Several Entry Level Customer Care Agent Job Placements - Sokowatch

Job Title:    Customer Care Agent Organization:   Sokowatch Duty Station:   Kampala, Uganda About US: Sokowatch is transforming ...

Showing posts with label Communications Jobs in Uganda. Show all posts
Showing posts with label Communications Jobs in Uganda. Show all posts

Several Entry Level Customer Care Agent Job Placements - Sokowatch

Job Title:   Customer Care Agent
Organization:  Sokowatch
Duty Station:  Kampala, Uganda

About US:
Sokowatch is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services that were previously unavailable. Sokowatch aims to provide everything a retailer needs, no wholesalers or banks necessary.

Thousands of retailers across Kenya, Tanzania, and Rwanda use Sokowatch's mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.

Job Summary: The Customer Care Agent will be responsible for providing personalized customer service by responding to the needs of customers, driving product volumes and profit growth in the key retail chains as well as manage customer relationships, documenting and reporting on customer feedback in order to improve the customer experience.

Key Duties and Responsibilities:  
·        Drive revenue and customer retention through customer relationship management
·        Assist the delivery agents in customer order generation, as well as customer experience management.
·        Help our customers navigate both our product portfolio and services
·        Follow up on leads and prospects to close on the sale
·        Drive customer satisfaction, through effectively solving customer complaints
·        Responding promptly to customer inquiries through various channels.
·        Maintaining a positive, empathetic and professional attitude toward customers at all times

Qualifications, Skills and Experience:
·        The applicant must hold a Diploma in customer service, communications, marketing or a related field
·        Two to three years of experience in handling customers
·        Comfortable moving into the field as need arises
·        Sales skills ie able to pitch a sale up-selling and cross-selling
·        Great Communication skills
·        Ability to build relationships
·        Customer-centric individual
·        Proven track record in a call center
·        Excellent negotiation skills
·        Good organizational and time management skills
·        Attention to detail
·        Ability to develop in-depth knowledge about products and markets.
·        Ability to work under minimal supervision
·        Good business sense and professional manner.
·        Ready to start work as soon as possible
·        Ability to speak and understand Luganda

How to Apply:
All suitably qualified candidates should apply online at the link below.

For more of the latest jobs, please visit  or find us on our facebook page

GIZ Careers - Field Expert on Awareness Raising and Communication and on Land Tenure and Management

Organization:  GIZ
Project Name: GIZ-RELAPU
Funding Source: European Union (EU)
Duty Station:  Mityana, Uganda
Ref. No: GIZ – RELAPU/FEARC/052027
Reports to: Team leader of Responsible Land Policy Uganda (RELAPU)

About US:
GIZ-RELAPU is a bilateral project of the Republic of Uganda and the Federal Republic of Germany funded by the German Ministry of Economic Cooperation and Development (BMZ). RELAPU aims “to improve access to land as a key precondition for poverty and hunger reduction in rural areas for certain population groups, especially for women and marginalized groups, in Central and Eastern Uganda”. GIZ-RELAPU received co-funding by the European Union for the implementation of a project component on Improvement of Land Governance in Uganda on private Mailo (ILGU) in the districts of Mubende, Kassanda and Mityana in Central Uganda and a second co-funding by the European Union for Promoting Responsible Governance of Investments in Land (RGIL). 

Key Responsibilities: The Field Expert on Awareness Raising and Communication and on Land Tenure and Management is responsible for:
·        The conceptual review and implementation of the Continuous Awareness Raising and Information Dissemination (CARID) strategy.
·        Coordination of alternative land dispute resolution among partners and community members on mailo tenure.
·        Implementation of the visibility plan of the project.
·        The close collaboration with the MLHUD, District and local government Authorities, Land-related NGOs/CBOs, and other Development Partners and the support to coherent approaches.
·        Ensuring regular reporting on project progress on output indicators, innovations and results or outcomes.
·        Mainstreaming gender sensitive approaches.

Key Tasks: The Field Expert on Awareness Raising and Communication and on Land Tenure and Management performs the following tasks:
·        Facilitate and organize the communication, awareness raising and alternative dispute resolution (ADR) efforts of the project
·        Close liaison with local government and non-government partners in Mubende, Kassanda and Mityana districts as well as the Ministry of Lands, Housing and Urban Development on reviewing and implementing a comprehensive communication, awareness raising and alternative dispute resolution strategy.
·        Technical advice to partner organisations from civil society organizations, traditional authorities, private investors and state and local administrations representatives on communication, awareness raising and ADR on land management and land rights issues.
·        Identification of training needs and collaboration with Field Expert on Capacity Development on the development of training courses and capacity building.
·        Negotiation, management and supervision of implementation of tenders with partner organisations for awareness raising, communication and ADR activities.
·        Active participation in and organisation of multi-stakeholder dialogues and other platforms on land management and VGGT application in the region.
·        Enhance collaboration with other partners and projects working on lands issues.
·        Ensure particular focus is given to rights of women and marginalized groups.
·        Initiate and oversee the implementation of Certificates of Occupancy efforts by the project
·        Initiate and coordinate partnerships for the issuance of certificates of occupancy.
·        Identify sub-counties for the issuance of certificates of occupancy in close consultation with local authorities and the Ministry of Lands, Housing and Urban Development.
·        Undertake capacity needs assessment for the issuance of certificates of occupancy in liaison with the field expert on capacity development
·        Monitor progress of activities, outputs and outcomes of the issuance of certificates of occupancy.
·        Implementation of responsible land policy
·        Organization of multi-stakeholder dialogues between civil society organizations, traditional authorities, private investors and representatives of the state and local administrations on good land governance following the “Voluntary Guidelines on the Governance of Tenure” (VGGT).
Other duties/additional tasks
·        Support to conflict management and conflict resolution processes on conflicts arising in the course of land inventory procedures.
·        Other duties and tasks at the request of project team leader.

Qualifications, Skills and Experience:
·        The applicant must hold a University degree in public relations and communication, land management or relevant field with proven knowledge in communication and land management in Uganda
·        Minimum 5 years’ professional experience in the preparation and implementation of communication, awareness raising and implementing ADR strategies.
·        Experience in the context of securing land rights in rural Uganda is an advantage
·        Work experience in Mityana, Kassanda and Mubende or adjacent regions would be an asset.
·        Very good knowledge of English and Luganda languages.
Other knowledge, additional competences
·        Good working knowledge of ITC technologies and related software (Photoshop, GIS, design software, etc.) and computer applications (e.g. MS Office).
·        Strong understanding of cultural, socio-cultural context in Central Uganda region.
·        Experience on gender mainstreaming and results-based monitoring desired.
·        Strong interpersonal and intercultural skills.
·        Active, flexible, ethical and dynamic team player and excellent networker
·        Very Good writing and communication skills.
·        Experience in workshop organisation or events management.

How to Apply:
All interested and qualified persons are strongly encouraged to apply online, Click Here
or by email: Application and CV should be in one document and a maximum of 4 pages only. Please include name and contact of three references in the CVs. No other attachments are required at this stage. Please quote the position

We encourage women, people with disabilities and minority groups to apply for this position. GIZ is committed to equal opportunities and diversity of perspective at the working place.

Disclaimer: GIZ DOES NOT charge any kind of FEE(s) at whichever stage of the recruitment process. This recruitment is ONLY through Future Options Consulting Ltd.

Deadline: 31st May 2020 by 5:00pm

For more of the latest jobs, please visit or find us on our facebook page

Community Lead / Public Relations Job Careers - Mawejje Creations

Organisation: Mawejje Creations
Duty Station:  Kampala, Uganda

About US:
Mawejje Creations was born 2014 and come into existence in 2018 with the aim of developing affordable banana fiber products to reduce banana waste, enabling banana growers earn extra income to sustain themselves while creating jobs opportunities for youth and women in rural communities of Uganda through banana fiber production, incubation programs, hands-on skills training. We envision to be the leading company in Uganda and Africa improving the economic & social status of banana growers through recycling banana waste into products of value. At Mawejje Creations we believe in a team where everyone achieves more and no one is above the other.

Qualifications, Skills and Experience:
 The applicant should hold relevant qualifications, skills and experience

How to Apply:
All candidates should send their updated CVs and cover letters only to or

Deadline: 5th June 2020 by 5:00pm

For more of the latest jobs, please visit or find us on our facebook page

Communications Manager USAID Project Job Careers - Chemonics International

Organisation: Chemonics International
Duty Station: Uganda

About US:
Chemonics International, Inc. is a private international development firm based in Washington, D.C.  It was established in 1975 by Thurston F. Teele as a subsidiary of Erly Industries

About the Project:
Chemonics International, a U.S. based international development consulting firm, is recruiting for various technical and program management positions for the anticipated USAID Uganda Strategic Investment for Inclusive Development (SIID) Project. This $10-19 million project, up to five years, will facilitate domestic and international commercial investment that are aligned with USAID’s development priorities across sectors including agriculture and food security, energy, environment and biodiversity, health, and education. By unlocking commercially driven investment capital, this activity aims to contribute to the country’s journey to self-reliance, enhanced economic growth, improved health outcomes, quality employment and livelihoods, and better educational opportunities. We are looking for individuals who have a passion for making a difference in the lives of people around the world.

Qualifications, Skills and Experience:
·       The ideal applicant must hold a degree in an area of expertise relevant to the position
·       At least  five years of relevant experience, experience on large, complex, donor-funded projects preferred
·       Demonstrated experience in supervisory positions
·       Experience with USAID programming, regulations and reporting requirements
·       Experience working in East Africa, particularly in Uganda
·       Proven ability to work collaboratively with government officials, international donors, local partners, and private sector stakeholders
·       Excellent written and oral communications skills
·       Fluency in written and spoken English required

How to Apply:
Please complete the application and submit CV, cover letter, and contact information through this form 

No telephone inquiries, please. Candidates will be reviewed on a rolling basis. Finalists will be contacted. Chemonics is an equal opportunity/Affirmative Action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.

Deadline: 12th June 2020

For more of the latest jobs, please visit  or find us on our facebook page

Regional Engagement Officer – USAID Grant NGO Jobs - World Vision International

Organisation: World Vision International
Duty Station: Kampala – National Office, Uganda
Report to: Technical Advisor Technical Assistance/Capacity Building

About US:
World Vision Uganda is a Christian relief, development and advocacy non-government organization dedicated to working with children, families and communities to overcome poverty and injustice. We currently work in over 82 districts in Uganda implementing projects in health & nutrition, water, sanitation & hygiene (WASH), livelihoods & community resilience, education and child protection. World Vision (WV) is committed to the protection of children and adult beneficiaries from exploitation and abuse and will not employ people whose background is not suitable for working with the beneficiaries above. All employment is conditioned upon the successful completion of all applicable background checks, including criminal record checks where possible.

Job Summary:  The Regional Engagement Officer will be responsible for the program implementation. He/She Will oversee all the activities of the projects in all the regions, linking the project to the other stakeholders like Government and health facilities, managing relationships with the other implementing partners, making sure adherence to world vision policies and guidelines is strictly followed and compliance to USAID and donor regulations. Will be responsible for reporting and accountability for all project funds.

Key Duties and Responsibilities: 
Project planning and implementation
·       Engaging the communities in the various regions and implementing all the social and behavior change activities.
·       Responsible for working together with the District Officials to mobilize, sensitize and train communities on social and behavior change and reporting on the transformation indicators in their regions.
·       Oversees the implementation of all social and behavior change activities for the project in the regions.
·       Support development of SBCC strategies, materials, media, and implementation plans.
·       Provide quality assurance and support to on-the-ground implementers
·       Coordinate the review and adaptation of existing SBC capacity strengthening and tools for the project and local implementing partners as appropriate.
·       In conjunction with the Grants Management Unit, Support Office, and the Prime, to prepare annual work plans and provide day to day support to the implementing team.
·       Work with DHO, and DHEs to ensure their SBC plans are aligned to the MOH Health communications strategy
·       Regularly meet with SBCA project team, Prime and IPs (as may be required) and other partners to discuss issues, track progress, provide guidance and support and ensure consistent quality work performed; conducting performance plan and Reviews; communication, implementing and assuring adherence to USAID and World Vision policies, guidelines and values.
·       Develop and maintain good working relationships with all key Stakeholders – Prime, IPs, Regional and District leadership, DHO, CSOs, Donor and Beneficiary Institutions to ensure their full support for the implementation of SBCA activities.
·       With support of Grants Finance team and Grants Management Unit, function as the primary contact person for the project reporting matters, both narrative and financial related to the SBC Activity
Budget Management
·       Ensure project budget and finances and resources are managed within WV and donor guidelines
·       In conjunction with grants Finance Manager, develop, disseminate and enforce good budget management/control ensuring project expenditure is in line with approved budget, and timely.
·       Collaborate closely with Grants Finance to ensure timely and accurate financial reporting through complying with SOPs, joint FFR reviews and prompt feedback
·       Support, and ensure active participation and supply of accurate and timely information during internal and external audits
·       Develop, monitor and review project risks regularly ensuing timely reporting to management and addressing of any risks that may affect project performance
·       Work with the Grant/Finance Manager to develop and administer SBCA contracting guidelines ensuring 100% compliance
Monitoring, Evaluation, Learning and Reporting
·       Work closely with SBC Activity partners, and WVU Evidence and Learning team to determine, develop operational and M&E plans, assessments and , evaluations as required
·       Work with other SBCA team members, project partners, and Grants Management Unit facilitate effective monitoring, documentation and reporting in compliance with agreed donor and WV standards
·       Ensure timely submission of high quality monthly, quarterly, and annual reports
·       Effectively document all information related to project success, innovations and promising practices and disseminate through appropriate mechanisms such as “Learning Agenda” or other mechanisms.
·       Support monitoring of implementation of established guidelines and policies for critical milestones in the life cycle of all projects during surveys, reviews, evaluations and reports.
·       Ensure timely notification to management, donors and SOs of any significant changes project.
·       Participate in joint planning, and regular field monitoring visits to project areas, IPs and other project partners to ensure timely and quality implementation of the project in compliance with the donor standards.
·       Perform any other duties as requested.

Qualifications, Skills and Experience:
·       The ideal applicant must hold at least Bachelor's degree in Communications, Marketing, Social or Behavioral Sciences, Public Relations, Public Health, or related fields;
·       At least 5 years' experience in working with communication programs including implementation of SBCC strategies.
·       Experience working in health system strengthening, Behavioral change communication, and any other health related disciplines will be particularly important consideration.
·       Understanding of behavior change communication theories.
·       Experience and skills in using online and social media platforms for communication and promotional activities
·       Knowledge and ability to plan and conduct participatory training activities
·       Knowledge in USAID's administrative, management and reporting procedures and systems.
·       Ability to work with tight deadlines for information needs
·       Ability to maintain donor relations through timely and appropriate communications.
·       Requires excellent organizational and time management skills.
·       Requires excellent communication and writing skills in English.
·       Proficiency in Computer especially in Microsoft Office Suite and other programs relevant.
·       Must be a committed Christian able to stand above denominational diversities.
·       May occasionally require working beyond normal working hours.

How to Apply:
All suitably qualified candidates are encouraged to submit your application and complete Curriculum Vitae. Apply online by visiting World Vision International’s e-recruitment jobs portal at the web link below.

Deadline: 20th May 2020

For more of the latest jobs, please visit  or find us on our facebook page

Related Posts Plugin for WordPress, Blogger...