Entry Level ICT Supervisor NGO Careers – Medecins Sans Frontieres (MSF)

Job Title:   ICT Supervisor (Entry Level)    

Organisation: Medecins Sans Frontieres (MSF)

Duty Station: Kampala, Uganda

Reports to: Mission Logistics Manager


About US:

Medecins Sans Frontieres (MSF) is an international independent medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from health care. MSF offers assistance to people based on need irrespective of race, religion, gender, or political affiliation.


Job Summary:  The ICT Supervisor will be responsible for managing all Information and Communication Technology functions


Key Duties and Responsibilities:

  • Ensure all staff who come into the SUKA Mission are briefed on the ICT environment, processes, and procedures and ICT Policy.
  • In charge of monitoring, maintaining, and following up on all Information Technology (I.T) and Telecom equipment, tools and services in the mission, in accordance with MSF standards.
  • Supervising, implementing, and improving data security protocols (Data Storage, Firewalls, User Access Rights, Security for Equipment, and software, etc.)
  • Ensure data security, availability, and immediate operational recovery and continuity in case of emergency.
  • Providing technical support and presenting MSF standards, policies, protocols, and procedures to all users.
  • Providing advanced technical support to logistics experts dealing with I.T and Telecom systems.
  • Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines.
  • Participating in the establishment of the annual budget for I.T and Telecom families.
  • Planning, preparing, and reporting the visits to the sites under his/her responsibility to ensure the smooth I.T operations at these sites.
  • Work with HQ I.T Field Referents whenever software or hardware migrations and upgrades are to take place in the mission.
  • Test and check all new IT Equipment purchased by the procurement team to ensure proper functioning of the equipment before finalizing the purchase with the ICT Supplier.

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Qualifications, Skills and Experience:

  • The applicant must hold a technical school Diploma in Information and Communication Technology or Computer Science.
  • Certifications in the different ICT domains would be an asset.
  • One to two years of proven experience in I.T or technical functions
  • Expertise in Windows 10 and business applications (Office365).
  • Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)
  • Understanding in Server Management (Windows Server 2019 and Active directory) and Server Virtualization (Hyper-V)
  • Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite) Teaching and supporting skills.
  • Competencies: Strong interpersonal skills, strong initiative, able to handle complex assignment with proactive attitude.
  • Team player with strong analytical skills, attention to details (precise), flexible and able to work in a demanding and challenging work environment.
  • Languages: English, Local languages


How to Apply:

All interested candidates are invited to submit their application letter and a detailed CV merged together in a SINGLE PDF or WORD document to the HR department via email to msfch-kampala-recruitment@geneva.msf.org with the title of position as subject line. Only shortlisted candidates meeting the above criteria will be contacted. No monetary, goods or service offers, nor favouritism, will be tolerated in the recruitment process. MSF reserves the right to refuse any candidate having benefited from such acts. Any illicit solicitations can be reported to the Justice System.


Deadline: 30th December 2022 by 5:00pm


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