10 No Experience Swahili Personalized Internet Assessor US Company Job Opportunities - Lionbridge Technologies

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Showing posts with label Banking Jobs in Uganda. Show all posts
Showing posts with label Banking Jobs in Uganda. Show all posts

Fresher Payments and Reconciliation Supervisor Jobs - FINCA Uganda Limited (MDI)


Job Title:           Payments and Reconciliation Supervisor
Organization: FINCA Uganda Limited (MDI) 
Duty Station: Kampala, Uganda
Reports to: Head of Banking Services

About US:
FINCA Uganda Limited (MDI) was the first licensed micro-finance deposit taking institution in Uganda, and part of a global network which serves over 1,000,000 clients in 22 countries. FINCA Uganda currently offers loans, savings and money transfer services in Uganda, one of the most competitive and dynamic microfinance markets in the world.

Job Summary:  The Payments and Reconciliation Supervisor’s position is mainly a leadership role.  The candidate will supervise a team in Banking Services at Head Office.  As such, the incumbent supervises all the Payments and Reconciliation officers to ensure:
  • Settlement and reconciliation of payment transactions and general account proofing.
  • The bank receives timely and appropriate values while minimizing payment exposures in line with the institutional policies and procedures.

Key Duties and Responsibilities: 
  • Tasked with monitoring daily reconciliations and reviewing of account Nostros in line with the Banking policies and procedures.
  • Monitoring daily reconciliations and reviewing of suspense accounts in line with the Banking policies and procedures.
  • Manage and supervise the Payments and Reconciliation Officers and maintain high levels of staff productivity.
  • Oversee the effective implementation of internal controls in line with FINCA Uganda set policies and procedures.
  • Advise business on the corrective entries to be passed in line with the Banking policies and procedures.
  • Guide the account users on the adherence to the policy.


Qualifications, Skills and Experience: 
  • The applicant must hold a Bachelor of Commerce (Accounting)
  • Professional qualification – ACCA or CPA
  • Two years of work experience in a Financial/Banking Sector.
  • Excellent interpersonal skills to effectively communicate both verbally and in writing.
  • Strong analytical skills.
  • Speed and accuracy processing skills.
  • Professionalism
  • Ability to work with computer
  • Knowledge about Banking and Credit management will be an added advantage.

How to Apply:
All suitably qualified and interested candidates who so wish to take up these roles  in the aforementioned capacity are encouraged to send their applications with detailed CVs including present position and copies of relevant professional/academic certificates to: ug_jobs@fincaug.org 

Deadline: 29th June 2018

For more of the latest jobs, please visit http://www.theugandanjobline.comor find us on our facebook page https://www.facebook.com/UgandanJobline




Branch Manager Employment Opportunity - Stanbic Bank


Job Title:         Branch Manager
Organisation: Stanbic Bank
Duty Station: Entebbe, Uganda

About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary: The Branch Manager will manage the sales, service, and people, operations and business development within the Branch, including profits and staff productivity

Key Duties and Responsibilities:
  • The jobholder will drive a service culture within the Branch and adherence to the Service standards
  • Grow the balance sheet (assets and liabilities) as per set targets
  • Drive a sales culture within the branch for all staff by allocating individual sales/campaign targets for the year
  • Supervise and execute the Branch’s sales plan,
  • Visit customers to manage relationships and retention while driving sales productivity
  • Understand and keep up to date with the changes and developments in the local market/area
  • Interpret branch financials and update the team on the Branch's performance on a monthly basis
  • Optimize and streamline existing systems, processes and control for cost effective service delivery
  • Keenly monitor Branch Continuity Management plans, updating, testing and implementation
  • Attend to all audit and risk issues in the branch raised by auditors within agreed timelines and laid down procedures
  • Carry out mini audits and surprise checks within the Branch according to laid down procedures
  • Agree performance contracts for direct reports and provide monthly performance feedback in order to maintain performance at required levels
  • Manage succession planning and identify key talent.


Qualifications, Skills and Experience:
  • The ideal candidate for the Stanbic Bank Branch Manager career opportunity should hold a Bachelor’s degree in Business Studies or a related field from a recognized university
  • A minimum of three years’ experience in a managerial or supervisory position
  • Good knowledge of service, sales techniques and branch operations
  • Good knowledge of the retail banking value propositions
  • Knowledge of the banks policies and procedures
  • Working knowledge of managing local market sales principles
  • Knowledge of Code of Banking Practise
  • Good leadership skills
  • Excellent selling skills
  • Excellent interpersonal skills
  • Excellent communication skills

How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.


For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline




Several Fresher Customer Care Jobs - Executive Banker (Acacia Mall) - Stanbic Bank


Organisation: Stanbic Bank
Duty Station: Acacia Mall (Kisementi), Kampala, Uganda

About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary:  The Executive Banker will be in charging of delivering a responsive, pro-active, and proficient personal relationship banking service to a portfolio of executive banking customers in order to grow market share and retain existing business.

Key Duties and Responsibilities:
Customer Service:
·         Adhere to the service standards and provide excellent customer service.
·         The Executive Banker will steer retention by implementing the customer on boarding process, customer visits, relationship management, and other various interventions.
·         In charge of receiving and verifying customer documents for account opening, facilities, account amendments and any other customer instruction according to laid down procedures.
·         Educate customers about the Bank's products and services.
·         Fully inform customers of their rights and obligations per the Consumer Protection Guidelines including but not limited to product pricing, facilities terms & conditions and transactional fees.
·         Receive and process loan documents and handle related queries according to agreed upon turnaround times and laid down procedures.
·         In charge of notifying customers regarding the approval/decline of credit loan facilities, keep customers informed throughout the process and advise the customer of alternative options in case of a decline
Sales:
·         Ensure compliance and adherence to the Sales High 5 standards
·         Meet sales budgets and targets
·         Take part in any sales campaigns and activations.
·         Explain credit loan facility options and qualifying criteria to customers; and support customers in the completion of credit application information requirements.
·         In charge of cross sell banking products to customers within the portfolio.
·         Grow the portfolio balance sheet as per set targets
·         Develop and execute a sales activity plan and client calling schedule in line with the Customer Value Proposition (activity schedules and call reports
Risk and Control:
·         Adhere to the KYC policies and guidelines for both account opening and loan origination documents.
·         Manage all credit and operational risk in account opening and loan processing as per laid down procedures.
·         Manage audit/risk parameters for the executive banking processes and resolve all audit/risk findings within the portfolio within agreed timeliness.
·         Accountable for all facilities originated in the portfolio
·         Actively monitor and action daily referrals/validation reports within set timelines
People Management:
·         Agree performance contracts for the Executive banking Assistant and provide monthly performance feedback in order to maintain performance at required levels
·         Coach/mentor and plan training interventions for the Executive Banking Assistant working with the Branch Sales Manager/Branch Manager.
Other:
·         Hold front door keys as assigned from time to time for the Executive Banking Suite as per laid down procedures.
·         Perform any other assigned duties by the Line manager


Qualifications, Skills and Experience:
·         The ideal candidates for the Executive Banker jobs should hold a Bachelor’s degree in Business Studies or a related field from a recognized university
·         A minimum of two years’ branch banking experience
·         Past customer service experience is mandatory
·         Previous sales experience
·         Working knowledge of Executive Banking value proposition
·         Detailed working knowledge of bank products/services for the Executive customer
·         Sound knowledge of the bank's policies and procedures relating to all areas under his/her control
·         Detailed knowledge of Service standards
·         Working knowledge of the Core banking system
·         Knowledge of the risk management and credit principles
·         Good knowledge of bank policy regarding product criteria, pricing, charges and interest rates
·         Familiarity with financial statements
·         Working knowledge of competitor products and services

How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.


For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
           




Branch Manager Customer Service Jobs - Barclays Bank UK


Job Title:    Branch Manager
Organisation: Barclays Bank UK
Duty Station: Masindi, Uganda
Reports to: Regional Manager

About Barclays UK:
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.

Job Summary: The Barclays Branch Manager will primarily drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigour excellence in branches with up to 25 staff members or branches with single customer categories.

Key Duties and Responsibilities:
People Management – 30%
  • Build and develop a high performing team through embedding performance development and coaching. Ensure that team members receive coaching and feedback in order to develop to achieve their maximum potential.
  • Oversee  the End-to-End  PD process
  • Routinely recommend reward allocations for all branch staff, including bonus and pay increases.
  • Determine and manage Training Needs Analysis and Succession plans for all direct reports.
  • Responsible for hiring team members based on short-lists of candidates compiled by HR.
  • Responsible for conducting exit interviews for all employee-initiated departures from the bank. Provide results of exit interviews to HR for review and analysis.
  • Manage staff attendance levels, including approval of leave. Compile monthly absence statistics (annual leave, sick leave, family responsibility leave, maternity leave, study leave etc), and submit to HR for record keeping.
  • Directly responsible for discipline – initiate misconduct or incapacity charges, follow Barclays discipline processes together with HR and an independent chairperson. Build the case files where required.
  • Actively motivate subordinate staff and ensure they are recognized through the Barclays Africa recognition schemes.
  • Create an empowering environment for branch staff, encouraging individual ownership and initiative.
  • Deliver powerful communications with branch colleagues to ensure they understand the vision and goals of the company and of your branch.  This will include running team meetings, morning huddles, one to one meetings and written communications
  • Create and maintain a succession plan for the branch
  • Create an empowering environment for branch staff, encouraging individual ownership and initiative
  • Provide mentoring and development opportunities for members of the branch team.
  • Provide cover for Branch Managers at other outlets when required.
  • Provide honest, direct and constructive feedback to others.
  • The incumbent may need to deputize for Regional Manager if required.
  • Share knowledge experience and best practice with team members and other branch manage.
Customer Service: 25%
  • Accountable for the delivery of outstanding customer experience through service and sales within their branch
  • Regularly present in the banking hall speaking to customers and understanding their questions and needs
  • Monitor the customer satisfaction results of the branch collected through various methods (surveys, touchpads etc).  Establish targets for improvement and action plans to ensure customer satisfaction is continually improving.
  • Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
  • Build relationships with key customers, clients and businesses within the branch locality
  • Understand fully the Barclays product on offer, and makes suggestions to product teams around changes and enhancements to products.
  • Implements new product sets with assistance from specialist product managers and ensures all staff are fully aware and knowledgeable about product features and benefits
  • Steer customer focused behaviour in the branch by role modelling great customer service
  • Ensure that merchandising materials are displayed in accordance with guidelines and is useful to customers
  • Regularly review and provide feedback on SLA’s with internal service providers
  • Through effective banking hall management ensure that customers are directed to the most appropriate service delivery channel to meet their need e.g. cashiers, drop boxes ATM's etc.
  • Manage remote and manual authorizations, by assigning responsibility for authorizers, and personally authorizing high-value transactions, to ensure efficient counter service.
  • Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to customers.
  • Interview all customers who want to close their accounts because of poor service or high tariffs to determine the root cause and to attempt to retain.
Control Management:
  • Ensure compliance with operations risk and rigour requirements e.g. Health & Safety standards, security of premises, KYC and Anti-Money Laundering measures.
  • Ensure that all staff in the branch adhere to all Barclays Information Security policies and procedures through regular communication to staff and spot checks.
  • Review results of snap checks and progress on action plans.
  • Carry out regular quality checks on all processes, focusing on transactions with high financial levels and operational risks of the process, including Branch Crisis Management, systems, reviewing control reports, etc.
  • Ensure that all Barclays Africa procedures are followed through regular communication to staff and spot checks.
  • Regularly report all incidents within the branch in line with the bank’s incident reporting procedures
  • Systems administration (user maintenance) in conjunction with the Branch Operations Manager
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
Financial Management Control and Analysis:
Budget Accountability:
  • Accountable for achieving annual sales targets as cascaded from the Area Manager. Monitoring of progress towards achieving targets is done on a regular basis, at least monthly.
  • The Branch manager is also responsible for maintaining a healthy balance sheet in the branch i.e. ensuring the assets on the books of the branch are performing to expected standards, that low quality assets are kept to a minimum and that the earnings contribution of the branch is within acceptable levels.
  • Even though the branch manager may not be the cost centre owner directly, the incumbent is responsible for strict cost management in that branch i.e. reviewing all service provider quotations before the work can proceed. In addition, the branch manager is expected to conduct detailed analysis, on a monthly basis, of the following cost elements: Overtime approvals, Equipment maintenance, Stationary consumption/telephones, Sundry losses, Staff costs
  • Active involvement and accountability for making purchase/ refund business decisions within set limits e.g. Sundry loss, Potential Loss Accounts (PLA), customer refunds. Can approve release of deceased funds within predetermined limit.
Community: 5%
  • Actively participate in local community events and networking opportunities (e.g. clubs, meetings, business associations)
  • In charge of developing the external market and community profile needed to maximize the local marketing opportunity
  • Identify community initiatives to become involved in and support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
  • Link community initiatives to both business opportunities and colleague events
  • Actively promote community agenda within the branch to build pride within colleagues and customers


Qualifications, Skills and Experience:
  • The ideal candidate for the Barclays Branch Manager job placement should preferably hold a First degree or diploma or relevant experience in a front-line banking sales/marketing/service environment or possess relevant experience to compensate
  • A minimum of three years’ Retail supervisory experience
  • Working knowledge of Competitor product sales experience and Operational Awareness is an added advantage. 
  • The incumbent for the Banking job must possess detailed knowledge of the full Barclays Retail product set, Local Business services and an overview of Corporate Business services, including Treasury.
  • Broad understanding of technical support systems e.g. Flexcube, Sybrin
  • Detailed knowledge and understanding of Barclays Retail strategy, operating structure and interface with other functions
  • Good understanding of Risk and Credit policies and procedures
  • Detailed understanding of people policies and procedures
  • Up to date knowledge of competitor and market activity in local area
  • Working knowledge of Brand and Leadership Development
  • Good team building skills
  • Recruitment Skills
  • PD Team Leader
  • Skills in People Management
  • Excellent coaching and training skills
  • Strong communication and presentation skills
  • Business Management/Financial Management
  • Performance Management skills
  • Resource Management
  • Cultural and Change Management
  • Excellent planning skills
  • Good PC Skills
  • Decision-making skills
  • Sales management skills
  • Conflict Management
  • Time Management
  • Effective Coaching
  • Leading and Rewarding Performance
  • Presentation skills
  • Situational leadership
  • Manpower planning
  • Managing for Value (Financial Management)

How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:


Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




Manager, Work Place Banking -Eastern Region Job Placement - Stanbic Bank


Organisation: Stanbic Bank
Duty Station: Mbale, Uganda

About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary:  The Manager, Work Place Banking -Eastern Region will acquire, manage and grow WPB companies in the top CIB target list as the primary WPB Relationship Manager as well as manage  the portfolio quality to maximise business growth, retention and profitability of  the schemes.

Key Duties and Responsibilities: 
  • Formulate and implement a sales action plan at scheme/company level.
  • Drive penetration by selling and cross selling all the relevant bank products (assets, liabilities, payroll etc) in the allocated companies.
  • Recognise and leverage WPB opportunities in top CIB companies broken down in terms of private Banking, Executive and Silver and devise plans on how to convert such opportunities into actual sales with the help of the PM segments.
  • Maintain a visible and active presence in the assigned companies to support the relationships.
  • Foster a team approach by actively building strong working relationships with CIB Relationship Managers who in turn would support in managing the companies better.
  • Assume ultimate accountability for the management and resolution of customer queries and complaints raised by employees or management of the companies in the portfolio.
  • Daily monitoring of the portfolio to identify defaulting customers for easy follow up with employers
  • Resolve First Installment Defaults (FIDs), salary diversions or missed salaries
  • Work with the companies/HR/Finance to understand the underlying reasons for default and seek support to sort them.  Otherwise, forward the accounts to R & R for a collections strategy.


Qualifications, Skills and Experience:
  • The ideal candidate for the Stanbic Bank Manager, Work Place Banking -Eastern Region job placement should hold a Bachelor of Commerce/BBA degree from a recognized university
  • Masters degree an added advantage
  • A minimum of three to five years of practical sales experience, with proven results
  • General banking experience.
  • Experience in sales or relationship management
  • Sound knowledge and understanding of the Personal Banking market to source the best possible sales leads.
  • Ability to identify need for change and to drive the desired changes, adaptable and flexible in anticipating and realising market opportunities.
  • Sound knowledge of the product range, including pricing options, features and benefits etc.
  • Understanding of linkages between products and services and the different PM segments.
  • Thorough understanding of the market and its dynamics
  • Extensive knowledge of the corporate organisations and their profiles.
  • Understanding of risk management principles.

How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.


Deadline: 25th June 2018

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline





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