines

People management

• Agree performance contracts for the Executive Banking Assistant and provide monthly performance feedback in order to maintain performance at required levels
• Coach/mentor and plan training interventions for the Executive Banking Assistant working with the Branch Sales Manager/Branch Manager

Qualifications, Skills and Experience: 

• The ideal candidate for the Stanbic Bank Executive Banker - Garden City job should  hold a Bachelor’s degree in Business Studies or a related field from a recognized university
• At least two years branch banking experience
• Exposure to customer service required
• Previous sales experience
• Good knowledge of  Executive Banking value proposition
• Sound knowledge of bank products/services for the Executive customer
• Sound knowledge of the bank's policies and procedures relating to all areas under his/her control
• Knowledge of Service standards
• Knowledge of the Core banking system
• Knowledge of the risk management and credit principles
• Good knowledge of bank policy regarding product criteria, pricing, charges and interest rates
• Understanding of financial statements
• Knowledge of competitor products and services
• Professional Qualification Required

How to Apply:

All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.

Click Here

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8 Unit Manager Job Opportunities - CIC General Insurance Uganda Limited

Job Title:        Unit Managers (8 Jobs)

Organisation: CIC General Insurance Uganda Limited

Duty Station: Kampala Uganda

Reports to:  Agency Manager

About US:

CIC General Insurance Uganda Limited is a subsidiary company of CIC Insurance Group from Nairobi, Kenya that is owned 75% by co-operatives and 25% by individual shareholders. CIC General Insurance (U) is a joint venture of CIC Kenya and the Co-operative movement in Uganda. The company is fully incorporated and licensed to transact General Insurance business. In addition to the General policies available for institutions, corporate, individual and all categories of entities, the Company serves all Co-operative Societies in Uganda along the Co-operative Model.

Job Summary: The Unit Manager will be tasked with managing and growing the Unit workforce.

Key Duties and Responsibilities:

·         Recruit, train and retain at least 15 Sales Agents, at least 10 Agents producing 2 Core Cases a week.

·          To Coordinate Individual Life Products Distribution within the Unit.

·          Carry out Market Analysis and propose product improvements and give recommendations to the Agency Manager.

·          Ensure that the Unit Sales Targets are met and surpassed.

·         Ensure that the Sales Agents are continuously and properly trained on products and procedures.

·          Ensure that the sales Agents are highly motivated.

·         Design promotional activities to increase awareness of our products.

·          Recommend to the Disciplinary Board, actions to be taken on Sales Agents and Unit Managers who contravene the IRA and CIC Code of Ethics

·         Meeting performance targets in MPI, Case Count, API and Persistence.

Qualifications, Skills and Experience:

·         The ideal candidate should hold a Diploma or Bachelor’s degree in any business related field.

·         Certificate of Proficiency in Insurance.

·          IRA Agent License

·         Should have at least 2 years’ experience in Supervisory Capacity within the Insurance Industry.

·          Good communication, negotiation, Computer, supervision and training Skills.

How to Apply:

If you have the aforementioned qualifications and you are ready to execute the above mandate, kindly send your resume and filled CIC Job Application Form, download here to the address below indicating on the subject of your email the job title.

For example: Ref: Application for Unit Manager to:

THE NATIONAL SALES MANAGER,
CIC AFRICA LIFE ASSURANCE (U) LTD

Strictly through email: recruitment@ug.cicinsurancegroup.com

Deadline: 10^th June 2019 by 5:00PM

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UN Executive Assistant Job Careers - United Nations Children’s Fund (UNICEF)

Job Title:        Executive Assistant

Organization: United Nations Children’s Fund (UNICEF)

Duty Station: Kampala, Uganda

Reports to: Head of Office

Grade: G5

About US:

The United Nations Children’s Fund (UNICEF) is mandated by the UN general assembly to advocate for the protection of children’s rights, to help meet their basic needs and expand their opportunities to reach their full potential. Together with our partners, we work in 190 countries and territories to translate that commitment into practical action, focusing special effort on reaching the most vulnerable and excluded children, to the benefit of all children, everywhere.

Job Summary:  The Executive Assistant is accountable for procedural communications, operations and administrative support services, as well as specialized administrative functions, to enhance the smooth running of the supervisor’s day-to day activities, as well as his/her section. Executive Assistant also represent the supervisor in initiating, following up on and resolving issues pertaining to administrative requests.

Key Duties and Responsibilities: 

• Ensure effective management and processing of information and correspondence (Incoming and outgoing) in the Representative’s Office, through collection and analysis of data/documents, and accurate reporting; maintains a constant and fluid communication flow on the events, agendas, follow-up and action points, with Regional Office, SNT, Chiefs of sections; decide on most appropriate systems to ensure the easy and prompt retrieval and accessibility of Representative's Office key documentation and its dissemination as required.
• Supervise the effective and efficient management of the administrative, logistical, protocol and support functions of the Office of the Representative, establishing, monitoring and evaluating work-processes, identifying bottlenecks and areas for improvement, recommending solutions and changes required for long-term improvements.
• Support the preparation of UCO representational, inter-agency, internal programme and management meetings and of other key events, coordinating and monitoring follow-up on agenda and objectives, as well as follow-up on agreed action points.
• Prepare status reports and consolidates key briefing materials and presentations for the Representative's Office for internal and external meetings and missions, the requests from the Regional Director as and when required and based on inputs from various sections; analyze monthly programme and management reports and identify areas of concern for the attention of the Representative.
• Contribute to the organization of CMT meetings and of the other high-level meetings, ensuring quality technical and logistical preparation and execution of these meetings. Provide secretariat support to CMT meetings, and other key meetings convened by the Representative, as part of the core coordination team preparing these meetings

Qualifications, Skills and Experience:

• The ideal candidate for the United Nations UNICEF Executive Assistant job opportunity should have completed secondary education, preferably supplemented by technical or university courses related to the field of work.
• At least five years of relevant administrative or clerical work experience is required.
• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
• Training and experience using MS Word, Excel, PowerPoint and other UNICEF software such as SharePoint; knowledge of integrated management information systems required.
• Thorough knowledge of UNICEF’s organizational structure, administrative policies and procedures.
• Organizational, planning and prioritizing skills and abilities.
• Ability to deal patiently and tactfully with visitors.
• High sense of confidentiality, initiative and good judgment.
• Ability to work effectively with people of different national and cultural background.
• Ability to work in a team environment to achieve common goals and to provide guidance to more junior support staff.
• UNICEF’s Core Values: Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.
• Competencies: Analyzing, Learning and Researching, Planning and organizing, Following Instructions and Procedures.

NB: The United Nations does not charge a fee at any stage of the recruitment process (Application, interview meeting, processing, or training). The United Nations does not concern itself with information on applicants’ bank accounts.

How to Apply:

All suitably qualified and interested candidates desiring to serve the United Nations in the aforementioned capacity should express their interest by visiting the UN recruitment website and clicking Apply Now.

Click Here

Deadline: 12^th June 2019

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40 No Experience Banking Officer Job Opportunities - Bank of Uganda (BoU)

Job Title:    Banking Officer (40 No Experience Job Opportunities)

Organization: Bank of Uganda (BoU)

Duty Station: Kampala, Uganda

About US:

The Bank of Uganda (BoU) is the Central Bank of the Republic of Uganda. It was opened on the 15th August 1966. It is 100% owned by the Government of Uganda but it is not a government Department.  Bank of Uganda conducts all its activities in close association with the Ministry of Finance, Planning and Economic Development (MoFPED). Bank of Uganda is responsible for monetary policy and maintaining price stability.

Job Summary:  The Banking Officers will join the Central Bank in various departments.

Qualifications, Skills and Experience: 

• The applicants for the Bank of Uganda Banking Officer jobs should hold First Class or Upper Second Class degrees from recognized Universities in the fields of Finance, Accounting, Economics, Commerce, Business Administration, Statistics, Information Technology, Computer Science, Library & Information Science, Human Resource, Statistics, Procurement, Public Relations and other related disciplines.
• Candidates should be willing to be deployed in any of the departments of the Bank.
• Age: Below 30 years

How to Apply:

All suitably qualified candidates should send scanned copies of certified academic credentials, transcripts and professional training certificates. The maximum size of attachments in the online application is 500Kb. Multiple documents of sizes smaller than 500Kb can be attached.  All applications should be forwarded electronically using the iRecruitment application at the link below.

Click Here

The following MUST be attached to the application: a) A detailed Curriculum Vitae. Candidates MUST use the standard BoU Curriculum Vitae. Download Here. The Curriculum vitae should contain names of 3(three) referees and their contacts.

Deadline: 3^rd July 2019 by 5:00pm

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5 Branch Manager Job Vacancies - Pride Microfinance Limited (MDI)

Job Title:   Branch Manager (5 Job Vacancies)

Organization: Pride Microfinance Limited (MDI) (Pride)

Duty Station: Kampala, Uganda

Reports to: Regional Manager 

About US:

Pride Microfinance Limited (MDI) (Pride) is the leading Microfinance Deposit Taking Institution in Uganda with 34 networked branches and eight contact offices countrywide, an equal opportunity employer, regulated by Bank of Uganda under the MDI Act, 2003.     

Job Summary:  The Branch Manager will mainly drive  growth  of  the  business  and  profitability  of  the  branch  by  developing  and  implementing  strategies  and  plans  and  offering  excellent  customer  services  while  maintaining  a  high  level  of  compliance.

Key Duties and Responsibilities: 

• Develop  and  implement  strategies  for  the  business  growth  of  the  branch.
• Lead  the  marketing  at  the  branch  level  for  achieving  the  set  business  targets.
• Take  a  lead  role  in  the  recruitment,  formation  and  retention  of  clients  into  the  Group  Loans  and  into  the  Individual  Loan  Scheme.
• The incumbent will ensure  compliance  to  Pride’s  policies  and  procedures,  BOU  guidelines  and  other  applicable  laws  and  regulations.
• Ensure  all  Voluntary  Saving  Product  (VSP),  Group  Loan  and  Individual  Loan  Scheme  accounts  and  records  are  maintained  in  accordance  with  the  accounting  and  Credit  Policies  and  are  in  safe  custody.
• Prepare and  submit  periodic  reports  on  activities  in  the  branch.
• Manage  and  coordinate  all  administrative  and  staff  activities  at  the  branch,  manage  the  leave  schedule  for  all  staff.
• Monitor  the  security  of  the  branch  to  ensure  security  measures  are  enforced  at  all  times.

Key Performance Indicators

• Business  Growth
• Profitability
• Improved  asset  quality
• Growth  in  client  base
• Improved  compliance  levels 

Qualifications, Skills and Experience: 

• The ideal candidate for the Pride Branch Manager job placement should preferably hold a Bachelor’s degree in  Commerce,  Economics,  Microfinance,  Development  Economics  and  Development  studies,  Business  Studies,  Accounting  and  Finance,  Marketing,  Financial  Services,  Business  Computing,  Business  Statistics,  Entrepreneurship  &  Small  Business  Management,  Social  Sciences,  SWASA,  Education  or  in  any  other  relevant  /  related  field. 
• 2  Principal  passes  at  A’ Level  +
• Credits  and  Pass  in  Maths  and  English  at  O’ level
• A minimum of four years  of working  experience  in  a  similar  position  for  external  applicants.
• Three years of work experience  as  Operations  Supervisor,  Compliance  Officer  or  Credit  Supervisor.
• At  least  4  years  working  as  a  Credit  Officer
• Should  be  willing  to  work  in  any  part  of  the  country.
• Should  be  energetic  with  high  degree  of  innovativeness,  creativity  and  ambition.   
• Should  have  a  high  degree  of  integrity,  excellent  interpersonal,  communication  and  presentation  skills. 
• Must  be  able  to  meet  set  targets. 
• He/she  should  not  be  more  than  35  years  of  age.
• Business  Acumen  skills
• Good problem  solving  and  decision  making  skills.
• Excellent communication  and  reporting  skills.
• Good planning  and  administration  skills
• Analytical skills
• Team work  and  interpersonal  skills.
• Confidentiality,  Confident,  Self  esteem,  Disciplined, Integrity, Eloquent, Resilient.

How to Apply:

All suitably qualified and interested candidates are encouraged to apply online by following the procedure;

• Click Here
• Create an Account
• Fill in your personal information and upload your Curriculum Vitae (CV), including all your scanned academic credentials, 3 letters of recommendation from each of the referees and a passport photo.
• Submit online i.e. no hardcopy deliveries will be accepted

Deadline: 1^st June 2019

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