30 Client Service Officer Job Opportunities - SolarNow

Job Title:         Client Service Officer (30 Job Opportunities) Organization:  SolarNow Duty Station:  Bukwo and Ishaka, Uganda Rep...

Showing posts with label Administration Jobs in Uganda. Show all posts
Showing posts with label Administration Jobs in Uganda. Show all posts

Fresher Finance and Administration Officer NGO Jobs - TPO Uganda

Organisation: TPO Uganda
Duty Station:  Uganda
Reports to: Project Coordinator

About US:
TPO Uganda is a national Ugandan Non- Governmental Organization that has been operating in Uganda since 1994. TPO-Uganda services are delivered through a community and family-oriented intervention model. We envision a society where vulnerable and marginalized people enjoy mental health, social and economic well-being and lead harmonious, mutually supportive and productive lives.

Job Summary:  The Finance and Administration Officer (FAO) is responsible for overseeing and managing all administrative, human resources and financial functions of the project. This includes finance and accounting services, financial reporting, budgets development and management, financial analysis, monitoring, utilization of funds, proper documentation and safe custody of staff files and to ensure compliance with organizational policies and procedures as well as donor requirements.

Qualifications, Skills and Experience: 
  • The ideal candidate for the Finance and Administration Officer (FAO) job must hold a Bachelor’s degree in accounting preferably BCOM
  • Level II of ACCA and a registered member of CPA Uganda.
  • A minimum of two years of related work experience
  • Candidate must complete a professional qualification within two years of joining the organsiation.

How to Apply:
All candidates should send their updated CVs and cover letter with three professional referees and a table showing your past 3 year salary history to: Human Resources and Administration Manager, TPO Uganda, Plot 3271, Kansanga, Opposite Kampala International University, Off Ggaba Road, P.O Box 21646 Kampala, Uganda

Deadline: 21st June 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Fresher Typist (Secretary) Jobs - Amnet Graphics & Secretarial Solutions

Job Title:         Typist (Secretary)
Organization: Amnet Graphics & Secretarial Solutions
Duty Station: Uganda

Job Summary:  The typist (secretary) shall be reporting to the Director and will be tasked with but not limited to performing the duties and responsibilities assigned to. She shall also be assisting with carrying out the front office duties that includes attending to members inquiry and addressing them amicably in Lira.

Key Duties and Responsibilities: 
·         Assisting with the management duties and responsibilities in the long run
·         Assisting in the management of petty cash and ensuring proper records of books of accounts
·         Typesetting and printing of clients documents
·         Carrying out photocopying of clients documents
·         Performing the task of scanning clients documents to the desired formats
·         Laminating and or sealing of clients documents
·         Carrying out the work of binding of clients documents
·         Training and assessing learners in Computer Application package

Qualifications, Skills and Experience: 
·         The applicant must hold a Certificate in Secretarial from any sound institution, any additional trainings an added advantage
·         Good interpersonal skills
·         Self-motivated
·         Good communication skills
·         Results oriented
·         Integrity
·         Confidentiality

How to Apply:
All suitably qualified and interested candidates should send their cover letters, updated CVs and academic documents to amenyisaac2016@gmail.com or hand deliver it to our office in Odokomit along Kampala Highway. For more details contact 0780258460

Deadline:  25th June, 2019.

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Several No Experience A' Level Shop Teller Jobs - MENA Sports Consulting Uganda Ltd (BetIn Uganda)

Organization: MENA Sports Consulting Uganda Ltd (BetIn Uganda)
Duty Station: Kampala, Uganda

About US:
MENA Sports Consulting Uganda Ltd trading as Betin Uganda operates under license by the Logispin Group, which is one of Europe’s largest and most successful betting and gaming brands operating across Europe and Africa. The company draws upon the best practices in both Europe and Africa and its directors utilise their combined experience of over 150 years in the gaming industry to bring you the very best products and services. It operates a full online and offline sports betting and lotteries product portfolio.

Key Duties and Responsibilities: 
  • Conduct fieldwork frequently through interacting with prospective and existing clients in the respective locations so as to promote and sell the company products and services.
  • Selling tickets and establishing strong relationships with clients to provide them with gaming insights to the needs and lifestyles of customers.
  • Achieve the monthly and daily targets set by the company by putting up successful sales and marketing strategies and tactics.
  • Resolve client complaints and problems concerning client’s bet to maximum satisfaction.
  • The Shop Teller will also be balancing the currency and coins at the end of shifts and accurately calculating daily transactions using the adding gadgets and machines.
  • Record daily and enter all customers' transactions into computers and issue computer-generated receipts.
  • Keep safe custody of cash using the allocated drawers by keeping them locked at all times.
  • Receive payment before placing any bet for any customer.
  • Make sure to collect the right amount of money owed by the customer for each bet placed.
  • Answer customers' questions, and provide information on procedures for betting.
  • Keeping the counter area clean, tidy and stocked with betting slips, pens and odds sheets.
  • Explain, promote, or sell products and services provided by the company to prospective clients.
  • The Shop Teller will welcome and greet people warmly and attend to their requests.
  • Report and alert the shop manager or the security personnel in case of any suspicious activity at the shop.
  • Reconcile cash collected at the end of every shift to match with the sales report produced by the manager.
  • You will be held responsible for any discrepancies.
  • Undertake any other duties as may be required from time to time.
  • Must be able to work weekends and evenings.

Qualifications, Skills and Experience: 
  • The applicant for the Shop Teller job must hold an A’ level certificate from an accredited institution.
  • Ability to drive and deliver set results within agreed upon organizational policies and procedures.
  • Ability to work under minimum supervision
  • Willingness to learn
  • Ability to adapt actions in line with changing circumstances.

How to Apply:
All suitably qualified and interested candidates are encouraged to visit the web link below where they will register or login (if already registered) to upload their applications and updated CV/Resumes in either PDF or Microsoft Word format and must include 3 work related references. Please do not include your academic documents.

Deadline: 10th July 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

10 Call Centre Jobs - Telesales Officers - Platinum Credit (U) Ltd

Organization: Platinum Credit (U) Ltd
Duty Station: Kampala, Uganda

About US:
Platinum credit is a leading Regional Micro Finance Company, a subsidiary of Platcorp Holdings Ltd, providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Currently, Platinum provides loans to Civil servants and employees of the Private sector, and will soon roll out asset finance products.

Job Summary: The Platinum Credit Telesales Officer will prospect and procure sales from the database of existing and former clients. 

Qualifications, Skills and Experience:
·         The Telesales Officer should ideally hold a Degree in a relevant field.
·         At least one year’s experience in a similar position preferably in a financial institution. 
·         Past call centre experience i.e. attending to outbound and inbound calls.
·         Proven sales skills, by demonstrated success in consistently meeting sales goals.
·         Proven skills in customer service. 
·         Proactive follow-up of leads generated.
·         Ability to interest customers in taking repeat loans.
·         Ability to acquire referrals from existing clients.
·         Computer literacy skills and knowledge.
·         Excellent numerical and analytical skills.
·         Excellent interpersonal and communication skills.

How to Apply:
All suitably qualified and interested candidates should send their applications with detailed CV and testimonials via E-mail to the address below;

The Administration Officer;
Platinum Credit (U) Ltd

Send your application to: info@platinumcredit.co.ug

Deadline: 19th June 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Client Complaints Management Officer (Complaints Escalations) Jobs - aYo Uganda

Organisation: aYo Uganda
Duty Station: Kampala, Uganda
Reports to: Claims Assessor and Service Team Lead

About US:
aYo is a Micro Insurance Company partnering with MTN to offer revolutionary Insurance solutions. aYo brings you an easy way to get hospital cover for accidents (not illness) and life cover. You can also add aYo Send with Care cover to the money you send home through MTN Mobile Money.

Job Summary:  The Client Complaints Management Officer (Complaints Escalations) should be an effective communicator and ensure all escalated complaints are acknowledged in a timely manner and customers/stakeholders are kept informed throughout the complaint process. The incumbent will manage the resolution of escalated customer complaints, within given timescales. The jobholder will also provide complaint trends and communicate lessons learnt to the Line manager and Business Partner, so service levels can be improved.

Key Duties and Responsibilities: 
  • To be responsible for investigation, resolution and reporting of all escalated customer related complaints.
  • To input all escalated customer complaints onto the aYo database, reporting and seeing through to completion.
  • Escalate all unresolved issues/complaints to your line manager whilst keeping the Business Partner informed.
  • To ensure all aYo policies and procedures relating to escalated customer complaints are followed and are adhered to and documented within the department.
  • Respond positively to any new initiatives that are brought into practice making sure they easily become part of the customer experience service delivery.
  • Ensure that all written communication is carried out as per the customer care procedures and any contractual specification.
  • To be pro-active in the development of good relations within the business partner and this may involve attending client experience related meetings within aYo and with business partners.
  • Confidently manage a diverse range of clients’ complaints and disputes through to resolution.
  • Conduct root cause analysis on escalated complaints to identify underlying issue/s
  • Analyse complaint data and survey data to identify continuous improvement actions and work with the business to implement these actions
  • Prepare and distribute complaint reports to relevant stakeholders as required
  • Support the development of training modules for business partners related to complaints and issues
  • To undertake and complete assignments as determined by the direct report of department head

Qualifications, Skills and Experience: 
  • The applicant for the Client Complaints Management Officer (Complaints Escalations) job placement must hold a Matric / Grade 12 with Maths and / or Accounting
  • Two years of relevant claims experience where experience in medical-related claims will be beneficial;
  • Understanding of the long term (short term?) insurance industry
  • Knowledge and understanding of claims assessment philosophy
  • Administrative skills
  • Microsoft Office and Excel experience on an intermediate level
  • Excellent relationship development skills applied within a customer service role
  • Excellent written and verbal communication in English and the local language
  • Strong interpersonal and negotiation skills
  • Build rapport and establish relationships with internal and external stakeholders using a collaborative manner to achieve desired results
  • Strong customers/stakeholders engagement skills
  • Proven ability to multi-task and prioritise tasks – in particular the ability to support and prioritise tasks from more than one team member
  • High level attention to details and commitment to quality
  • A demonstrated understanding of how efficient process and correct behaviour enable excellent customer service.
  • Ability to interpret data and conduct root/cause analysis to reduce wastage/improve performance
  • Ability to manage high volumes and work effectively under pressure and/or through a significant change event
  • High integrity and business ethics demonstrated
  • In addition, you will need to be able to work in a regularly changing environment, be prepared to take on and let go of tasks and functions to meet changing company requirements.
  • You also need to be aware that the premises of aYo Uganda could change from time to time.

NB: This job description represents a summary of the typical functions of this job and not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the job incumbent might differ from those outlined in the job description and other duties, as assigned, may become part of the job – remember that this role presents an opportunity to be part of a business at startup phase, which presents a prospect for growth but also constant change.

How to Apply:
All candidates should send their updated CVs via Email to info@ayo.co.ug

Deadline: 18th June 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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