The Ugandan Jobline

Job Title:  Personal Banker (Several Fresher Customer Care Jobs)

Organisation: I&M Bank Uganda

Duty Station:  Kampala, Uganda

Reports to: Branch Manager

About US:

I&M Bank is a leading banking and insurance group in Eastern Africa with a presence in Kenya, Mauritius, Rwanda, Tanzania and Uganda. I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence.  The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.

Job Summary:  We are seeking a dynamic and experienced Personal Banker to join our team and play a pivotal role in fostering strong relationships with our business clients. To market the Bank’s products through pro-active and consultative approaches with the aim of acquiring profitable new Banking business.

Key Duties and Responsibilities:

Business Growth

• Acquisition of profitable new clients to achieve defined sales targets in liabilities and assets to grow market share in line with the bank’s strategic direction.
• Grow and develop a clean customer Data Base in line with the overall objectives and targets of the Bank by compiling monthly, quarterly and annual reports for the purposes of measuring growth against the target.
• Drive the deposit growth and ensure the loan accounts are funded.
• Address walk-in NTB Clients (any segment) sales needs, pull generated from catchment campaigns and word of mouth.
• Activate NTB clients, and set up and educate clients on remote channel usage i.e. Internet banking, Fast pay, contact center, ATM.

Relationship Management

• One of the primary responsibilities of a Personal Banker is to analyze the financial health of the company, assess its current and future financial needs, and offer tailored solutions to address those needs.
• Recommend changes required to meet target customers’ expectations whilst fully in compliance with Bank policies.
• Analyze and monitor market trends, interpret customer requests and provide integrated product solutions to customer needs in line with the bank’s policies and procedures and make appropriate recommendations for banks’ product development.
• Review and maintain a comprehensive database of existing relationships/prospects and establish mechanisms for maintaining existing customers.

Product and Service Offerings

• Market bank’s products in all sectors of the Ugandan market in line with the defined bank segments, set targets, and bank’s strategic objectives.
• Identify cross-selling opportunities and promote the bank’s various products and services to clients though eco system.

Credit Analysis and Risk Assessment

• Review applications for a credit facility (in line with the Bank’s policy) and make appropriate recommendations/decisions.
• Manage assigned credit portfolio and monitor the quality of existing credit relationships.
• Initiate and carry out recovery action on non-performing credit facilities on assigned accounts.
• Evaluate the creditworthiness of clients. analyze financial statements, review credit histories, and assess the overall risk associated with lending to a particular business.

Other duties

• Participate in branch and other team meetings.

Key Performance Indicators

• New loan sales.
• Volume of NTB loan sales.
• of CASA.
• Value of NTB.
• Banc assurance.
• Customer Service.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree in any Business-related field.
• At least two years of cognate experience in credit Sales preferable.
• Knowledge of Credit operations, policies, and procedures.
• Credit analysis skills.
• In-depth knowledge of the bank’s products and services.
• Excellent communication, interpersonal skills for building and maintaining client relationships.
• Marketing/Networking/Negotiation skills.
• Results-driven attitude with a track record of achieving sales targets.
• Analytical Thinking & Problem-solving skills.
• Report writing skills.
• Ability to multitask and function effectively under pressure.
• Strong organizational and people management skills.

NB: Only shortlisted candidates will be contacted

How to Apply:

All suitably qualified and interested applicants should apply online at the link below.

Click Here

Deadline: 20^th April 2024

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