Several No Experience Teller Job Opportunities - Citi Bank

Job Title:      Teller (Several No Experience Job Opportunities) Organisation:  Citi Bank Duty Station:  Kampala, Uganda Reports to: C...

Showing posts with label Banking Jobs in Uganda. Show all posts
Showing posts with label Banking Jobs in Uganda. Show all posts

Channels Officer - Agency Banking Jobs - UGAFODE Microfinance Limited


Job Title:    Channels Officer - Agency Banking

Organisation: UGAFODE Microfinance Limited

Duty Station: Kampala, Uganda

Reports to: Channels Manager

Ref: HR/STAFF/VAC – 01/21/10/20


About US:

UGAFODE Microfinance Limited (MDI) is a registered financial institution in Uganda and is adherent to the Central Bank’s regulations and guidelines and was founded in 1994 to provide quality microfinance services.


Job Summary:  The Channels Officer - Agency Banking will be responsible for performing a wide range of customer- centred activities and services for Agent Banking and other channels that have an impact on sterling experience so as to attract, retain and manage customer relationships in an efficient and effective manner in compliance with applicable regulatory guidelines and UGAFODE processes, controls and quality standards.


Key Duties and Responsibilities:  

·        Drive sales strategies and initiatives for the Agent Banking solution; develop the Branch's sales plan and execute the plan according to agreed activities, action plans and budgets.

·        Monitor transactions and performance in branches, to achieve the required Business growth in customers and transaction volumes.

·        Develop and follow through implementation of training programs for the assigned agents in a branch.

·        Conduct regular visits to agents to confirm compliance with policies and procedures.

·        Carry out first level maintenance of agent banking equipment, e.g. POS and logbooks and Mobile phone trouble shooting.

·        Attend to Agent, internal and external customer queries and complaints in line with the customer service standards of UGAFODE.

·        Monitor day-to-day activities of the branch agents such as float availability, challenges, system downtime and escalate for resolution to relevant stake holders.

·        Support the business units in the identification of potential agents, coordinate joint marketing activities and cross-sell Alternative Banking Channels products.

·        Carry out daily reconciliation of agent transactions as per set guidelines to mitigate envisaged risks.

·        Ensure that agent banking policies and procedures are adhered to and also train staff to ensure product knowledge.


Qualifications, Skills and Experience:

·        The ideal applicant for the UGAFODE Microfinance Limited Channels Officer - Agency Banking job opportunity must hold a Bachelor’s degree preferably in a business-related field. E.g., BBA, B Economics or equivalent.

·        At least two (2) years’ work experience in the banking environment specifically supporting Agent Banking.

·        Familiarity with the Anti-Money Laundering act and other regulatory frameworks.

·        Have business drive.

·        Good Marketing and Interpersonal relations skills.

·        Analytical and having attention to detail.

·        Excellent report writing skills.

·        Knowledge of the full MS Office suite.


How to Apply:

If you believe you meet the requirements as stated, submit an application letter together with an up- to-date CV to our email: Please indicate the job title and vacancy reference number for the job you are applying for in the Email Subject Line. Your applications should be addressed to the Head of Human Resources


Deadline: 31st October 2020


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IT Manager Job Careers - Metropol Uganda Limited


Job Title:    IT Manager

Organization:  Metropol Uganda Limited

Duty Station:  Kampala, Uganda

Reports to: General Manager


About US:

Metropol Uganda Limited is a Credit Reference Bureau (CRB) licensed by Bank of Uganda in 2015 to offer CRB services to the Ugandan market and has been in operation since then. Metropol provides CRB services to Bank of Uganda regulated financial institutions including Commercial Banks, Credit Institutions and Microfinance Deposit Taking Institutions (MDIs) following the enactment of a legal framework (Amendment to the Banking Act) that mandates banks to share credit performance data on their customers.


Job Summary:  The IT Manager will be responsible for the overall provision of IT services in MUL, procuring and maintaining the necessary IT Support Infrastructure for smooth operations of the company. The IT Manager is also responsible for conceptualizing and developing new product solutions that will drive MUL's business growth as well as ensuring a secure IT and Data driven environment.


Key Duties and Responsibilities:  

Routine Work

·        Support LANs, WANs, network segments, Internet, and intranet systems.

·        Support all applications leased by clients and internal users

·        Maintain and support system efficiency operations.

·        Ensure design of a system that allows all components to work properly together.

·        Maintain network and system security.

·        Monitor networks to ensure security and availability to specific users.

·        Evaluate, modify and report periodic systems performance to support capacity planning.

·        Identify user needs and recommend/implement necessary interventions.

·        Design and deploy networks (network address assignment, routing protocols and routing table configuration).

·        Assign configuration of authentication and authorization of directory services.

·        Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.

·        Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.

·        Administer servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates and patches.

·        Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project or operational requirements.

·        Develop and maintain installation and configuration procedures.

·        Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.

·        Perform regular security monitoring to identify any possible intrusions.

·        Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, and media is recycled and sent off site as necessary and as per policies and procedures.

·        Perform regular file archival and purging as deemed necessary.

·        Create, change, and delete user accounts per request.

·        Provide IT support per request from various users as per laid down procedures.

·        Investigate and troubleshoot IT issues.

·        Repair and recover from hardware or software failures.

·        Maintain operational, configuration, or other procedures.

·        Conduct ongoing performance tuning, hardware upgrades, and resource optimization as required.

·        Configure CPU, memory, and disk partitions as required.

·        Maintain data center environment and monitoring equipment

·        Manage end user IT requirements

·        Work with other business units and external clients to resolve issues and come up with new solutions that drive business performance.

·        Manage external clients' requirements and expectations on Metropol systems including systems integration and other related matters.

Data Administration duties

·        Executing the company strategy for new data set acquisition

·        Data template management including validation rules

·        Ensuring that data quality standards are maintained

·        Ensuring that data is fresh and accurate

·        Support in devising and establishing the company's data quality procedures, standards and specifications

·        Providing management reports on PI data quality

·        Providing insights, trends and recommendations to the business, development and analyst team regarding the data held by the company

·        Collaborating with IT teams and management to devise a data strategy that addresses industry requirements

·        Researching new opportunities for data acquisition

·        Identifying and evaluating current data management technologies

·        Training clients and internal users on Metropol Data Management

·        Summarizing error logs, error analyses and success rates per PI segment

·        Monitoring data submission by Participating Institutions

·        Facilitating newly recruited Participating Institutions (PIs) to submit data to Metropol as per the internal policies.

·        Assisting existing PIs to maintain an acceptable Q-score of the data they submit to Metropol.

·        Running validation tests against client's data and ensuring that any exceptions are handled.

·        Ensuring that the client's data is updated as per the Data Quality Management policies.

·        Extracting analytics from data submissions.

·        Communicating data quality reports to the PI's.

·        Communicating data quality reports to Bank of Uganda

·        Liaising with PIs to ensure that their data is updated at least on a monthly basis

·        Research on disputes between lenders and subjects of credit profiles


Qualifications, Skills and Experience:


·        The applicant should hold a Bachelor’s degree in Computer Science, BIT, Software Engineering or a related field.

·        A Postgraduate qualification in any of the above fields is an added advantage.

·        At least five years of relevant work experience in a busy IT driven working environment.

·        Strong knowledge in Microsoft PowerPoint, Word, Excel, Visio.

·        Working knowledge of Unix/Linux, and Windows operating system

·        Working knowledge in databases and database design not limited to Oracle, MySQL and Postgres.

·        Microsoft Certifications MCSA and MCSE

·        Linux Systems Administration certification and other qualifications like CCNA, CCNP

·        Proven and thorough knowledge of LAN and WAN technologies, such as VSAT, WLANs, VPN, etc.

·        General skills and certifications for Data Centre environment and physical security management



·        Good Communication and presentation skills

·        Investigation & diagnostic skills

·        Ability to learn and master employer-specific software

·        Complex problem solving skills

·        Have a sound understanding of business requirements and be able to offer the desired support.

·        Good Planning and organizing skills

·        Technological awareness

·        Working closely and harmoniously with Regulators and All Data providers

·        Ability to work and participate in a team with open and collaborative style of communications

·        Good leader and Team player

·        Excellent time management, organizational skills and strong problem solving skills

·        Ability to acquire knowledge to make process improvement recommendations

·        A flexible approach to work, demonstrated by a willingness to undertake further duties as assigned

·        Ability to perform assigned tasks with minimal direct supervision.

·        Ability to respond promptly and professionally to bug reports.

·        Ability to interview stakeholders to understand business rules and requirements, map business process and flows, and translate findings into effective business requirements.

·        Ability to collaborate with technical teams, demonstrating an awareness of the software development life cycle.

·        Ability to assist internal CRM team in understanding the workings and flow of MUL applications.


How to Apply:

All candidates should send their applications to:


Deadline: 30th October 2020


For more of the latest jobs, please visit or find us on our facebook page

Entry Level Field Recoveries Officer Job Opportunities - Platinum Credit (U) Ltd

 Job Title:    Field Recoveries Officer

Organization: Platinum Credit (U) Ltd

Duty Station:  Upcountry, Uganda


About US:

Platinum credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.


Job Summary:  The Field Recoveries Officer will ensure proper management of assigned credit facilities in default in such a way that loss to PCL is minimized, controlled or avoided.


Key Duties and Responsibilities:  

·        Achieving set recovery targets.

·        Negotiate viable repayment plans and ensure consistency of payment by a client

·        Field Visits and serving demand letters at customer’s workplace/home to persuade/cause them to pay.

·        Updating client’s Accounts with feedback collected and uploading necessary documents in the system.

·        Skip Tracing.


Qualifications, Skills and Experience:

·        The applicant for the Platinum Credit (U) Ltd Field Recoveries Officer job must hold a Degree in a relevant field.

·        The applicant must have one year of experience in a similar position/ any other collections related role preferably in financial institution.

·        Must possess a motorcycle riding permit

·        Ability to work under pressure.

·        Male candidates are encouraged to apply.

·        Computer knowledge.

·        Excellent numerical and analytical skills.

·        Excellent interpersonal and communication skills.

·        Age: 22-33 years


How to Apply:

All interested and qualified candidates please submit their applications, detailed CVs and testimonials to the address below;


The Human Resource Manager;

Platinum Credit (U) Ltd


Send your application by


Email to:


Deadline: 31st October 2020



For more of the latest jobs, please visit or find us on our facebook page

Several Fresher Sales Representative Job Opportunities - Platinum Credit (U) Ltd


Organization: Platinum Credit (U) Ltd
Duty Station:  Kampala, Uganda
Opening: 20th October 2020

About US:
Platinum credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector.

Job Summary:  The Sales Representative will procure sales on behalf of Platinum Credit (U) Ltd. 

Key Duties and Responsibilities: 
·       Present and sell company products and services to potential clients.
·       Establish and maintain client relationships.
·       Respond to and follow up sales inquiries using appropriate methods.
·       Develop and maintain current product knowledge.
·       Identify and resolve client concerns.
·       Participate in marketing events.
·       Communicate new product and service opportunities and provide feedback gathered through field activity to appropriate company staff.

Qualifications, Skills and Experience:
·       The ideal applicant should have a minimum of 6 months’ experience preferably in a financial institution.
·       Degree or Diploma in a relevant field
·       Excellent numerical and analytical skills
·       Excellent interpersonal and communication skills
·       Age: Below 25 years

How to Apply:
All interested and qualified candidates please submit your application, detailed CV (in Ms Word format) and testimonials (in PDF format)to the address below; (total email size should not exceed 2mb)

The Training Manager;
Platinum Credit (U) Ltd

Send your application by

Email to:

Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd

Deadline:  Open 

For more of the latest jobs, please visit or find us on our facebook page

Fresher Agent Banking Supervisor Career Jobs - Opportunity Bank


Job Title:    Agent Banking Supervisor

Organisation: Opportunity Bank

Duty Station: Kampala, Uganda

Reports to: Digital Financial Services Manager


About US:

Opportunity Bank (U) Ltd is a leading provider of microfinance services in Uganda with huge expansion plans. The Bank is a member of the MyBucks SA group, a leading FINTECH provider and Opportunity International, a global microfinance institution serving over 3 Million in different countries.


Job Summary:  The Agent Banking Supervisor will contribute to the development and implementation of the product/ service; ensure that the service is properly executed to achieve Bank objectives. The incumbent will support the implementation of the DFS work plan in line with Bank Strategy, Agent Banking policy, procedures and internal customer expectations. The jobholder will also track expenditure and ensure it is in line with work plan and budget requirements. Ensure modification of any changes to reflect the actual ground expenditure.


Key Duties and Responsibilities:  

Agent Banking Management:

·        Review and update the existing Agent network strategy and network development KPIs to ensure that the development and expansion of the network meets the needs of the business

·        Manage the development of the network against these KPIs and create regular reports communicating progress made against these targets

·        Manage the selection and recruitment of new Agents to the network ensuring quality recruitment

·        Manage the delivery of all training given to Agents and ensure that the content and structure of Agent training courses are kept up to date

·        Review and update the Agent performance KPIs and manage the Agent evaluation process to ensure that all Agents are delivering high levels of customer service

·        Ensure that all Agents comply with all applicable operational guidelines and identify, report and address any fraud that occurs within the network

·        Put in place structures and procedures to receive and respond to customer and staff feedback in regards to the performance of Agents and improvements to service/ product.

·        Ensure that all new initiatives aimed at the service, recruitment and retention of customers are implemented across the Agent network including new functionalities available through the Agent Banking service as well as marketing initiatives.

·        Ensure that Agents have sufficient liquidity to meet customer needs through the management of the liquidity forecasting and delivery processes. Ensure that liquidity is delivered to Agents in a timely and cost effective manner

·        Manage the activities of all third parties recruited by OBUL to assist with the development and operation of the network

·        Manage the relationship between OBUL and the Agents and ensure that Agents are motivated and contented in their work and ensure effective communication between OBUL and Agents

People Management:

·        Provide training and support to staff and Agents in line with the Agent banking strategy, Agent procedures manual.

Risk Management and Compliance:

·        Identify risk factors and establish frameworks to mitigate risk under Agent Banking in line with risk management dashboards and Bank policies.

·        Ensure compliance with product policy and procedures as well as compliance with the regulator which is Key to the product maturity.


Qualifications, Skills and Experience:

·        The applicant must hold a Bachelor’s degree from a reputable institution

·        Extensive experience of developing and supervising a network of Agents or merchants and be able to demonstrate previous success in such a role.

·        Experience in report writing

·        Demonstrated ability to also work as a part of a team

·        Good communication skills (oral and written)

·        Analytical and numerical skills involve reading and interpreting financial reports, analyzing trends, financial/business management skills to a high level in order to drive strategy

·        Advanced process management skills

·        Good knowledge of IT and Microsoft packages

·        Great people management skills with a focus on Customer centricity

·        Problem solving and critical analytical thinking

·        Planning ahead and quick resolution

·        Creativity and innovative solutions with a benchmarking approach

·        Knowledge on sign language is an added advantage.


Opportunity Bank is an equal opportunity employer. All qualified candidates are encouraged to apply, regardless of disability, gender, marital status, religion and ethnicity.


How to Apply:

All suitably qualified and interested candidates should send their signed application letters together with their curriculum vitae to


NB: Kindly note only applicants who meet the minimum requirements will be contacted. All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply


Deadline: Tuesday 27th October 2020


For more of the latest jobs, please visit or find us on our facebook page

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