Entry Level UN Call Centre Jobs - Business Support Assistant (Help Line Operator) - United Nations World Food Programme (WFP)

Job Title:               Business Support Assistant (Help Line Operator) Organization:  United Nations World Food Programme (WFP) Duty...

Showing posts with label Education Jobs in Uganda. Show all posts
Showing posts with label Education Jobs in Uganda. Show all posts

Entry Level UN Call Centre Jobs - Business Support Assistant (Help Line Operator) - United Nations World Food Programme (WFP)


Job Title:              Business Support Assistant (Help Line Operator)
Organization: United Nations World Food Programme (WFP)
Duty Station:  Kampala, Uganda
Grade: SC4

About US:
The UN World Food Programme (WFP) is the United Nations frontline agency against world hunger. It is the largest and longest serving humanitarian agency in Uganda. Currently WFP focuses on three priority areas: Saving lives in Emergencies; Building Resilience through Predictable Safety Nets; Improving Nutrition & Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets. WFP has operations in various parts of the Country.

Job Summary: The Business Support Assistant (Help Line Operator) will support the WFP helpline calls.

The WFP helpline receives calls from all locations of WFP Operations. The biggest number of calls received is from the refugees in south west who commonly speak Kiswahili, Somali, English, Kirundi, Kinyabwisha, French and thus, of recent the helpline has been receiving an increase number of callers speaking Kinyabwisha/French, therefore, there’s a language capability requirement for Kinyabwisha/French which are widely spoken by the refugees from South West. The BFM team should be able to communicate clearly in local dialects and support the field offices in the community engagement utilizing local languages to ensure comprehension.

Key Duties and Responsibilities:
·        Gather information using the Helpline from persons of concern spread across the country. 
·        Respond to complaints and queries raised and escalate them where appropriate to management, to provide timely and accurate feedback to the persons of concern.
·        Provide regular feedback to the Programme and Policy Assistant (Helpline) and flag high issues of concern from the persons of concern.
·        Prepare accurate, timely monthly reports, and any other reports as required.
·        Manage and respond to incoming calls as well as maintain the feedback Sugar CRM database.
·        Analyse categorize and consolidate information about calls received and issues raised Interact with relevant units within WFP, partners and government to follow up on complaints.
·        Provide regular updates on complaints and feedback from beneficiaries and share with the WFP Uganda field offices, focal persons, implementing partners, and management
·        Share findings and recommendations with the Programme Units.
·        Take responsibility for the maintenance of set standard systems and files, to ensure information is accurate and readily available for the function.
·        Work with a variety of individuals, taking on feedback where appropriate to assist in business support delivery for staff


Qualifications, Skills and Experience:
·        The ideal candidate for the United Nations UN World Food Programme (WFP) Business Support Assistant (Help Line Operator) job placement should hold a University degree or a Diploma with commensurate experience in any of the following fields: Education, Development Studies, Business Studies, or Statistics, communication or related fields;
·        At least one (1) year of relevant experience in managing engagement with refugees or other beneficiaries of humanitarian assistance;
·        At least one (1) year experience working as a phone operator in a call center;
·        At least one (1) year of experience of managing an organisation's engagement with its customers or clients, including receiving customer feedback;
·        Fluency in any of the following languages: French, Kiswahiri, Kirundi, Somali or Kinyarwanda;
·        Fluency in Kinyabwisha language is a MUST.

NB: Female applicants and qualified applicants from Uganda with Ugandan Nationality are especially encouraged to apply.

How to Apply:
All candidates who desire to join the United Nations World Food Programme are encouraged to submit their applications online at the link below.


Deadline: 12th December 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

4 Fresher Data Clerk US NGO Jobs - Food for the Hungry (FH)


Organization: Food for the Hungry (FH)
Duty Station:  Uganda

About US:
Food for the Hungry (FH/U) is a Christian international relief and development organization that has been working in Uganda since 1989. FH is currently operating programs in 26 countries including Canada, Switzerland, Sweden, United States of America and Japan. FH's primary goal is to respond to human suffering and graduate communities from extreme poverty. In Uganda, FH is operational in the communities ofAdjumani, Kitgum, Lamwo, Kole, Kween, Mbale, Namutumba and Amudat Districts implementing programs in four main sectors of Education; Food Security and Livelihoods; Health/Nutrition and Disaster Risk Reduction; with the Head office located in Kampala.

Job Summary: The Data Clerks will be capturing information into all register at the health facilities and in the computer databases for effective record keeping. Daily responsibilities include: Organizing files, collecting data from client to the to be entered into the computer.

Key Duties and Responsibilities:
·        Enter data and update all registers in ensuring that they are completely fill with all indicators; INR, MCHN, TSFP, HMIS 105 and other primary data collection tools.
·        Maintains data entry requirements by following project's data management techniques and procedures.
·        Verifies data by reviewing, correcting, deleting, or re-entering data; combining data from multiple sources when needed; purging files to eliminate duplication of data.
·        Enters new and updated information in a timely manner, in alignment with the schedule determined by the facility team leader and Monitoring, Evaluation, Accountability and Learning officer.
·        Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
·        Processes and validates source documents by reviewing data for completeness and accuracy; resolving inconsistencies by using standard procedures or returning incomplete documents to the facility team leader and Monitoring Evaluation Accountability and Learning Officer for resolution.
·        Work with facility team leader draw a plan and Inform families about planned nutrition activities.
·        Work with other Community Nutrition Workers to plan and conduct monthly growth monitoring activities.
·        Make home visits to follow up sick and malnourished children for proper documentation and also collect data for example records on sick and malnourished children identified in growth monitoring and mother.


Qualifications, Skills and Experience:
·        The applicant must hold a Bachelor's degree/Diploma in: Statistics, Biostatistics, Quantitative Economics, Education, Social work, Health, Nutrition, or any other approved field of study from a recognized university. Training in Monitoring and Evaluation, records management is an added advantage.
·        A minimum of two (2) years' practical field experience working with complex data entries, Participation in surveys and project evaluation activities.
·        Proficiency in spoken and written English is essential.
·        Knowledge of the local language (Acholi/Luo) is a MUST.
·        Track record in conducting qualitative and quantitative data collection
·        Experience in household based baseline survey or research exercises,
·        Excellent and demonstrated understanding of ethical issues in research, including gender issues
·        Strong quantitative data entry and analysis skills and experience in using statistical analysis software
·        Good computer skills with knowledge in using Tablets and proven documentation skills.
·        Excellent written and oral communication skills, both verbal and non-verbal, ability to interpret sponsor written documents

How to Apply:
All suitably qualified candidates are encouraged to apply by submitting only electronic copies of not more than 2MB of an application letter, a detailed CV, contact telephone numbers, copies of relevant testimonials/certificates, names/contact details of three referees, addressed to:
The Human Resources Manager, Food for the Hungry Uganda

Email to: recruitment-fhuganda@fh.org 

Deadline:   10th December 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

16 Fresher Child Protection Assistant Jobs - American Refugee Committee (ARC) International – Alight


Organisation: American Refugee Committee (ARC) International – Alight
Duty Station: Uganda
Reports to: Child Protection Officer

About ARC:
The American Refugee Committee (ARC) International is an International nonprofit, nonsectarian organization that provides humanitarian assistance and training to millions of beneficiaries around the world. The ARC seeks to promote peaceful and safe communities where men and women have equal rights and communities can access locally owned, high-quality services.

We are on a journey of becoming Alight, a new platform of amazing people and an organization providing lifesaving services and creating breakthrough solutions for and with the displaced. For the past 40 years, we've called ourselves American Refugee Committee, an organization known for providing quality care to millions of Refugees worldwide. But the truth is, we serve many different people - to include Refugees, Trafficked people, Displaced people, and Marginalized and Host communities too. Through all the years and conversations, we've had with the people we serve, we've heard the same thing time and time again - Refugee is not a label we want. We're listening. And now, we're taking off the nametag American Refugee Committee and becoming Alight.

Job Summary:  The Child Protection Assistant will be responsible for monitoring the welfare of UAMs/SC and other children at risk by carrying out home visits and following up and document cases with different stake holders and providing psychosocial support to UAMS/SC and other children at risk.


Qualifications, Skills and Experience:
·        The applicant must hold a Bachelor’s degree in Social work, Social Sciences, Community Psychology, Adult and Community Education and Development studies.
·        Two years of experience in working on Child Protection issues with an INGO.
·        Fluency in Swahili and ability to ride a motorcycle with a valid license (Class A) is an added advantage.

How to Apply:
All suitably qualified and interested candidates should send a submit one-page Cover letter, an updated CV (max. 3 pages) and Names, Titles and Contacts of three professional referees, to include your current or recent employer/supervisor - via email (ONLY) to UGjobs@arcrelief.org with the POSITION applied for clearly indicated in the subject line.

NB: However due to urgency to fill these positions, applications will be reviewed and interviews conducted on a rolling basis. Only shortlisted candidates will be contacted. Job Offers will be issued to the selected candidates upon conformation of funding.

Deadline: 17th December 2019 by 17:00hrs.

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline


Music Teacher (Cambridge Curriculum) - Kabojja International School


Job Title:              Music Teacher
Organization: Kabojja International School
Duty Station:  Kabojja International School, Kampala, Uganda

About US:
Kabojja International School is a private co-educational school offering a British curriculum IGCSE (International General Certificate of Secondary Education) and GCE (General Certificate of Education). It is both a Day and Boarding School.

It draws students from East Africa and other neighboring countries in the great lakes Region. It also draws learners from the great Diaspora. The learners enjoy a quiet environment, an international reputation, and excellent studying facilities with professionalism in all programmes. The resident learners are guaranteed accommodation in a homely environment with all home amenities.

Job Summary: The Music Teacher will guide student with song or instrumental music and promote music recognition

Key Duties and Responsibilities:
·        Get acquainted with the students with a variety of tools and give them a brief overview of its cultural significance
·        Teach students to find out the different instruments as they look
·        Familiarize yourself with the basic concepts of music such as notes, pace, symphony, compositions, chords, scales, rhythm, etc.
·        Instruct students to play different songs and jingle pianos, guitars, violins and other instruments.
·        Teach students how to coordinate songs with other musical instruments
·        Meet students with different music genres like jazz, classical, techno, pop, folk, etc.
·        Prepare students to take part in contests by directing students to musical works
·        Determine when the student will play the instrument that is turned off or not and help improve it.
·        Teach students for music courses, including voices, tones, pace and rhythm skills.
·        Train, try and guide students to school and community music programs.
·        Carry out classes in accordance with the rules and regulations of the Education Board.
·        Develop and maintain an effective music education program for students.
·        Daily classes for scheduling to control and reheat over a specified period of time.
·        Understand the potential and skills of each student, and guide individual students according to their skills.
·        Evaluate the performance of students and provide feedback and help to improve their musical skills.
·        Retain lesson plans and study materials for students.
·        Recommend musical instrument maintenance and repair as needed.
·        Maintain student behavioral standards to ensure a productive and disciplined environment during group experiments, practices and performances.
·        Collaborate with school management to organize musical programs for civic tasks and school performances.
·        Keep track of students in and outside classrooms.
·        Maintain a safe and positive learning environment for students.
·        Participate in curriculum development programs, student activities and lecturers’ committees.
·        Participate in workshops, training and professional development programs to maintain professional qualifications.
·        Keep track of student grading and attendance.
·        Evaluate student development and ensure that students complete their daily tasks.


Qualifications, Skills and Experience:
·        A minimum of Degree in Music
·        At least 3 years’ experience in the same field with International School
·        Knowledge in Cambridge Curriculum is Desirable
·        Skills: Comprehensive musical knowledge, Enthusiasm, Patience, Good communication skills, Good, Teaching Skills, Good organizational skills, Flexibility, Motivate skills.

How to Apply:
All candidates should send their applications to humancapital@kabojjainternational.com  

Deadline: 12th December 2019.

NB: Only shortlisted candidates will be contacted.

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




5 No Experience Administrative Officer Job Opportunities - Seeta Schools


Organization: Seeta Schools
Duty Station:  Kampala, Uganda

About US:
Seeta High School opened its gates to the world in 2000. In its eighteen years of existence, it has made its mark in the education history of the country as a Towering Academic Giant. It is located in Mukono district. It is a mixed Boarding Secondary School with Ordinary and Advanced Levels of education. It has three campuses; Main Campus in Seeta before Kigunga trading center, Mbalala campus on Kampala – Jinja Highway (5 Km after Mukono town) and Green Campus 3kms along Kayunga – Bugerere road.

All our campuses have uniform policy and guidelines as we aim to pass out a uniform product. The school boasts of a serene environment, state of the art facilities conducive for learning and is very accessible. We offer quality education and talent development for all our learners.



Qualifications, Skills and Experience:
  • The ideal candidate must have a BA/ BSc in Respective Field 
  • Candidates with Higher qualifications, and or adequate experience will be preferred

How to Apply:
All interested and qualified  candidates may send their resume and support documents with a photograph to recruitment@seetaschools.ac.ug  and also bring hard copy documents to Seeta High School (Main Campus).

Deadline:  30th December 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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