45 No Experience A' Level Field Representative Job Opportunities - Marketing Arina (U) Ltd

Job Title:     Field Representative (45 No Experience Job Opportunities) Organization:  Marketing Arina (U) Ltd Duty Station:  Kampala...

Showing posts with label Banking Jobs in Uganda. Show all posts
Showing posts with label Banking Jobs in Uganda. Show all posts

Human Resource Manager Employment Opportunity - Finance Trust Bank (FTB)


Job Title:        Human Resource Manager
Organization: Finance Trust Bank (FTB) 
Duty Station:  Kampala, Uganda
Reports to: Head, Human Resources

About US:
Finance Trust Bank is licensed as a Tier 1 Commercial Bank after taking over the financial services business of Uganda Finance Trust Limited (MDI). Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 400,000 depositors and over 23,000 borrowers, through a network of 36 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

Job Summary:  The Human Resource Manager will implement the HR policies, ensure staff compliance with the policies & procedures and provide HR support to the business.

Key Duties and Responsibilities: 
  • Implement the HR policy and participate in the development of the HR budgets.
  • Implement the performance management system and processes .
  • Implement the company’s code of conduct.
  • Draft necessary correspondences regarding all matters of HR nature.
  • Ensure harmonious industrial relations amongst the staff body.
  • Implement any structural changes on the organisational structure
  • Participate in  and implement the job evaluation processes.
  • Ensure safety and maintenance of personal files for all employees.
  • Implement the health and safety policy of the bank.
  • Implement Employee reward and recognition programs.
  • Manage the performance of staff under your supervision.
  • Implement the exit policy.
  • Implement the retention policy.


Qualifications, Skills and Experience:
  • The applicant for the Finance Trust Bank (FTB) Human Resource Manager job opportunity should hold a Bachelor’s degree in Human Resource or other Humanities from a reputable Institution.
  • Postgraduate diploma in Human Resource Management.
  • A minimum of three years working experience in a similar position at a supervisory level, in a busy organisation.
  • Working knowledge of all the relevant Labour laws
  • Computer literacy is a requirement for the role.
  • Good leadership skills.
  • High degree of integrity and confidentiality.
  • Empathy, patience and high tolerance for stress.
  • Counseling skills.
  • Good written and oral communication skills.
  • Good Interpersonal skills.
  • Ability to consistently meet short deadlines.
  • High resilience, flexibility and capability of handling emergencies.

How to Apply:
All suitably qualified candidates should address their applications to Head, Human Resource, Finance Trust Bank, Plot 115 & 121, Katwe. P.O. Box 6972, Kampala, Uganda, and email it to jobs@financetrust.co.ug as well as photocopies of academic testimonials, a CV with at least three reference contacts, including the most recent employer, and telephone number.

Deadline: 18th February 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline



Assistant Agricultural Manager Job Placement - FINCA Uganda Limited (MDI)


Job Title:           Assistant Agricultural Manager
Organization: FINCA Uganda Limited (MDI) 
Duty Station: Kampala, Uganda
Reports to: Agricultural Manager

About US:
FINCA Uganda Limited (MDI) was the first licensed micro-finance deposit taking institution in Uganda, and part of a global network which serves over 1,000,000 clients in 22 countries. FINCA Uganda currently offers loans, savings and money transfer services in Uganda, one of the most competitive and dynamic microfinance markets in the world.

Job Summary:  The Assistant Agricultural Manager's position is critical position and she/he responsible for providing active support in mobilizing significant business growth, oversee all business and product related activities in Agricultural portfolio and assume full performance and budget responsibility for the product lines.

Key Duties and Responsibilities: 
Agriculture Research and Development:
  • Collecting data on crop profiles and conduct risk assessments for selected target segments and agriculture sub-sectors
  • Maintain databases and make sure that updated information is available to FINCA
  • Monitoring of asks and raise red flags with the Agriculture Product Manager when risk levels in a particular area increase
  • Develop and update credit score cards.
  • Maintain the relationships with extension service providers, Government organizations, NGC-s and other organizations that Colet and store data on a regular basis.
  • Provide input to the training materials and provide technical support to the branches
  • Monitor the growth of the bank's agricultural loan portfolio in line with credit policy guidelines.
  • Mentoring of new entrant trainees by managing their performances in line with the performance management guidelines and HR policies.
  • Manage the performance and development of line staff, and appraise their performance in line with the performance management guidelines and HR policies and make recommendations to product manager.
  • Monitor credit operations activities in the branches to identify risks and ensure compliance adherence to the existing internal control processes, procedures and service standards as per bank policy and risk management guidelines.
  • Monitor quality of loan portfolio (including written off loans) in assigned Branches and propose remedial actions and submit periodic reports in line with the departmental work plan.
Value Chain Specialist:
  • Provide information on crop profiles and value chain characteristics to the Agriculture Research & Development Analyst
  • Recommend feasible crops value chains and for focus areas for FINCA Uganda to the Agriculture Product Manager
  • Provide support during partnership development Provide input to training curriculum for the branches
  • Carry out value chain and agronomy training to the branches
Management People:
  • Succession Planning. In cooperation with the HR Department to identify and support development of the High Potential Employees in the Branches.
  • Ensure that all branch staff have necessary skills to efficiently perform their jobs. Where there are gaps, define and communicate training needs of staff in the branches to product manager, Chief Operations Officer, an Training Manager.
  • Participate as a trainer in leadership, management and key technical trainings of the Branch Staff
  • Ensure communication of all key management decisions to all Staff Members in the Region.
Business Management:
  • Perform regular interviews and meetings with the existing and potential customers in order understand customers‘ expectations, gaps an potential areas for improvements in customer service and Customers Experience
  • Supervise and control implementation of the Regional Growth Strategy and Expansion Plans in line with approved budget and timeline.
  • Manage relationships with Key stake holders and develop partnerships
Internal Controls and Portfolio Quality
  • Enhance branch credit committees and polish credit underwriting skills
  • Perform regular spot checks as following:
  • Participate in Credit Committees below his/her approval limits regularly
  • Perform Policy knowledge interviews with Staff
  • Approve Credit Applications within granted
Planning and Reporting.
  • Provide quarterly reports to Senior Management on the Performance of the product and key items that require attention of the Management team
  • As a part of the budgeting process, in conjunction with the Product Manager, develop Annual Growth Strategy and Expansion plans based on the market potential.
  • In cooperation with the Product Manager develop and present for Commercial and Human Resource Managers’ approval of regional staffing plans in line with business targets.
  • Supervise execution of budgets


Qualifications, Skills and Experience: 
  • The applicant must hold a recognized University Bachelors’ degree in Agriculture, Commerce, Business Studies or Administration -Accounting Option or related discipline. MBA is an added advantage
  • At least three years of work experience as in a Financial/Banking sector
  • Good knowledge of MS Excel, Power Point and knowledge of Core Banking System
  • Good People Management, Negotiation and motivation skills
  • Good understanding of sales management and customer service
  • Excellent communication and interpersonal skills
  • Good understanding of Credit and Risk Management
  • Proven report writing and presentation skills
  • Ability to work well under pressure
  • Professionalism
  • Flexibility to travel

How to Apply:
All suitably qualified and interested candidates who so wish to take up these roles  in the aforementioned capacity are encouraged to send their applications with detailed CVs including present position and copies of relevant professional/academic certificates to: ug_jobs@fincaug.org 

Deadline: 25th February 2019

For more of the latest jobs, please visit http://www.theugandanjobline.comor find us on our facebook page https://www.facebook.com/UgandanJobline



Several No Experience Customer Service Personal Banker Job Vacancies - Barclays Bank UK


Organisation: Barclays Bank UK
Duty Station: Tororo, Uganda
Reports to: Branch Manager

About Barclays UK:
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.

Job Summary: The Personal Banker will deliver exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all Barclays Africa Retail products & services.

Key Duties and Responsibilities:                                                                             
Sales to Retail Banking Customers: 50%
  • Actively participate in specific product campaigns by ensuring that the products are explained to customers.
  • Agree, meet and exceed targets for specific sales campaigns.
  • Maintain own sales performance statistics for management information usage.
  • Own and manage personal product & channel sales targets to contribute towards the outlet sales objectives.
  • Refer to the appropriate area of delivery for specialist product help or advice (e.g. Schemes or Home Loans) when uncertain about the product delivery or application process. Respond directly to the customer.
  • Build effective relationships with branch staff to ensure that non-sales staff refer customers to the Personal Banker when they identify a particular product or service need.
  • In integrated branches, build effective relationships with Customer Advisors to ensure that they refer standard customers who become eligible for Prestige products and services.
  • Responsible for complete account opening documentation together with customers and submit to the Branch Manager for review before submitting to operations for processing.
  • Call customers when their accounts have been opened, generate welcome pack letters and send to customers.
  • When selling loans to Retail prestige customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer, verbally or in writing as the customer requires. Report such denials to the Branch Manager on a daily basis.
Operational Rigour and Compliance with KYC Requirements: 20%
  • Ensure accuracy of each new account application, loan document, Barclaycard application and bank account mandate change. Personal Bankers are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
  • The Barclays Bank Personal Banker will also achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
  • Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Branch Manager.
  • Comply with all general Barclays operational risk & rigour requirements e.g. KYC and anti-money laundering regulations.
  • Occasionally, assist the Branch Manager to open and close cashier tills at the beginning and end of each day.
  • Carry out snap checks as allocated by the Branch Manager.
Provision of Customer Service: 15%
  • Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Prestige Branch Manager.
  • Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
  • Guide customers to the appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
  • Advise customers as soon as cheque books, cards and other account items are ready for collection. Follow up with customers that have not collected the items within a reasonable time.
  • Advise customers as soon as new loans are approved and encourage draw-downs on the new loans.
  • When the branch is busy walk the queues- resolve quick inquires and direct customers to the correct counters.
  • Restocks merchandising materials (pamphlets, forms) in the Prestige Branch and advise the Branch Manager if supplies are running low.
Branch Support: 10%
  • The Barclays Bank Personal Banker will work closely with the Branch Manager/BOM, open and close Cashier tills at the beginning and end of each day.
  • Authorise cashier transactions above their teller limits when called upon.
  • Serve as the cash custodian for the Branch. This involves checking cashier cash levels throughout the day, restocking cashiers or repatriating excess funds, and reordering cash from the external provider based on daily limits as set out.
Community: 5%
  • Identify and participant in community initiatives to support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
  • Significantly contribute ideas to support the community initiatives agenda in the branch.


Qualifications, Skills and Experience:
  • The ideal candidate for the Barclays Bank Personal Banker should hold a good University degree or diploma or relevant experience in a front-line banking sales/marketing/service environment
  • Competitor product sales experience is an added advantage
  • The applicant should have comprehensive knowledge of the Bank's products, services and policies including standard tariffs.
  • Possess a good understanding of overall Retail goals & objectives, including the branch's objectives growth of sales, cost control and income contribution
  • Thorough knowledge and understanding of the sales process
  • A working knowledge of the procedure manuals
  • A thorough knowledge of the bank's internal departments, systems & procedures as well as risk & rigour requirements
  • A good working knowledge and understanding of relevant legislation e.g. KYC, Anti-Money laundering, banking code, service standards, health & safety standards etc
  • Excellent planning & organization skills
  • Very strong communication skills, both verbal and written
  • Good questioning skills
  • Good PC skills
  • Good numeracy & analytical skills
  • Good selling/influencing skills
  • Presentation skills
  • Good networking skills
  • Listening skills

How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:


Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline




Personal Bankers (No Experience Customer Service Jobs) - Barclays Bank UK

Organisation: Barclays Bank UK
Duty Station: Mbarara, Uganda
Reports to: Branch Manager

About Barclays UK:
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.

Job Summary: The Personal Banker will deliver exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all Barclays Africa Retail products & services.

Key Duties and Responsibilities:                                                                             
Sales to Retail Banking Customers: 50%
  • Actively participate in specific product campaigns by ensuring that the products are explained to customers.
  • Agree, meet and exceed targets for specific sales campaigns.
  • Maintain own sales performance statistics for management information usage.
  • Own and manage personal product & channel sales targets to contribute towards the outlet sales objectives.
  • Refer to the appropriate area of delivery for specialist product help or advice (e.g. Schemes or Home Loans) when uncertain about the product delivery or application process. Respond directly to the customer.
  • Build effective relationships with branch staff to ensure that non-sales staff refer customers to the Personal Banker when they identify a particular product or service need.
  • In integrated branches, build effective relationships with Customer Advisors to ensure that they refer standard customers who become eligible for Prestige products and services.
  • Responsible for complete account opening documentation together with customers and submit to the Branch Manager for review before submitting to operations for processing.
  • Call customers when their accounts have been opened, generate welcome pack letters and send to customers.
  • When selling loans to Retail prestige customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer, verbally or in writing as the customer requires. Report such denials to the Branch Manager on a daily basis.
Operational Rigour and Compliance with KYC Requirements: 20%
  • Ensure accuracy of each new account application, loan document, Barclaycard application and bank account mandate change. Personal Bankers are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
  • The Barclays Bank Personal Banker will also achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
  • Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Branch Manager.
  • Comply with all general Barclays operational risk & rigour requirements e.g. KYC and anti-money laundering regulations.
  • Occasionally, assist the Branch Manager to open and close cashier tills at the beginning and end of each day.
  • Carry out snap checks as allocated by the Branch Manager.
Provision of Customer Service: 15%
  • Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Prestige Branch Manager.
  • Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
  • Guide customers to the appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
  • Advise customers as soon as cheque books, cards and other account items are ready for collection. Follow up with customers that have not collected the items within a reasonable time.
  • Advise customers as soon as new loans are approved and encourage draw-downs on the new loans.
  • When the branch is busy walk the queues- resolve quick inquires and direct customers to the correct counters.
  • Restocks merchandising materials (pamphlets, forms) in the Prestige Branch and advise the Branch Manager if supplies are running low.
Branch Support: 10%
  • The Barclays Bank Personal Banker will work closely with the Branch Manager/BOM, open and close Cashier tills at the beginning and end of each day.
  • Authorise cashier transactions above their teller limits when called upon.
  • Serve as the cash custodian for the Branch. This involves checking cashier cash levels throughout the day, restocking cashiers or repatriating excess funds, and reordering cash from the external provider based on daily limits as set out.
Community: 5%
  • Identify and participant in community initiatives to support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
  • Significantly contribute ideas to support the community initiatives agenda in the branch.


Qualifications, Skills and Experience:
  • The ideal candidate for the Barclays Bank Personal Banker should hold a good University degree or diploma or relevant experience in a front-line banking sales/marketing/service environment
  • Competitor product sales experience is an added advantage
  • The applicant should have comprehensive knowledge of the Bank's products, services and policies including standard tariffs.
  • Possess a good understanding of overall Retail goals & objectives, including the branch's objectives growth of sales, cost control and income contribution
  • Thorough knowledge and understanding of the sales process
  • A working knowledge of the procedure manuals
  • A thorough knowledge of the bank's internal departments, systems & procedures as well as risk & rigour requirements
  • A good working knowledge and understanding of relevant legislation e.g. KYC, Anti-Money laundering, banking code, service standards, health & safety standards etc
  • Excellent planning & organization skills
  • Very strong communication skills, both verbal and written
  • Good questioning skills
  • Good PC skills
  • Good numeracy & analytical skills
  • Good selling/influencing skills
  • Presentation skills
  • Good networking skills
  • Listening skills

How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:


Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline

Customer Service Supervisor - BRAC Uganda Microfinance Ltd


Job Title:         Customer Service Supervisor       
Organisation: BRAC Uganda Microfinance Ltd
Duty Station:  Kampala, Uganda
Reports to: Manager Customer Service, Communications, Marketing and Branding

About US:
BRAC Uganda Microfinance Ltd is the largest Microfinance operating in Uganda covering several districts through 149 networked branches targeting Micro, Small and Medium Entrepreneurs of Uganda. BRAC boasts of promoting financial inclusion by extending financial services to the un-served and underserved, now with over 212,000 borrowing clients, over 155Bn loan book with 98% recovery rate, operationally and financially self sustaining.

Key Duties and Responsibilities: 
  • The Customer Service Supervisor will be tasked with managing the development and performance of all Customer service activities of the Bank, plans staff work schedules with Manager Communications and Customer Service/ Head of Business Development and Strategy Human Resource Department,
  • Direct the Customer Service team, and provide leadership towards the achievement of maximum Service satisfaction and growth in line with BRAC vision mission and values.
  • Establishing plans and strategies to expand the Bank’s customer, deposit base, credit portfolio and contribute to the development of training and educational programs for clients, sales support officers and sales executives.
  • Support project initiation and implementation of Bank projects management policy,
  • Support the development and implementation of BRAC Agent Banking Strategy and On-board and Manage Agents


Qualifications, Skills and Experience: 
  • The applicant for the BRAC Uganda Microfinance Ltd Customer Service Supervisor must hold a Bachelor’s Degree in Sales, Marketing, Finance and Business.
  • Three years of progressive working experience 1 of which must be directly involved in customer service, sales and marketing in banking institutions or any other related business entity.

How to Apply:
All suitably qualified and interested candidates must submit their application letters, Curriculum Vita, all Scanned copies of academic /other supporting documents in one PDF file. In total, there must only be a maximum of 3 attachments and send to hr.bracmfug@brac.net addressed to the Head of Human Resource and Training, BRAC Uganda Microfinance Limited.

Deadline: 15th February 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline





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