Head Recovery Employment Opportunity – Finance Trust Bank (FTB)

Job Title:   Head Recovery

Organisation: Finance Trust Bank (FTB)

Duty Station:  Kampala, Uganda

Reports: Managing Director


About US:

Finance Trust Bank (FTB) was licensed as a Tier 1 Commercial Bank on 11th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today, Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 500,000 depositors and over 37,000 borrowers, through a network of 34 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.


Job Summary:  The Head Recovery will ensure efficient management of Non- Performing Loans (NPLs), optimum recovery while minimizing credit risk. Monitor performance of written off loans in line with the debt recovery, credit policies and procedures. Ensure recovery operations comply with regulatory requirements


Key Duties and Responsibilities:

  • Formulate and implement strategies for recovery of delinquent facilities in line with the recovery policy and procedures
  • Spear head the achievement of Gross reduction on delinquent and non-performing loans bank wide.
  • Spear head effective monitoring of all the bank loans and minimize non-performing loan.
  • Review internal Policies and procedures and ensure they comply with Bank of Uganda guidelines and other relevant regulatory policies and advise on new developments in the recovery process.
  • Provide leadership to the recovery team and ensure that delinquent facilities are timeously recovered or rehabilitated to performing status in line with the collections policy and procedures.
  • Manage and closely monitor the productivity of the recovery staff in line with set targets and performance agreements.
  • Manage allocation of portfolios to external debt collectors and other service providers in recovery and ensure adherence to the terms and conditions of engagement.
  • Ensure that written off loans are particularly followed up and recovered in line with set targets.
  • Ensure that proper procedures are followed in liquidation of customer collaterals and guide the branches and the recovery agents on the recovery process.
  • Any other duties as may be assigned by your immediate supervisor from time to time

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Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree in a business-related discipline such as Finance, Business Administration, law, Economics. Statistics etc.
  • Five years of experience of debt recovery in a financial institution.
  • Experience in credit operations and lending
  • Experience in leading a team at managerial level
  • Experience working with Court bailiffs and actioners
  • Good at stakeholder management
  • Good communication skills (oral and written).
  • Demonstrable leadership abilities/experience
  • Customer service
  • Ability to work under pressure.
  • Team work oriented
  • Demonstrated a high level of integrity
  • Customer oriented
  • Ability to transfer knowledge and provide guidance to others.
  • Ability to work long hours without supervision.
  • Flexibility to work from any part of the country


NB: Position carries an attractive salary and benefits package.


How to Apply:

All Suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, TWED PLAZA, Plot 22B, Lumumba Avenue, Kampala, Uganda, and email it to jobs@financetrust.co.ug. as well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.


Deadline: 13th March 2023


Please note that in line with the Bank procedures, no job offers are made online.


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