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Job Title:       Manager Back – office Operations & Schemes Management

Organisation: Interswitch

Duty Station: Kampala, Uganda

About the Company:

Interswitch is a leading African integrated payments and digital commerce platform company headquartered in Lagos. Founded in 2002 in Nigeria, as a transaction switching and processing company with national focus, Interswitch progressively evolved to incorporate consumer financial services with the successive launches of Quickteller, a retail payments ecosystem linking merchants and billers with consumers, as well as Verve, a homegrown, EMV-certified payments card scheme.

Job Summary:   To uphold and maximize Interswitch back-office processes and procedures while meeting customer expectations in terms of cost-effectiveness and operational efficiency.

Key Duties and Responsibilities:

• Oversee the daily operations of the back office, including settlement & reconciliation, acquirer & issuer onboarding, and document verification management.
• Formulate strategic, operational objectives, manage budget and forecasts.
• Develop and implement operational policies, procedures, and workflows to ensure smooth and efficient processes.
• Continuously evaluate and enhance operational processes to optimize efficiency and reduce errors.
• Ensure compliance with relevant regulatory requirements, industry standards, and internal policies.
• Identify operational risks and implement appropriate controls and mitigation strategies to minimize potential risks.
• Continuously evaluate existing processes and identify and implement opportunities for automation, standardization, and streamlining of workflows.
• Monitors and maintains best practice service standards for all arms of operations.
• Develops service standards with appropriate processes and procedures to ensure standards are met.
• Review tests on new products and change requests affecting Schemes Operations before they are implemented on the live system.
• Supervises new, updates and upgrades done to processes and their resulting documentation.
• Ensures all security standards are adhered to in the Scheme Management Units
• Continuous improvement in operational service delivery
• Examine financial data and use it to improve profitability.
• Collaborate with internal stakeholders, including technology teams, customer support, finance, and compliance, to address operational issues, resolve escalations, and improve processes.
• Find ways to increase quality of customer experience by implementing best practices across all levels.
• Lead and mentor a team of back-office professionals, providing guidance, feedback, and training to ensure their professional growth and high performance

Qualifications, Skills and Experience:

Behavioural Competencies & Skills

• Leadership skills
• Operational efficiency & management
• Emotional Intelligence
• Communication & Interpersonal skills
• Analytical and problem-solving skills
• Stakeholder Management
• Operational Risk Management

Education

• Minimum Qualification: University Degree in Business Related course
• ITIL foundation
• Data Analytics
• Certifications (if relevant): Six Sigma certification

Experience:

• At least 5 years of experience in back-office operations in a financial institution.
• Managerial Experience
• At least 2 years’ experience in a supervisory/ managerial role in handling back-office operations or schemes management
• At least 2 years in digital payments

How to Apply:

All candidates should send their applications with updated CVs via Email to: hr.ug@interswitchgroup.com

Deadline: 19th December 2024

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