UN Jobs – ICT Assistant – International Organization for Migration (IOM)

Job Title:   ICT Assistant (UN Jobs)

Organisation: International Organization for Migration (IOM)

Duty Station:  Kampala, Uganda

Reference No.: VN/UG/014/2023

Grade: G5


About US:

Established in 1951, the International Organization for Migration (IOM) is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.  IOM is committed to a diverse and inclusive environment.


Job Summary:  Under the overall supervision of ICT Officer, direct supervision of the Senior ICT Assistant and in close coordination with the ICT Central Team, the successful candidate will provide the necessary Information Communication and Technology (ICT) support to the IOM Uganda Country Office (CO) and its field offices:


Key Duties and Responsibilities:

  • Install, maintain, monitor and troubleshoot the Network, Software, Hardware, and Communication Systems (LAN, WAN, WLAN, Internet, VSAT, Video Conferencing, PACS, Windows, MS 365, Azure, PABX and Landlines).
  • Provide end user support and ensure that all ICT Issues and queries are resolved and answered appropriately via email, telephone call and/or in person.
  • Escalate to Senior ICT Assistant and Global User Support (GUS) when necessary and accordingly to identified priority levels.
  • Implement IOM IT Standards and IOM IT Policies and Guidelines regarding networks, systems, telecoms, ICT services and equipment usage IT procurement and information security.
  • Install and re-locate the organizational unit’s hardware, coordinate equipment servicing and manage user accounts.
  • Assist in the development and provide end-user training both as a technical support person in general and as a trainer for appropriate business process courses when necessary.
  • Prepare Equipment Specification Forms for purchase of ICT equipment and verification of ICT goods delivered to IOM in accordance with IOM standards.
  • Produce and maintain comprehensive documentation and reference materials for planned and delivered ICT systems in the mission and update global user support of planned changes in advance.
  • Maintain an up-to-date record of ICT Hardware and software inventory in coordination with Procurement stores unit, and advice the supervisor on assets that require replacement and/or software licenses renewal in a timely manner.
  • Manage the regular updates of the End points tools such as antivirus, Intune, Z-scaler, BitLocker and patches for operating system and other software and the distribution of the updates to all the Servers and Workstations.
  • Contribute to the BCP and Disaster Recovery Plans for mission ICT related services. Support and monitor completion and accuracy of server’s backup plans in line with IOM ICT standards.
  • Perform such other related duties as may be assigned.

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Qualifications, Skills and Experience:

  • The applicant for the International Organization for Migration (IOM) ICT Assistant job must hold a University/Institute Degree in Information Technology or Computer Science from an accredited academic institution, with minimum 3 years of working experience in a relevant profession or High School Certificate with 5 years of working experience in a relevant profession.
  • Relevant Industry Certifications such as Microsoft (Azure, Windows Server & Workstation), Cisco (CCNA+), ITIL, CompTIA, Software Development and others can be an added advantage.
  • Experience in providing ICT user support.
  • Experience in Computer, network, and communication equipment troubleshooting.
  • Experience in working with MS Office 365.
  • Experience in working with networking equipment preferably Cisco.
  • Experience in working with Servers and Workstations (HP, Dell, Lenovo).
  • Experience in working with Windows Systems and Infrastructure (Windows 10 and above, Windows Server 2012 and above, Active Directory).
  • Experience in working with Cloud services, preferably MS Azure.
  • Experience in implementing, maintaining and monitoring networks (LAN, WLAN, WAN).



  • ICT troubleshooting and analytical skills.
  • Ability to present ideas in a user-friendly language to non-technical staff.
  • Excellent writing and communication skills.
  • Ability to work well under pressure to meet deadlines.
  • Programming skills can be an added advantage
  • Languages: Fluency in English (oral and written) is required. Knowledge in French and Spanish is advantageous.




  • Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Courage: Demonstrates willingness to take a stand on issues of importance.
  • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.


Core Competencies – Behavioral indicators level 1

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge; continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.


How to Apply:

For an application to be considered valid, IOM will only accept applications which should include a cover letter (not more than one page) and résumé highlighting the required education and experience.


All interested applicants may send their applications to hruganda@iom.int Reference Number and Position Title (VN/UG/014/2023 – ICT Assistant-Kampala, Uganda) should be specified in the SUBJECT field.


Required: After sending your application through hruganda@iom.int, YOU ARE REQUIRED to fill in the recruitment Questionnaire using the link:- Pre-Screening Form. Click Here


Deadline: 21st June 2023


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