30 Client Service Officer Job Opportunities - SolarNow

Job Title:         Client Service Officer (30 Job Opportunities) Organization:  SolarNow Duty Station:  Different Locations, Uganda ...

Showing posts with label Business Administration Jobs in Uganda. Show all posts
Showing posts with label Business Administration Jobs in Uganda. Show all posts

100 Diploma Jobs - Client Service Officers - SolarNow

Organization: SolarNow
Duty Station: Different Locations, Uganda
Reports to: Branch Manager

About SolarNow:
To tackle this, SolarNow sells quality solar products and suitable appliances ranging from small household systems capable of powering a lights, radio, phone, TV and/or fridge to much larger systems suitable for offices, schools and machinery. Increasingly SolarNow is also catering to the needs of off-grid farmers by providing irrigation solutions and other agricultural appliances. SolarNow provides credit and service that allows customers to spread payments over 24 months and receive service for 5 years. The company has over 1,000 employees and a network of 50 branches in Uganda and 15 branches in Western Kenya. There are concrete plans to expand within and beyond these territories.

Job Summary:  The Client Service Officer will be responsible for the identification of potential SolarNow clients, educating the clients on SolarNow products, sizing of the solar needs and advising the client on which products to get, afterward delivering after sales services for the rest of the duration of the contract with the client. The person will work closely with the credit officers and other support functions to ensure their continuously acquiring new clients hence expanding their client portfolio and they are maintaining their client portfolio by closely monitoring it, to ensure clients are paying on time. 

About Candidate:
You are someone who cares deeply about improving livelihoods in Africa, but you bring more than passion to the role: you have the grit and resilience to make change happen. You are excited about understanding this nascent industry, the SolarNow products, its unique value proposition and the difference they make. You are a sales and marketing champion with a proven track record in selling asset and also credit portfolio monitoring. You love enabling the society around you by providing services and products that have an impact in the community. You are a self-starter, can work with minimal supervision. You do not compromise on quality and expect the very best of yourself and others around you. You are creative and are able to ask the right questions, leading to deep understanding of SolarNow’s potential clients.

Key Duties and Responsibilities: 
                     Market SolarNow products to individuals and firms, promoting SolarNow services that meet customers' needs. Work with potential clients to identify their energy needs and to find ways of reaching those goals.
                     Scan and analyse your assigned region for potential SolarNow products markets and develop referral networks in order to locate prospects for potential Solar system needs.
                     Identify and Meet with SolarNow Potential clients to obtain information for potential Solar system needs and answer questions about the process of acquiring one.
                     Explain to customers the different types of Solar products and services that are available, as well as the terms of those services.
                     Analyse SolarNow Potential clients’ financial status, credit, and property evaluations to determine feasibility of granting potential Solar system on a credit or cash sale.
                     Review and update potential applications forms, order forms and credit assessment forms to ensure that they are complete and accurate according to policy hence delivering the right client.
                     Submit applications to credit officers for verification and recommendation.
                     Handle customer complaints and take appropriate action to resolve them.
                     Continue to nature and monitor your client portfolio to ensure credit arrangement adherence and quality after sales services are achieved.

Qualifications, Skills and Experience: 
                     The ideal candidate for the Solarnow Client Service Officer job placement must hold a Diploma or a Bachelor’s degree in Marketing or related field of studies;
                     Two years of experience in selling fixed assets or loans on cash and credit terms.
                     Proven track record of success in sales and marketing.
                     Confident, driven and a self-starter.
                     Entrepreneurial mind-set with the ability to spot original branding opportunities;
                     At least 2 years of sales and marketing experience (experience in preferred work location is an added advantage).
                     Excellent interpersonal skills with the ability to work well in a team.
                     High level of oral and written communication skills. 
                     Experience in sales and Marketing in the solar industry, banking and microfinance is highly preferred.
                     Fluency in English and the local language in the specific district is mandatory.

Compensation and benefits:
Salary and benefits are competitive, commensurate with experience.

How to Apply: 
All suitably qualified and interested candidates are encouraged to send their applications to the Human Resource Manager, SolarNow Uganda Services via e-mail to recruitmentug@solarnow.eu with their updated CVs (no other documents). Please use the following subject: Application for Client Service Officer – Location – “Your Name”.

NB: SolarNow will review applications based on a first come first serve basis and might close the vacancy ahead of schedule should a suitable candidate haven been found.

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Earn over 41m as OBO Administrative Clerk at United States US Embassy / Mission

Organisation: United States US Embassy, US Mission in Uganda
Duty Station: Kampala, Uganda
Salary Grade: UGX 41,892,912
Reports to: Senior Administrative Assistant
Announcement Number: Kampala-2019-29

About US Embassy:
The United States Embassy in Kampala, Uganda has enjoyed diplomatic relations with Uganda for over 30 years.  Ambassador Deborah R. Malac currently heads the U.S Mission to Uganda.  The Mission is composed of several offices and organizations all working under the auspices of the Embassy and at the direction of the Ambassador.

Among the offices operating under the U.S Mission to Uganda are:
  • United States Agency for International Development (USAID)
  • Centers for Disease Control (CDC)
  • Peace Corps

Job Summary:  The Administrative Clerk (OBO Administrative Clerk) provides a wide range of administrative and clerical support duties to the Overseas Building Operations (OBO) Project Director (PD) and OBO Site Security Manager. S/he coordinates logistics, assists in budget preparation activities, procurement activities, computer networking needs, shipping and personnel travel services. Manages residential and official furnishings. Drafts official correspondences and answers office phone calls. Manages the office's filing system (hard copy and electronic) for the entire project (including project submittals, financial records, correspondence, and various reports) and ensures that the files are organized, easy to find and up-to-date. Supports the Senior Administrative Assistant position as needed and sits in for him/her whenever necessary.

Qualifications, Skills and Experience:
NOTE:  All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.
  • The applicants for the United States US Embassy Administrative Clerk (OBO Administrative Clerk) job opportunity should hold a 2-year post-secondary Diploma in Secretarial Studies, Administration or Management studies from an accredited institution
  • Three years of progressive work experience in secretarial/administrative duties is required
  • Extensive knowledge of office management functions, service, procedures and standard information sources is required.
  • Good working knowledge of computer systems, LAN administration, and programs used to support secretarial and cost control functions like Microsoft Office Suite (Outlook, Excel, Word), book keeping software and other office equipment.
  • Excellent Interpersonal skills and team work
  • Ability to provide good customer service
  • Good typing skills.
  • Ability to file, research and find supporting data from a variety of sources. 
  • Ability to work under pressure and should be flexible
  • Language:  Level 3 (Good Working Knowledge) reading/speaking/writing of English is required and this will be tested. Level 2 (Limited Knowledge) speaking of Luganda or Runyakitara is required.

How to Apply:
All suitably qualified and interested candidates who wish to join the United States Embassy in Kampala are encouraged to Apply Online at the link below.

Deadline: 25th July 2019

The US Mission in Kampala provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.  The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs.

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline

UN Human Resources Officer Jobs - United Nations Regional Service Centre Entebbe (RSCE)

Job Title:             Service Line Manager / Human Resources Officer
Organization: United Nations Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe, Uganda
Job Opening Number: 19-Human Resources-RSCE-117815-F-Entebbe (M)
Grade: P4

About RSCE:
The Regional Service Centre Steering Committee is the decision-making body for RSCE, in compliance with General Assembly resolutions, United Nations Secretariat rules and regulations, strategic guidance from United Nations Headquarters and oversight bodies. The Steering Committee consults with the Global Field Support Strategy Implementation Coordination Team, as required.

The Regional Service Centre, as approved by the Member States, is owned, managed and staffed by the regional missions it serves. This framework reinforces the existing missions’ chain of command structures and lines of authority in a manner that does not create an additional layer between Headquarters and the regional missions. It also ensures that staffing for RSC.

Key Duties and Responsibilities:  Within limits of delegated authority, the Service Line Manager / Human Resources Officer will be responsible for the following duties:
Efficient Service delivery to Client Missions
  • Provides high quality leadership to the Service Line in the RSCE ensuring efficient and effective HR service delivery to all Missions in Africa by improving the performance of the individual HR staff and the Service Line as a whole;
  • Builds strong and valuable relationships with Senior Managers in Client Missions external stakeholders and HR counterparts including Human Resources Division, Department of Operations Support (HRSD/DOS) in UNHQ to improve service delivery;
  • Ensures that the operations teams deliver their planned outputs and that their agreed targets are met in line with the HRM KPI and customer service standards;
  • Ensures that processes for tasks such as recruitment of HR staff in the service line, employee relations, change management and systems are in place and are dealt with correctly and effectively;
  • Plans, organizes, and directs the operations and activities related to the Human Resources
Information Systems' functions in consultation with the stakeholders of Client Missions;
  • Provides leadership in coordinating the activities of the Service Line in supporting client missions to ensure compliance with all applicable HR Policies, Rules and regulations;
  • Provides support and works closely with the team Leads in developing, implementing, and evaluating work plans and activities;
  • Provides oversight and guidance to the Service Line Team Leads, administration, and staff on all human resources automated systems;
  • Coordinates, implements, and manages processes through Inspira Human Resources
Information Systems;
  • Identifies optimal solutions that meet the needs of the Human Resources Unit by recommending process improvements and system enhancements;
  • Manages and oversees employee information collection, analysis and reporting; supervises the collection of data and its integrity;
  • Collaborates with the Information Management Unit (IMU) of UNHQ to develop plans for proposed systems, functionalities, and enhancements;
  • Optimizes processes, policies and systems for the Service Line Operations and implements continuous improvement actions for the Service Line;
  • Proposes and implements change management for Service Line Operations to achieve and improve results;
  • Supports client orientation approach to service delivery and helps stakeholders in understanding changes in the business environment;
Human Resources Management
  • Leads a team of HR officers and assistants in administration of entitlements and benefits, contract management and other operational and transactional activities to client missions (organizes and supervises the work of the staff under his/her responsibility; coaches them; identifies needs for continuous learning);
  • Advises the HR staff in the service line on the implementation of United Nations policies and practices on entitlements;
  • Reviews requests for exceptions in the application of processes, and if justified, submits to UNHQ for escalating with HRSD/DOS as appropriate ;
  • Advises and counsels HR staff in RSCE on their rights, responsibilities, code of conduct and difficulties associated with work plan and entitlements;

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations Regional Service Centre Entebbe (RSCE) Service Line Manager / Human Resources Officer job opportunity should hold an advanced University degree (Master's degree or equivalent) in Human Resources Management, business or public administration, social science, education or related field is required. A first level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.
  • Professional Certification in Human Resources Management or equivalent is desirable.
  • At least seven years of progressively responsible experience in human resources management, administrative services or related area is required.
  • Practical experience with the planning and delivery of human resources services in conflict and post-conflict field operations mounted by the United Nations (including UN peacekeeping, political missions, agencies, funds and programs) or similar international or non-governmental organization(s) is required.
  • Experience managing staffing, administration, and talent acquisition using enterprise resource platforms is required.
  • Hands-on experience with UN Human Resources/Administrative procedures and knowledge of UN Information Management Systems is desirable.
  • Experience implementing change management initiatives is desirable.
  • Experience in a shared service centre or operation is desirable.
  • Languages: fluency in written and spoken English is required. Knowledge of French is desirable.

  • Professionalism: Knowledge of human resources policies, practices and procedures and ability to apply them in an organizational setting. Ability to identify issues, formulate opinions, make conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
  • Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
  • Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
  • Judgement/Decision-Making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; Gathers relevant information before making a decision; Considers positive and negative impacts of decisions prior to making them; Takes decisions with an eye to the impact on others and on the Organization; Proposes a course of action or makes a recommendation based on all available information; Checks assumptions against facts; Determines that the actions proposed will satisfy the expressed and underlying needs for the decision; Makes tough decisions when necessary
How to Apply:
All suitably qualified and interested candidates who wish to join the United Nations should apply online at the link below.

Deadline: 26th July 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Several No Experience Commercial Jobs – Customer Service, Sales and Business Development - Maersk Line

Organisation: Maersk Line
Duty Station: Kampala, Uganda

About US:
Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships – we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.
Job Summary:  The jobholders for the Commercial Opportunities will provide support in commercial areas (Sales, Business Development & Customer Service).

Qualifications, Skills and Experience: 
·         People oriented, energetic, self-motivated and dedicated team player, with passion for shipping.
·         Excellent command of written and spoken English
·         Commercial mindset, excellent communication skills, stakeholder management skills, highly motivated candidates from all industries.
·         Develop very deep strong knowledge about market, competitor and Industry trends
·         Strong proficiency on Business-to-business marketing
·         Freedom to act with responsibility to deliver
·         Strong Stakeholder skills development

How to Apply:
All interested job applicants should apply online at the link below.

Deadline: 31st December 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Fresher Administrative Assistant SESIL Programme Jobs - Mott MacDonald

Organisation: Mott MacDonald
Duty Station: Uganda

About US:
 Mott MacDonald is a leading, employee-owned global management, engineering and development consultancy with £1 billion revenue and more than 14,000 staff working in 140 countries for both the public and private sectors. Our International Development Services Unit, IDS, operates portfolios within the international development sectors of Environment, Climate, Water, Roads, Rural & Urban Development, Education, Health, Social and Economic Development in over 40 countries. Together we implement and manage projects in developing countries and emerging economies around the world, supporting national governments and municipalities in policy, planning, project design and delivery. We are committed to support the United Nations Sustainable Development Goals and to provide our expertise to improve the lives of people in need.

About SESIL Programme:
SESIL (Strengthening Education Systems for Improved Learning), is a four-year education programme designed to improve the quality and equity of measurable learning outcomes at lower primary level in Uganda.  SESIL will do this by strengthening the systems needed to manage and raise the performance of four key drivers of learning outcomes: teachers, schools, districts, and assessment and examinations.

Job Summary:  The Administrative Assistant will sit within the “Programme Management & Administration Team’ which is responsible for ensuring that all financial, operational and administrative aspects of SESIL run effectively.

Key Duties and Responsibilities: The Administrative Assistant will be required to do the following in each area:
  • Provide support to the procurement activities;
  • Liaise with finance team on payments to vendors/suppliers;
  • Monitor and keep accurate records of the Project Asset & Inventory Registers;
  • Support the delivery arrangements of all goods including printed materials;
  • Establish a good working relationship with suppliers, including the establishment of maintenance agreements for items such as generators, ICT equipment etc.
Events and Logistics
  • Supporting the Technical Team in the organisation of events, meetings and workshops;
  • Administer finances at events, in accordance with Mott MacDonald Finance procedures, when required;
  • Liaising with hotels and accommodation providers;
  • Support in the effective mobilisation of international staff and sub-consultants coming from overseas, including:
  • Communications with UK team members for support with visa applications, flight bookings, and security briefings;
  • Management and timely communication of local arrangements such as airport transfers

Qualifications, Skills and Experience: 
  • The ideal candidate should preferably have qualifications/proven experience in an administrative or operations role;
  • Experience handling logistical challenges in Uganda and in negotiating to ensure efficient use of resources;
  • Experience of organising events – managing bookings, invitations, advertising, printing, and on-the-day requirements;
  • Excellent written and spoken communication skills in English;
  • Willingness to be pro-active, responsive and flexible to the changing requirements of the project;
  • Excellent IT skills and confidence in Outlook, MS Word, Excel and PowerPoint;
  • Ability to coordinate various activities at the same time;
  • Ability to work quickly and effectively under pressure;
  • A team player with experience of working within team hierarchies and towards the common vision of a programme;
  • Ability to liaise with UK-based staff in English by email and telephone.

  • Experience of working on donor-funded programmes in multi-national teams;
  • Ability to draft letters in English;
  • Ability to draft processes and procedures in English

How to Apply:
All suitably qualified and interested candidates are invited to apply direct via the careers website of Mott MacDonald at the web lick below. Please create an account and submit a curriculum vitae and application letter.

Deadline: 22nd July 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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