Job Title: Clients Operations Manager
Organisation: AGL (Africa Global Logistics)
Duty Station: Kampala, Uganda
About Organisation:
AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. Connecting the number 1 integrated logistics network in Africa AGL, to the global maritime transport leader MSC, can accelerate the logistical transformation of the continent.
Job Summary: The Client Operations Manager will supervise the execution of logistics works for a specific client portfolio, manage related communication with clients, and ensure operational excellence.
Key Duties and Responsibilities:
- Team Management: Lead, motivate, and develop a team to achieve quality of service goals.
- Client Relationship Management: Manage operational relationships with clients, receive transit orders, and provide progress updates.
- File Processing: Monitor and control file processing, ensure SOPs are applied, and allocate files to operators.
- Operational Excellence: Ensure operations are performed with respect to gross margin and disbursements, and control costs.
- Issue Resolution: Identify and resolve operational issues, and alert management and N+1 as necessary.
- Overall, the Client Operations Manager will oversee the execution of logistics works, manage client relationships, and ensure operational excellence.
- Tools:
- Business software (SPOT, Qlikview)
- Financial reports: Detail of the costs per COM (monthly)
- Standard Operating Procedures
- Targets and Goals:
- 100% target on quality-of-service KPI (including Client’s KPI)
- 100% target on budgeted costs
- If you are a motivated and experienced professional looking for a new challenge, please submit your application.
Qualifications, Skills and Experience:
- At least 3-5 years’ experience in clearing and forwarding
- Good knowledge of Microsoft Office and email
- Excellent communication and problem-solving skills
- Ability to work to tight deadlines and push people to a common goal
- Natural leader and team player
How to Apply:
All candidates should apply online at the link below.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline