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Job Title:    Call Centre Agent (Fresher Jobs)

Organisation: Mogo Uganda

Duty Station: Kampala, Uganda

Reports to: Call Centre Team Leader

About the Company:

MOGO Uganda is part of Eleving Group, an international FinTech company operating in 15 countries on three continents. MOGO provides affordable financing options for used cars, Boda Boda and Tuk Tuk loans for the people of Uganda.

Job Summary:   We are seeking a motivated and skilled Call Centre Agent to join our Debt Collection team at MOGO Uganda. This role involves engaging with customers through various communication channels, providing essential product and service information, and ensuring accurate record-keeping. If you thrive in a fast-paced environment and possess strong communication skills, we want to hear from you!

Key Duties and Responsibilities:

• Handle inquiries from customers and staff via phone, email, SMS, and chat.
• Educate current and potential customers about our products and services.
• Make and receive calls as directed by the Head of Customer Care or designated supervisor.
• Accurately update communication logs for every interaction.
• Actively participate in team meetings and contribute to discussions.
• Engage in sales activities to collect payments over the phone and address any issues in tracker functionality.
• Maintain accurate and up-to-date customer records.

Qualifications, Skills and Experience:

• Should be not more than 25 years of age.
• A Bachelors degree in any discipline from a recognized university.
• A minimum of two (2) months of experience in a call centre environment.
• Proficient in computer applications and software.
• Strong ability to multitask and work effectively under pressure.
• Demonstrate a high level of integrity, work ethic, and a proactive, positive attitude.
• Join our team and play a vital role in enhancing customer satisfaction while contributing to our debt collection efforts!

How to Apply:

If you meet the above qualifications and are ready to take on this exciting challenge, we encourage you to apply with your up-to-date CV to: careers@mogo.co.ug with the subject “Call Centre Agent”

Deadline: 31st August 2024

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