30 Client Service Officer Job Opportunities - SolarNow

Job Title:         Client Service Officer (30 Job Opportunities) Organization:  SolarNow Duty Station:  Different Locations, Uganda ...

Showing posts with label Administration Jobs in Uganda. Show all posts
Showing posts with label Administration Jobs in Uganda. Show all posts

Finance and Administrative Officer - Right To Play

Organisation: Right To Play
Duty Station: Kampala, Uganda
Reports to: Country Director (CD)

About US:
Right To Play is a global organization committed to improving the lives of children and youth affected by conflict, disease and poverty. Established in 2000, Right To Play has pioneered a unique play-based approach to learning and development which focuses on quality education, life skills, health, gender equality, child protection and building peaceful communities. With programming in over 15 countries, Right To Play transforms the lives of more than one million children each week, both inside and outside of the classroom.

Job Summary:  The Finance and Administrative Officer is responsible for the proper implementation of financial procedures in all RTP programs in the country of operation. The incumbent is responsible for overseeing and maintaining effective and efficient accounting and financial records for the offices in the country of operations. He/she is responsible for preparing financial reports for local management, preparing the payroll and maintaining accounts payables. In addition, the incumbent is responsible for the management of HR and office administration.

Qualifications, Skills and Experience: 
  • The ideal candidate for the Right To Play Finance and Administrative Officer must hold a Bachelor’s degree in Business Administration, Finance, Accounting or related discipline.
  • Four years of experience in a similar role.
  • Experience of accounting, financial management of grants, developing budgets, HR management.
  • Knowledge of ACCPAC accounting software;
  • CPA, ACCA or CMA or other related qualifications;
  • Superior bookkeeping skills;
  • Experience working in INGO;
  • Experience in managing direct reports.
  • Attention to detail and ability to plan and implement work plan with minimum supervision;
  • Good networking and interpersonal skills;
  • Ability work with large data with attention to details;
  • Ability to work efficiently under tight deadlines and pressure;
  • Excellent communication and reporting skills;
  • Strong analytical abilities and ability to prepare concise and informative financial reports;
  • Excellent reporting skills;
  • Good professional verbal and written communication skills;
  • Ability to work as part of a team in culturally diverse professional staff;
  • Leadership and management skills.

How to Apply:
All candidates should send their updated resumes and cover letters to: UgandaHR@righttoplay.com and kindly include “Position, Location” and your name in the subject line.

Deadline: 18th February 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Prestige Personal Bankers - Barclays Bank UK

Organisation: Barclays Bank UK
Duty Station: Kampala, Uganda
Reports to: Branch Manager

About Barclays UK:
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.

Job Summary: The Prestige Personal Banker will deliver exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all Barclays Bank Retail products & services.

Key Duties and Responsibilities:                                                                          
1. Sales to Retail Banking Customers: 50%
  • Actively participate in specific product campaigns by ensuring that the products are explained to customers.
  • Agree, meet and exceed targets for specific sales campaigns.
  • Maintain own sales performance statistics for management information usage.
  • Own and manage personal product & channel sales targets to contribute towards the outlet sales objectives.
  • Refer to the appropriate area of delivery for specialist product help or advice (e.g. Schemes or Home Loans) when uncertain about the product delivery or application process. Respond directly to the customer.
  • Build and strengthen effective relationships with branch staff to ensure that non-sales staff refer customers to the Personal Banker when they identify a particular product or service need.
  • In integrated branches, build effective relationships with Customer Advisors to ensure that they refer standard customers who become eligible for Prestige products and services.
  • Responsible for complete account opening documentation together with customers and submit to the Branch Manager for review before submitting to operations for processing.
  • Call customers when their accounts have been opened, generate welcome pack letters and send to customers.
2. Operational Rigour and Compliance with KYC Requirements: 20%
  • Ensure accuracy of each new account application, loan document, Barclaycard application and bank account mandate change. Personal Bankers are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
  • Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
  • Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Branch Manager.
  • Comply with all general Barclays operational risk & rigour requirements e.g. KYC and anti-money laundering regulations.
  • Occasionally, support the Branch Manager to open and close cashier tills at the beginning and end of each day.
  • Carry out snap checks as allocated by the Branch Manager.
3. Provision of Customer Service: 15%
  • Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Prestige Branch Manager.
  • Build and strengthen working relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
  • Guide customers to the appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
  • Guide customers as soon as cheque books, cards and other account items are ready for collection. Follow up with customers that have not collected the items within a reasonable time.
  • Guide customers as soon as new loans are approved and encourage draw-downs on the new loans.
  • When the branch is busy walk the queues- resolve quick inquires and direct customers to the correct counters.
  • Restocks merchandising materials (pamphlets, forms) in the Prestige Branch and advise the Branch Manager if supplies are running low.
4. Branch Support: 10%
  • Work in liaison with the Branch Manager/BOM, open and close Cashier tills at the beginning and end of each day.
  • Authorise cashier transactions above their teller limits when called upon.
  • Serve as the cash custodian for the Branch. This involves checking cashier cash levels throughout the day, restocking cashiers or repatriating excess funds, and reordering cash from the external provider based on daily limits as set out.
5. Community: 5%
  • Identify and participant in community initiatives to support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
  • Significantly contribute ideas to support the community initiatives agenda in the branch.

Qualifications, Skills and Experience:
  • The ideal candidate for the Barclays Bank Prestige Banker Jobs should hold a Good University degree or diploma or relevant experience in a front-line banking sales/marketing/service environment
  • Competitor product sales experience is an added advantage
  • The applicant should have comprehensive knowledge of the Bank's products, services and policies including standard tariffs.
  • Broad knowledge and understanding of overall Retail goals & objectives, including the branch’s objectives growth of sales, cost control and income contribution
  • Broad knowledge and understanding of the sales process
  • Detailed knowledge of the procedural manuals
  • Detailed knowledge of the bank's internal departments, systems & procedures as well as risk & rigour requirements
  • Detailed working knowledge and understanding of relevant legislation e.g. KYC, Anti-Money laundering, banking code, service standards, health & safety standards etc
  • Excellent planning and organization skills
  • Excellent communication skills, both verbal and written
  • Good questioning skills
  • Good PC skills
  • Good numeracy & analytical skills
  • Good selling/influencing skills
  • Good presentation skills
  • Good influencing & negotiation skills training
  • Prior credit training
  • Good networking skills
  • Good listening skills

How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline

Comprehensive Refugee Response (CRR) Associate - United Nations High Commissioner for Refugees (UNHCR)

Organisation: United Nations High Commissioner for Refugees (UNHCR)
Position No.: 10030519
Vacancy Notice: 006/2019
Duty Station:  Kampala, Uganda
Reports to: Head of the Solutions Unit
Grade: G6

About UNHCR:
The Office of the United Nations High Commissioner for Refugees was established on December 14, 1950 by the United Nations General Assembly. UNHCR’s mandate under the Statute of the Office of the United Nations High Commissioner for Refugees is to lead and co-ordinate action for international protection to refugees; seek permanent solutions for the problems of refugees and safeguard refugee rights and well-being. UNHCR has an additional mandate concerning issues of statelessness, as it is given a designated role under Article 11 of the 1961 Convention on the Reduction of Statelessness.

Job Summary:  The Comprehensive Refugee Response (CRR) Associate will support the Solutions Unit in promoting a multi-stakeholder comprehensive refugee response in Uganda. The post requires the ability to prioritise tasks and to organise work independently based on direction from the supervisor.

Key Duties and Responsibilities: 
  • Ensure timely implementation of administrative and budget procedures in the area of responsibility.
  • Support strategic partnerships with stakeholders in CRRF such as the private sector, development partners, international and civil society organizations, UN agencies and the district authorities.
  • Support mapping exercises of refugee financing and development programming in the relevant districts, to determine gaps, capacity and comparative advantage of different actors.
  • Support documentation of economic activities and socio-economic factors impacting refugees self-reliance.
  • Select and make pertinent abstracts, talking points, information material and undertake searches for information as relevant for CRRF and other initiatives of the Unit.
  • Support the Solutions Unit in key research activities.
  • Prepare briefing materials for Supervisor and other staff in the Solutions Unit.
  • Prepare meetings and seminars including draft agenda, budget, background materials, minutes, etc.
  • Support to work plans and reporting processes involving Solutions Unit, CRRF, UNDAF and other initiatives.
  • Provide support in the preparation on mission plans.
  • Share relevant information and requests with various stake-holders.
  • Draft correspondence and ensure follow-up.
  • Maintain accurate records and ensure archiving of CRRF materials.
  • Maintain policy, confidential and general management files.
  • Manage the flow of information to/from the Supervisor and other staff; identify priority matters that need to be urgently addressed by the Supervisor.
  • Keep lists of names, addresses and telephone numbers of various stakeholders.
  • Perform other related duties as required.

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations UNHCR Comprehensive Refugee Response (CRR) Associate job placement should have completed Secondary education or equivalent technical or commercial school with post-secondary certificate/training in a related field.
  • At least six years of previous job experience relevant to the function.
  • Excellent computer skills including excel, word and power point.
  • Fluency in English, excellent drafting and editing.
  • Strong advocacy and negotiation skills.
  • Excellent oral and written communication, including listening, facilitating and influencing skills.
  • Excellent skills in planning, budgeting and organizing.
  • Knowledge/experience on Ugandan refugee situation, in particular in terms of socio-economics and livelihoods/self-reliance.
  • Knowledge/experience on coordination within the UN system.
  • Previous experience of UNHCR.

How to Apply:
All interested Ugandan nationals who wish to join the United Nations High Commissioner for Refugees (UNHCR) in the aforementioned capacity are encouraged to click on the link below and follow the application instructions after reviewing the job details.

Deadline: 17th February 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Administration Officer - National Agricultural Advisory Services (NAADS)

Job Title:      Administration Officer
Organisation: National Agricultural Advisory Services (NAADS)
Duty Station:  Kampala, Uganda
Reports to: Head, Human Resource and Admin’ Unit

About US:
The National Agriculture Advisory Services (NAADS) is one of the statutory semi-autonomous bodies in the Ministry of Agriculture, Animal Industry and Fisheries (MAAIF); established in 2001 by an Act of Parliament (NAADS Act 2001) to specifically facilitate efficient and effective delivery of agricultural advisory services for enhanced production and productivity.

Job Summary:  The Administration Officer will assist the Head Human Resource and Administration in carrying out various activities related to human resource management and administration function.

Key Duties and Responsibilities: 
  • Maintain of all staff personal files of the NAADS and keep them updated with all the relevant documents including contracts, leave (annual, sick, special), staff appraisals, record of discipline etc.
  • Receive all new applications for employment and present to the Head, HR & Administration what is appropriate for staff recruitment.
  • Prepare interviews for the short listed candidates for job vacancies
  • Handle staff welfare matters including applications for staff loans, catering services, medical etc.
  • Prepare general leave roster and track leave records/ entitlements.
  • Handle all staff inquiries, complaints, suggestions etc., and recommend and /or discuss appropriate action with the Head, HR & Admin services.
  • Process payments for stationery, office equipment and other supplies
  • Handle payments for utilities and suppliers such as water, electricity, telephone, etc.
  • Supervise maintenance and cleanliness of NAADS premises and its surroundings.
  • Assist in the updating registers for all NAADS properties and fixed assets.
  • Help in identifying malfunctioning equipment and furniture that need repair.
  • Ensure NAADS vehicles are in good running condition at all times
  • Perform any other duties as may be assigned by the supervisor

Qualifications, Skills and Experience: 
  • The ideal candidate for the National Agricultural Advisory Services (NAADS Administration Officer job placement must hold a Bachelor’s degree in Public Administration, Social sciences or any other related discipline
  • Must possess a Post Graduate Diploma in Public Administration, Human Resource or any other related field
  • Masters qualification is an added advantage.
  • A minimum of four years of relevant experience in resource management and administration, 2 of which must be at least in a comparable organization.
  • Good interpersonal skills
  • Ability to communicate in a courteous and professional manner.
  • Ability to work in a team and independently.
  • Ability to work under minimum supervision.

How to Apply:
All suitably qualified and interested candidates should send their applications with comprehensive typed CV, copies of certificates and/or testimonials together with the applicant’s telephone numbers, names, addresses, and telephone contacts of three referees to;

The Executive Director,
National Agricultural Advisory Services- NAADS,
P.O. Box 25235,
Plot 5, Kyadondo Road, Block B, Legacy Towers Nakasero, Kampala.

Deadline: 18th February 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

2 Officer Records and Registries - Uganda Revenue Authority (URA)

Organisation: Uganda Revenue Authority (URA)
Duty Station: Kampala, Uganda
Reports to: Supervisor Records & Registries
Job Code: HRM/072/608

About URA:
The Uganda Revenue Authority (URA) was established by the Uganda Revenue Authority Statute of 1991 and set up in September of the same year as a central body for assessment and collection of specified revenue, to administer and enforce the laws relating to such revenue and to provide for related matters. This statute incorporated all the laws that were in force then regarding tax collection. The new organization (URA) amalgamated the three tax administration departments that were responsible for all the taxes collected by the Central Government of Uganda.

Job Summary:  The Officer Records and Registries will facilitate effective and appropriate management of the organization’s records and provide accessibility and safety from their creation, right through to their eventual disposal. The incumbent will also receive and verify records transferred to and from the registry to enhance a stream lined system in records management.

Key Duties and Responsibilities: 
  • Receive records and acknowledge receipt of records from the record users by making reconciliation between the details on the transfer list and actual records
  • Sort and create files for records that are brought for safe custody in the registry
  • Capture records received in the database and update whenever there is change in movement of that particular record
  • Retrieve documents requested for by users in the organization to facilitate decision making.
  • Keenly analyze user requests for retrieval of records to determine the nature of records requested for
  • Crosscheck in the database or Inventory register to confirm whether records are under custody and their location within the registry
  • Go through the boxes in the identified location and identify documents requested for
  • Record in the borrowers register and issue to the respective borrowers
  • Capture all files in the borrower’s database
  • Insert and Update all returned files in the borrower’s database
  • Conduct weeding to facilitate optimum utilization of storage space.
  • Review transfer forms to determine the nature of records that need to be weeded out of the registry under the guidance of the Retention and Disposal Schedule
  • Compile lists of records that are to be weeded and share with supervisor
  • Conduct actual weeding of records from the registry and transfer them to the next level of management either Archive or Disposal.
  • Prepare a draft report of records weeded and submit to the supervisor.
  • Mail Management.
  • Receive and Dispatch all incoming and outgoing correspondences
  • Work hand in hand with courier services to ensure that correspondences are delivered on time at their respective destinations.
  • Track all correspondences dispatched
  • Manage all URA postal boxes.

Qualifications, Skills and Experience: 
  • The applicants for the Uganda Revenue Authority (URA) Officer Records and Registries job opportunities should hold Bachelor’s degrees in either: Library & Information Science, Records & Archives Management, Information & Office Management
  • Post Graduate Qualification in Records Management or related field
  • At least two years’ experience in a related field in a reputable organization
  • Good Knowledge of National Records and Archives Act, Access to Information Act (2005), Records Management processes and procedures, Electronic transactions Act (2011) and ISO standards
  • Proficiency in Electronic Records Management
  • The incumbent must have strong written and oral communication skills
  • S/he must have Good interpersonal skills with the ability to multi- task with a high level of integrity
  • Resilience with the ability to travel frequently and flexibility with ability to prioritize tasks
  • The incumbent must possess good analytical skills with close attention to detail
  • S/he must have good reporting skills with proven sense to confidentiality
  • S/he should have the ability to work in teams
  • S/he must be able to undertake lifting and carrying of boxes containing paper records safely

How to Apply:
All suitably qualified and interested candidates who wish to join URA should apply online by visiting the website below. Please go to Careers link, Click Here, ‘CAREERS -> EXPERIENTIAL HIRING -> Login (If new, register, else continue)’ to view detailed job description of the roles and responsibilities and other required competencies. All applicants are required to scan and attach copies of the required academic documents only e.g. Transcript, O’ Level, A’ level, Degree certificates. Each attachment should not exceed a limit of 1MB and ONLY Portable Document Format (pdf) are allowed.

Note: The list of shortlisted and successful candidates will be published on the URA website. Academic documents for the successful candidates will be vetted and background checks conducted before they are considered for appointment into the Authority. Any applicants found with forged academic documents will be charged in the courts of law.

Deadline: 5th March 2019 at 11:59pm

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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