Entry Level UN Call Centre Jobs - Business Support Assistant (Help Line Operator) - United Nations World Food Programme (WFP)

Job Title:               Business Support Assistant (Help Line Operator) Organization:  United Nations World Food Programme (WFP) Duty...

Showing posts with label Administration Jobs in Uganda. Show all posts
Showing posts with label Administration Jobs in Uganda. Show all posts

Entry Level UN Call Centre Jobs - Business Support Assistant (Help Line Operator) - United Nations World Food Programme (WFP)


Job Title:              Business Support Assistant (Help Line Operator)
Organization: United Nations World Food Programme (WFP)
Duty Station:  Kampala, Uganda
Grade: SC4

About US:
The UN World Food Programme (WFP) is the United Nations frontline agency against world hunger. It is the largest and longest serving humanitarian agency in Uganda. Currently WFP focuses on three priority areas: Saving lives in Emergencies; Building Resilience through Predictable Safety Nets; Improving Nutrition & Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets. WFP has operations in various parts of the Country.

Job Summary: The Business Support Assistant (Help Line Operator) will support the WFP helpline calls.

The WFP helpline receives calls from all locations of WFP Operations. The biggest number of calls received is from the refugees in south west who commonly speak Kiswahili, Somali, English, Kirundi, Kinyabwisha, French and thus, of recent the helpline has been receiving an increase number of callers speaking Kinyabwisha/French, therefore, there’s a language capability requirement for Kinyabwisha/French which are widely spoken by the refugees from South West. The BFM team should be able to communicate clearly in local dialects and support the field offices in the community engagement utilizing local languages to ensure comprehension.

Key Duties and Responsibilities:
·        Gather information using the Helpline from persons of concern spread across the country. 
·        Respond to complaints and queries raised and escalate them where appropriate to management, to provide timely and accurate feedback to the persons of concern.
·        Provide regular feedback to the Programme and Policy Assistant (Helpline) and flag high issues of concern from the persons of concern.
·        Prepare accurate, timely monthly reports, and any other reports as required.
·        Manage and respond to incoming calls as well as maintain the feedback Sugar CRM database.
·        Analyse categorize and consolidate information about calls received and issues raised Interact with relevant units within WFP, partners and government to follow up on complaints.
·        Provide regular updates on complaints and feedback from beneficiaries and share with the WFP Uganda field offices, focal persons, implementing partners, and management
·        Share findings and recommendations with the Programme Units.
·        Take responsibility for the maintenance of set standard systems and files, to ensure information is accurate and readily available for the function.
·        Work with a variety of individuals, taking on feedback where appropriate to assist in business support delivery for staff


Qualifications, Skills and Experience:
·        The ideal candidate for the United Nations UN World Food Programme (WFP) Business Support Assistant (Help Line Operator) job placement should hold a University degree or a Diploma with commensurate experience in any of the following fields: Education, Development Studies, Business Studies, or Statistics, communication or related fields;
·        At least one (1) year of relevant experience in managing engagement with refugees or other beneficiaries of humanitarian assistance;
·        At least one (1) year experience working as a phone operator in a call center;
·        At least one (1) year of experience of managing an organisation's engagement with its customers or clients, including receiving customer feedback;
·        Fluency in any of the following languages: French, Kiswahiri, Kirundi, Somali or Kinyarwanda;
·        Fluency in Kinyabwisha language is a MUST.

NB: Female applicants and qualified applicants from Uganda with Ugandan Nationality are especially encouraged to apply.

How to Apply:
All candidates who desire to join the United Nations World Food Programme are encouraged to submit their applications online at the link below.


Deadline: 12th December 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Finance & Admin Officer US NGO Jobs - Food for the Hungry (FH )


Job Title:        Finance & Admin Officer
Organization: Food for the Hungry (FH )
Duty Station:  Uganda

About US:
Food for the Hungry (FH/U) is a Christian international relief and development organization that has been working in Uganda since 1989. FH is currently operating programs in 26 countries including Canada, Switzerland, Sweden, United States of America and Japan. FH's primary goal is to respond to human suffering and graduate communities from extreme poverty. In Uganda, FH is operational in the communities of Adjumani, Kitgum, Lamwo, Kole, Kween, Mbale, Namutumba and Amudat Districts implementing programs in four main sectors of Education; Food Security and Livelihoods; Health/Nutrition and Disaster Risk Reduction; with the Head office located in Kampala.

Job Summary:  The Finance & Admin Officer will be responsible for the day-to-day running of the Field finance operations including preparing periodic financial reports, reconcile accounting information, review major payments and invoices for consistence with organizational procedures and established accounting formats and import all journal templates into the Sun System. He/she will handle monthly bank reconciliations and transactions; and monitor transactions to ensure proper cash management for all the field offices in line with the planned program activities in compliance with FH policy and Procedures. Additionally, this position directly and indirectly manages the Cashier/Stores, Guards, Office Attendants at Cluster/Field level.

Key Duties and Responsibilities:
·        Produce monthly financial reports to Kampala office and donor reports according to donor requirements , ensuring accuracy and compliance;33
·        Working as a liaison between the bank and the organization, collect monthly bank statements and prepare bank reconciliation to reconcile with book and G/L accounts balances;
·        Prepare the project cash flow forecast with programs feedback and reconcile with the original budget before sending to Kampala finance.
·        Ensure compliance with donor regulations, FH finance policies and local government rules and regulations;
·        Ensure the accuracy and correctness of all transactions against each grant; ensuring all expenditures are posted under the right account codes
·        Ensure budget holders understand the requirements of grant and grant auditors requirements, have prepared all necessary paperwork to the audit;
·        In coordination with Kampala finance, organize in house training and/or orientation session on finance to projects staff;
Administration
·        Support the Administration of the cluster by:
·        Supervising the administrative staff as may be required
·        Giving support to the Logistic Officers to ensure the right procurement processes are followed and participate in the bid evaluation process for purchases within the cluster threshold
·        Ensuring timely payment of all outstanding utility bills and rent
·        Support the Program Area Manager in enforcing Organization policies


Qualifications, Skills and Experience:
·        The applicant must hold a bachelor's degree/equivalent in Finance and accounting or related discipline from a recognized university or institution.
·        Having completed ACCA/CPA level II is added advantage / pursuing professional qualifications
·        Three years of extensive experience in financial management and co-ordination preferably within an international NGO environment
·        Having an auditing background is an added advantage.

How to Apply:
All suitably qualified candidates are encouraged to apply by submitting only electronic copies of not more than 2MB of an application letter, a detailed CV, contact telephone numbers, copies of relevant testimonials/certificates, names/contact details of three referees, addressed to:
The Human Resources Manager, Food for the Hungry Uganda

Email to: recruitment-fhuganda@fh.org 

Deadline:   10th December 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




Engagement Officer Job Careers - Institute of Certified Public Accountants of Uganda (ICPAU)


Organization: Institute of Certified Public Accountants of Uganda (ICPAU)
Duty Station: Kampala, Uganda
Job Ref: EO/11/19
Reports to: Head of Stakeholder Engagement

About US:
Institute of Certified Public Accountants (ICPAU) is the national professional accountancy body in Uganda, established by The Accountants Act.  It has the legal mandate to regulate and maintain the Standard of Accountancy in Uganda; to prescribe and regulate the conduct of accountants and practising accountants in Uganda; as well as conduct professional accountancy examinations in Uganda.

Job Summary:  The Engagement Officer (Employer Engagement, Membership Networks & Membership Growth) is responsible for stakeholder engagement and placement of members and students.

Key Duties and Responsibilities:
·        Develops and implements employer and members’ engagement plans.
·        Identifies and assists students and members to secure training and employment opportunities.
·        Profiles, communicates and monitors employment opportunities in the labour market.
·        Supports the activities of the members’ networks.
·        Promotes the Institute’s image and brand.
·        Establishes and maintains relationships with recruitment agencies, employers and voluntary organisations.
·        Organises employer-related events and programmes for students and members.
·        Builds and manages relationships with the Institute’s stakeholders and ensures that the highest levels of customer satisfaction are met.
·        Maintains effective and efficient administrative procedures producing appropriate records and reports as required, including the updating of employer database.
·        Provides administrative support to the Committee in charge of membership.
·        Carry out any other duties as assigned by the Head - Stakeholder Engagement.


Qualifications, Skills and Experience:
·        The applicant must hold a Degree.
·        A relevant postgraduate qualification is an added advantage.
·        A minimum of three years of relevant experience.
·        Previous experience of relationship management.
·        Delivers clear and accurate information in the most appropriate way.
·        Takes responsibility for own performance in order to achieve best practice and organisational effectiveness.
·        Builds constructive work relationships.
·        Demonstrated experience in promoting a product or service highlighting the features and benefits.
·        Excellent written & verbal communication skills.
·        Proactive and mature in your approach to work.
·        Analyzing and interpreting
·        Supporting and co-operating
·        Organization awareness     

How to Apply:
All suitably qualified and interested applicants should write to the address below describing how they qualify for the position quoting the Job Reference Numbers above.  Only selected candidates will be contacted. Your application should include a detailed curriculum vitae, copies of certificates,   and functioning telephone numbers/e-mail addresses.  Send your application with all the necessary documents quoting the job reference number to the address below.

The Secretary/CEO,
Institute of Certified Public Accountants of Uganda,
42 Bukoto Street, Kololo,
P. O. Box 12464, Kampala, Uganda.

Deadline: 23rd December 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




UN Business Support Assistant (Administration) Job Opportunities - United Nations World Food Programme (WFP)


Job Title:              Business Support Assistant (Administration)
Organization: United Nations World Food Programme (WFP)
Duty Station:  Uganda
Grade: SC4
Reports to: Head of Satellite Office (HOSO)

About US:
The UN World Food Programme (WFP) is the United Nations frontline agency against world hunger. It is the largest and longest serving humanitarian agency in Uganda. Currently WFP focuses on three priority areas: Saving lives in Emergencies; Building Resilience through Predictable Safety Nets; Improving Nutrition & Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets. WFP has operations in various parts of the Country.

Job Summary: The Business Support Assistant (Administration) will be the focal point for Human Resources, Finance, Administration and Transport services at Kaabong Satellite Office.

Key Duties and Responsibilities:
·        Gather information with clear direction to support the drafting of documents and preparing reports by other staff.
·        Respond to queries and escalate where appropriate, in order to provide a timely and accurate service to clients.
·        Support processing and managing routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources.
·        Provide revision and proof-reading services for standard documents, to contribute to the development of accurate documentation.
·        Take responsibility for the maintenance of set standard systems and files, to ensure information is accurate and readily available for the function.
·        Identify simple discrepancies in statistics and data, such as missing information, and report to senior staff in order to support clients to deliver their work.
·        Take responsibility for data integrity to facilitate availability of accurate information in corporate systems.
·        Provide guidance on routine business support methods and practices to junior colleagues to ensure services are delivered consistently and to the required standards.
·        Work with a variety of individuals, taking on feedback where appropriate to assist in business support delivery for staff.


Qualifications, Skills and Experience:
·        The ideal candidate for the United Nations UN World Food Programme (WFP) Business Support Assistant (Administration) job placement should hold a Bachelor’s Degree in business administration, Social Sciences, Development studies or the equivalent obtained from a recognized institution;
·        At least three years of experience in finance and general administrative duties in a reputable organization
·        Computer literacy and experience in MS Word, MS Excel, MS PowerPoint and other WFP software is an advantage.
·        Good knowledge of UN administrative policies and procedures
·        Fluency in written and spoken English is a must.
·        Knowledge of the local language (Nkarimojong) will be an added advantage

NB: Female applicants and qualified applicants from Uganda with Ugandan Nationality are especially encouraged to apply.

How to Apply:
All candidates who desire to join the United Nations World Food Programme are encouraged to submit their applications online at the link below.


Deadline: 8th December 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Women’s Sports Corps Fellow - Soccer Without Borders Uganda


Job Title:              Women’s Sports Corps Fellow (Local Position)
Organization: Soccer Without Borders Uganda
Duty Station:  Nsambya, Kampala, Uganda
Time:  6-12 Months
Note: This position is only open to Ugandan or refugee women living in Kampala. SWB will not sponsor work permits for this position.
Start Date:          January 2020

About Soccer Without Borders:
Using soccer as a hook, our whole-person approach helps newcomer youth develop personally, gain consistent adult mentors, build friendships across cultures and grow in confidence on and off the soccer field. Founded in 2006, Soccer Without Borders operates in multiple locations in the United States, Uganda and Nicaragua, supporting refugee and other newcomer youth from nearly 60 different countries. While soccer is central, SWB’s program model also includes educational support, English language development, team-building, civic engagement, and cultural exchange activities.

SWB first arrived in Uganda in 2008 and has operated out of the Nsambya Gogonya neighborhood of Kampala since 2009. It currently operated a Youth Center, which serves as the home base for its English Literacy Classes, Football teams and Girls Empowerment Program.

About Women’s Sports Corps:
Women’s Sports Corps (WSC) is an elite fellowship opportunity that mobilizes select post-collegiate female athletes to advance  gender equity through sport globally. Fellows work directly with community based, sport for social change organizations in Africa,  Asia, and Latin America to strengthen their girls’ sport programs, promote female coaching and fill a vital need for more female  athlete role models in communities around the world.  During this experience, WSC Fellows contribute to the growth of girls sports programs, support leadership opportunities for local  female coaches, contribute to the mission of their host organization, and further develop their own leadership skills while  transitioning from athletes to global sport advocates and ambassadors.   

The WSC Role:
Women’s Sport Corps Fellows are select female athletes and coaches who have the desire and skill-set to share their  experience, knowledge, and expertise with sport-for-development organizations as well as the passion to support the  development of girls’ sport programs and female coaching pipelines. Fellows placed at SWB will have the opportunity to:   
·        Support SWB and local partners in growing and developing girls’ soccer, leadership, and educational programming 
·        Work directly with youth and adolescent girls’ teams as a mentor-coach, serving as a positive role model and example of female leadership  
·        Provide other supports and activities within your skill set and in service to SWB’s mission and programs
·        Develop their personal leadership and explore future career paths  

Responsibilities of a WSC Fellow: WSC Fellows will be take on a variety of responsibilities and projects throughout the year that further the mission and impact  of Soccer Without Borders. These responsibilities may include:
·        Planning, organizing, and delivering soccer and leadership clinics in partnership with SWB and local partners
·        Coaching girls’ soccer teams including organizing practices, matches, tournaments
·        Leading off-field leadership, teambuilding, and educational programming
·        Collaborating with and the international WSC Fellows
·        Engaging in curated activities and reflections (facilitated by WSC) that will allow Fellows to explore and further develop their personal leadership
·        Keeping a weekly/monthly blog for WSC that highlights their experiences, struggles, observations, and successes in partnership with the International WSC Fellow
·        Supporting SWB in other areas of work related to its Girls Empowerment Program, assisting in classes teaching leadership, sexual and menstrual health and self-esteem.


Qualifications, Skills and Experience:
·        University degree (or currently studying) is strongly preferred;  in a related field such as Human Rights or Public Administration is a plus
·        Three to five years of football playing experience; preferably at a Secondary School or higher level (will be tested)
·        Previous football coaching experience is an added bonus, but not required
·        Fluency in Written and Spoken English (will be tested if necessary)
·        Comprehension of French, Swahili, Lingala or Arabic a plus
·        Completion of “O” Level and  “A” Level Exams is Required
·        Basic Computer skills, such as G-Mail and Word are required

Time Commitment: WSC Fellows will serve in a full-time capacity for 6-12 months (5-6 days per week). Desired start date is January 2nd, 2020.

How to Apply:
Applications will be reviewed and candidates will be notified of acceptance on a rolling basis until this position is filled.  Interested candidates can learn more and submit a Cover Letter, CV and any supporting documents to ugandahr@soccerwithoutborders.org.

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




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