Several No Experience Customer Service Jobs - Universal Bankers - Absa Group (formerly Barclays Bank UK)

Job Title:       Universal Banker (Several No Experience Customer Service Jobs) Organization:  Absa Group Limited (formerly Barclays Bank...

Showing posts with label Banking Jobs in Uganda. Show all posts
Showing posts with label Banking Jobs in Uganda. Show all posts

Several No Experience Customer Service Jobs - Universal Bankers - Absa Group (formerly Barclays Bank UK)

Organization: Absa Group Limited (formerly Barclays Bank UK)
Duty Station: Uganda

About US:
Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.

We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (Barclays Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.

Key Duties and Responsibilities:
·        Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
·        Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
·        Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls. Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
·        Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the ID Buddy to prevent fraud.
·        Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
·        Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
·        Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
·        Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day. Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers
·        Ensure adherence to the SARB minimum requirements | Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
·        Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
·        Provide Regular feedback to customers on the progress of their enquiries
·        Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
·        Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
·        Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
·        Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times
·        Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
·        Ensure adherence to the Corporate Wear policy
·        Maintain a neat and tidy workstation at all times
·        Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
·        Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
·        Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
·        Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
·        Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
·        Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
·        Educate customers on the use of the Internet Kiosk. | Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities
·        Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
·        Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
·        Capture all other leads on SMD once agreed by client
·        Follow up all leads with Sales Consultants on SMD to make sure clients are contacted | Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
·        Conduct cash counts and visual checks as assigned by the line manager from time to time
·        Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
·        Keep transactions records available for control purposes
·        Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure. Refer any concerns to the line manager for follow up and decision making on whether to proceed
·        Follow cash management procedures and limits as prescribed
·        Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
·        Adhere to prescribed control measures to prevent fraud, losses and shortages
·        Report suspicious transactions as per Money Laundering control frameworks
·        Complete and maintain applicable registers (Teller and Key registers)
·        Adhere to safety and security procedures and follow prescribed instructions in event of robbery
·        Cubicles, teller drawers and workstations to be kept locked when leaving workstation
·        Follow off-line procedures and comply with all regulatory and compliance requirements
·        Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
·        Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
·        Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368)
·        Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates


Qualifications, Skills and Experience: 
·        The ideal applicant for the Absa Group Limited Universal Banker should hold relevant qualifications
·        Banking Knowledge (Meets some of the requirements and would need further development)
·        Business Improvement Orientation (Meets all of the requirements)
·        Customer Excellence - Service Delivery (Meets all of the requirements)
·        Enabling team success (Meets all of the requirements)
·        Experience in a similar environment, Further Education and Training Certificate (FETC) - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development)

How to Apply:
All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.


For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

10 Entry Level Loans Officer Job Vacancies - Platinum Credit (U) Ltd

Organization: Platinum Credit (U) Ltd
Duty Station: Kampala, Uganda
              
About US:
Platinum credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd

Job Summary:  The Loans Officers will procure sales on behalf of the company.

Key Duties and Responsibilities:  
·        Present and sell company products and services to potential clients.
·        Establish and maintain client relationships.
·        Respond to and follow up sales inquiries using appropriate methods.
·        Develop and maintain current product knowledge.
·        Identify and resolve client concerns.
·        Participate in marketing events.
·        Communicate new product and service opportunities and provide feedback gathered through field activity to appropriate company staff.
·        Achieve PAR set targets for collections


Qualifications, Skills and Experience:
·        The applicants for the Platinum Credit (U) Ltd Loans Officer jobs must hold Degrees or Diplomas in relevant fields
·        One year of experience preferably in a financial institution.
·        Excellent numerical and analytical skills.
·        Excellent interpersonal and communication skills.

How to Apply:
All candidates should send their applications, detailed CVs and testimonials (in PDF format) to the address below;

Send your application by

Email to: info@platinumcredit.co.ug

Deadline: 20th August 2020

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline





Database Administrator Job Careers - DFCU Bank



Job Title:
    Database Administrator
Organisation: DFCU Bank
Duty Station:  Kampala, Uganda
Reports to: Manager – Infrastructure Services

About US:
DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.

Job Summary:   The Database Administrator will design, install, administer, and optimize company databases, database management systems and related components to achieve high performance of the various business applications and achieve specified server uptime. This includes ensuring the availability of client/server applications, configuring all new implementations and developing processes and procedures for proper database management. Where applicable, the Database Administrator will assist in overseeing the physical security, integrity, and safety of the data center/server farm.

This role is responsible for providing expert advice and support on the Banks database systems related undertakings.

Key Duties and Responsibilities:  
·        Develop procedures for database operations, maintenance, security, archiving and recovery.
·        Support and monitor the Core Banking Systems database performance, availability, and uptime.
·        Provide substantive input to systems Disaster Recovery and Business Continuity plan and ensuring proper fail over setup plans.
·        Monitor and tune database performance as well as control user access and security.
·        Ensure functionality of databases and adherence of procedures by all users.
·        Plan for all database systems, storage/capacity requirements.
·        Analyze business application requirements and develop specifications for databases construction and maintenance.
·        Commission, install and test new applications and versions of database Management Systems (DBMS).
·        Create and maintain reporting systems using products such as crystal reports, etc.
·        Communicate regularly with technical, applications and operational staff to ensure database integrity and security.
·        Support various projects teams.
·        Manage the operations of all corporate databases and data centers as per set policy & procedures.
·        Maintain up-to-date documentation of all corporate databases’ operations manuals and procedures.
·        Monitor the status of end-of-cycle activities including backups ensuring compliance with scheduled Critical Server Uptime.
·        Plan, organize and carry out routine maintenance according to agreed schedules and ensures satisfactory service levels with respective service providers.
·        Investigate problems with databases and end-of-cycle runs, ensure appropriate corrective action, or escalate problems as appropriate.
·        Monitor and report on the performance of end of cycle runs and provide explanations for any performance deviations with recommendations for the redress of any difficulties.


Qualifications, Skills and Experience:
·        The applicant for the dfcu Bank Database Administrator job placement must hold a University degree in Computer Science, Information Systems, Information Technology or Engineering from a reputable institution.
·        OCP, MCDBA, and Oracle PL/SQL and UNIX certification preferably HP-UX and LINUX will be desirable.
·        ITIL
·        Four years of working experience preferably with a financial institution in the area of Database Administration and Data Center Management.
·        Experience with multiple storage and backup subsystems.
·        Knowledge of Microsoft Server Operating Systems and UNIX i.e. SOLARIS & AS400.
·        Knowledge of SQL and database management Systems is a must.
·        Experience working with open source RDBMS e.g. MySQL.
·        Knowledge of shell scripting and other scripting languages like Perl, Python, PHP etc.
·        Advanced analytical & problem-solving skills.
·        Ability to work independently at any Group location in an IT support capacity.
·        Ability to quickly assess organizational needs relative to databases and data center problems.
·        Ability to communicate effectively both in writing and in verbal discussions with users.
·        Good working knowledge of banking systems, operations, and processes.
·        Excellent presentation and organizational skills.
·        Self-motivated team player with the ability to adapt and work cooperatively and effectively in different situations and teams to carry out assigned tasks.
·        Maintain a positive attitude under stressful conditions.
·        Disposition to share knowledge fully and willingly with other employees in the interest of the organization.
·        Team leadership experience.

How to Apply:
All suitably qualified and interested candidates are encouraged to send applications with detailed CV’s including present position and copies of relevant professional/academic certificates (University Transcript, O and A level) to the email address indicated below; Vacanciesbank@dfcugroup.com

Deadline: 7th August 2020

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Fresher Finacle Database Administrator Job Vacancies - DFCU Bank


Job Title:    Finacle Database Administrator (Fresher Jobs)
Organisation: DFCU Bank
Duty Station:  Kampala, Uganda
Reports to: Core Banking Systems Manager

About US:
DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.

Job Summary:    The Finacle Database Administrator will mainly maintain, administer, and optimize the core banking system and its related components (servers/services and databases) to achieve high performance of the various business applications, and achieve specified server uptime. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures for proper database management. Where applicable, the Finacle Database Administrator will assist in overseeing the physical security, integrity, and safety of the data center/server farm.

Key Duties and Responsibilities:  
·        Run daily maintenance and EOD/EOM/EOY activities for the core banking, alerts, and treasury systems as per checklists.
·        Analysis and resolution of Finacle related issues which have been escalated from bank L1 support team during operations and maintain proper documentation/logs for resolution provided.
·        Co-ordinate with L3 support and product vendor in case of product bug/enhancement requirement and follow up with the vendor for early resolution and solution.
·        Provide alternate solutions while pending the final resolution to help the bank to continue with the business functions.
·        Connect24 and Finacle Integrator Support.
·        Carry out backups and restoration for core banking related systems.
·        Understand the Bank Policy and related product setup in Finacle in liaison with the bank core team for helping the bank in product setup.
·        Owning all core Banking calls assigned in the service plus system to carry out problem investigation and analysis, follow-up with the respective teams/Infosys and update the status with issue resolution and follow-up for closure.
·        Knowledge transfer to end users, L1 members through organized on job and off-job training.
·        Document all Customization-Modifications done to the Core Banking system for continuity.
·        Customization-Modification of existing Customizations, review of new customization requests, design, development, and deployment of the same in production upon business confirmation.
·        Provision of advisory services to the bank on the optimum use of Finacle product.
·        Periodic review and status reporting to the bank.
·        Schedule, plan and supervise the installation and testing of new products, upgrades, patches, or improvement to the Finacle product suite.
·        Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
·        Maintain Core Banking systems performance by performing proactive system capacity and availability monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
·        Meet financial requirements by submitting information for budgets and monitoring expenses.
·        Ensure that Core Banking system and other Banking applications are in compliance with established IT policies, procedures, and standards.
·        Remain current with organization’s technology requirements and new developments in the IT industry.
·        Protect the organization’s value by keeping information confidential.


Qualifications, Skills and Experience:
·        The applicant for the dfcu Bank Finacle Database Administrator job placement must hold a Bachelor’s Degree in Computer Science, IT, Engineering or in a relevant field from a reputable university or college.
·        Certification in Oracle Database Administration preferred.
·        Finacle Core Banking Systems Training/Knowledge.
·        Knowledge of UNIX Operating Systems and Microsoft Server Operating Systems.
·        Proficient Knowledge of Oracle SQL/PLSQL and Database Management Systems is a prerequisite.
·        One to three years of technical experience supporting Finacle Banking Systems in medium to large organizations.
·        Advanced hands-on Finacle Systems skills.
·        Significant experience in Oracle databases and SQL.
·        Exceptional oral and written communication skills with the ability to communicate clearly and persuasively.

How to Apply:
All suitably qualified and interested candidates are encouraged to send applications with detailed CV’s including present position and copies of relevant professional/academic certificates (University Transcript, O and A level) to the email address indicated below; Vacanciesbank@dfcugroup.com

Deadline: 7th August 2020

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




2 No Experience Credit Officer - Group Guaranteed Lending Scheme Job Vacancies - Pambana Martan Financial Services (MFI)

Organization: Pambana Martan Financial Services (MFI)
Duty Station: Kampala, Uganda
Reports to: Credit Supervisor

About US:
Pambana Martan Financial Services Ltd is a credit only microfinance Institution in Uganda with the head office on 5th Floor General Post Office Building regulated by Uganda Microfinance Regulatory Authority under the UMRA Act, 2016.

Job Summary:  The Credit Officer - Group Guaranteed Lending Scheme will be tasked with recruiting clients, verifying sources of income and visiting prospective clients' homes and businesses to assess their credit worthiness

Key Duties and Responsibilities:  
Achieve and maintain the set monthly targets.
·        Recruit, train clients and disburse loans.
·        Sell other Pambana products.
·        Make CRB credit applications.
·        Follow up on loan repayment and Loan Insurance Fund (LIF) collection .
·        Follow up on loan recovery process.
·        Generate business growth.
Comply with institution set targets
·        Follow up payment for/and enrolment of clients onto the credit reference bureau before accessing loans.
·        100% accuracy in data posted into the core banking system.
·        Prepare weekly monitoring reports on prospective and existing clients.
Compile reports on the ongoing loan disbursement.
·        Update client loan files.
·        Prepare draft report for submission to the Credit Supervisor.
·        Recommend to the supervisor any changes to improve service to clients.
Filing loan documentation
·        File all relevant information as per Pambana's policies and procedures.
·        Verify completeness of loan application file.
·        Submit files to credit supervisor for verification.


Qualifications, Skills and Experience:
·        The ideal candidate should hold a Diploma in Accounting, Micro-Finance or Business Administration

How to Apply:
All applications (CV, academic credentials and 2 letters of recommendation from referees) to info@pambanamartan.co.ug

Deadline: 21st August 2020

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




Related Posts Plugin for WordPress, Blogger...