Fresher IT Officer – Business Systems Job Careers – Diamond Trust Bank Uganda (DTB)

Job Title:   IT Officer – Business Systems (Fresher Jobs)

Organisation: Diamond Trust Bank Uganda (DTB)

Duty Station:  Kampala, Uganda


About US:

Diamond Trust Bank Uganda is a full-fledged commercial Bank with a network of 40 branches and 36 ATM locations in major Ugandan urban centers and still growing. The bank is also an affiliate of the Aga Khan Fund for Economic Development (AKFED) which is the economic development arm of the Aga Khan Development Network (AKDN).


Job Summary:  The IT Officer – Business Systems will configure, manage and provide support in all business systems including the core banking system and alternate channels. The incumbent will ensure business continuity/disaster recovery by conducting regular business systems backups and recovery tests. The jobholder will  setup, maintain and monitor performance of all business databases. He / she will engage in all initiatives/projects undertaken by IT to support business processes.


Key Duties and Responsibilities:

  • Ensure an up-to-date inventory of all business applications and databases
  • Ensure that all business systems information is classified according to criticality and sensitivity and that all information security controls are implemented according to the ICT security policy.
  • Ensure optimal performance of all business systems and databases.
  • Provide support and training to users in the operations of the core banking system and all other applications.
  • Monitor and configure alerts on all critical business applications.
  • Coordinate in a timely manner with business systems developers/vendors and partners to ensure 24-hour and efficient uptime of all systems.
  • Provide regular reports to ICT management regarding all systems exceptions.
  • Regularly apply and manage patches to respective systems to ensure data integrity.
  • Ensure change management procedures are followed in all operations on the systems including developing/acquisition, upgrade and disposal of business systems.
  • Conduct regular backups and recovery tests.
  • Management all users on all business systems, including creation and closure of the same.
  • Prepare business reports to management and other departments plus external auditors.

Common ICT duties and responsibilities:

  • Engages as a team member in the bank’s ICT projects.
  • Enforces all necessary security procedures to ensure no unauthorized physical and logical accesses are gained into Databases.
  • Attend project or departmental meetings to review projects or operations. This ensures teamwork enhancement and co-ordination of the projects as well as the operations.
  • Learns overall ICT Business systems.
  • Any other duties assigned from time to time.

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Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree in Computer Science, Information Technology
  • Two or more years of working experience in Systems Support
  • Familiarity with service delivery culture and support function.
  • Proficiency in database management specifically Oracle and SQL Server.
  • Basic knowledge in project management.
  • A structured approach to dealing with complex and variable work environments in an independent manner.
  • Ability to balance opposing business requirements.
  • Ability to balance long term and short term requirements independently
  • Strong evaluation, communication and reporting skills
  • Able to provide advice and cause/effect evaluation to support business decision making
  • Independent and logical thinker, yet an achiever and implementer
  • Good at managing large volumes of information and can add value through management reporting
  • Builds relationships and networks easily
  • Has a strong service ethic



How to Apply:

All candidates should send their applications to


NB: DTB is an equal opportunity employer.


Deadline: 30th May 2023.


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