Job Title: Business Development Executive
Organisation: NFT Consult Limited
Duty Station: Kampala, Uganda
About Organisation:
NFT Consult Limited is a business process outsourcing firm with offices in Uganda, South Africa, Kenya, Botswana Rwanda, Tanzania, Zambia, Burundi and South Sudan.
Job Summary: The Business Development Executive, is responsible for designing and implementing business development strategies, conducting various marketing research, discovering, and pursuing new business leads, processing, and presenting competitive proposals and maintaining customer satisfaction. Ultimately, the Business Development Executive helps meet and surpass business expectations and contribute to our company’s rapid and sustainable growth.
Key Duties and Responsibilities:
Revenue Growth
- 50% sales lead conversion per quarter
- Ensure an acceptable level of profitability on all business development activities.
- Conducting extensive research to identify selling possibilities and evaluate customer needs.
- 3PL business development.
- Preparing business development strategies.
- Contribute to the preparation of business development budgets.
- Creating awareness of the products and services offered by the company.
- Prepare and deliver appropriate presentations on products and services.
- Participating in both internal and external exhibitions and conferences on behalf of the company
- Supporting the digital marketing team with content and creativity that meet the market needs.
- Gather feedback from customers or prospects and share with internal respective departments for review and mitigation.
- Fix up meetings with potential clients for feedback.
- Ensure proper management of marketing costs within the set budget.
- Collaborate with team members to achieve better results.
Account Management (Customer Relationship Management)
- Proactively manage relationships with new customers.
- Maintain up-to date and accurate profiles of customers i.e., contact persons, key business, opportunities, suppliers, polices etc. in relation the client.
- Sensitize customers on service offering.
- Works on customer initiatives and implements solutions as per customer requirements.
- Pursue opportunities for portfolio customer growth and new business with allocated accounts.
- Customer retention: Develop a customer engagement cycle through a structured sales process to ensure customer development and retention.
- Use CRM (Customer Relationship Management), to update customer activities.
- Respond to customer complaints, compliments, and inquiries within 24hrs.
- Maintaining a healthy relationship with the clients.
- Responding to client’s enquiries in a professional manner.
- Handling customer complaints.
- Timely customer reports
- Conducting extensive research on competitors’ products and services. (Benchmark services offered)
- Create frequent reviews and reports with sales and financial data.
Marketing Activities
- Participate in trade shows, fairs, and promotions.
- Arrange customer workshops to ensure our client’s brand is reinforced with customers.
- Maintains up-to-date understanding of industry trends and technical developments that affect target markets.
- Actively participate in customer satisfaction surveys.
Reports
- Submission of weekly and monthly commercial reports
Qualifications, Skills and Experience:
- A bachelor’s degree in marketing, Business Administration, Finance or related course will be an added advantage.
- Proficient in Ms. Word & Excel workbooks.
- Conversant with Customs Procedures.
- Have a valid driving license, additional classes are of advantage
- Minimum 3years progressive experience in Sales & Marketing.
- Tech Savvy
- Experience in management maybe advantageous.
- Understanding and knowledge of sales and marketing
- Active and Positivity in digital marketing is an added advantage.
- Excellent communication written and verbal.
- Team player
- High integrity
- Work with minimal supervision
- Negotiation skills
- Level: Middle Management
How to Apply:
All suitably qualified and interested candidates should apply online through the NFT jobs portal.
Deadline: 13th June 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline