Senior Specialist – Digital GTM Careers – MTN Uganda Limited

Job Title: Senior Specialist – Digital GTM

Organisation: MTN Uganda Limited

Duty Station:  Kampala, Uganda

Reports to: Senior Manager – Products & Services


About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.


Key Duties and Responsibilities:

  • Manages the process and delivery of all consumer voice, messaging & data products as per the products and services roadmap and MTN Group strategy.
  • Responsible for the lifecycle management of all consumer voice, messaging & data products in post launch mode.
  • Monitors and reports on the market, competitor innovations and technological advancements for the purpose of identifying potential products and services for development.
  • Develops new voice, messaging & data products aligned to overall MTN strategy and operating model.
  • Manages inter-departmental relationships between marketing and partners in Network, IT and Finance to confirm technical feasibility; with Business Intelligence team for economic feasibility as required; and with Customer Experience to ensure that all customer-centric support structures are in place.
  • Manage enhancements & changes to existing propositions with input from all stakeholders within the value chain and operational streams.
  • Support the business intelligence teams in their function of business case formulation for proposed voice, messaging, and data products.
  • Supports the segment teams in their go-to-market plans and readiness of new voice, messaging & data products.
  • Manages all testing of the voice, messaging & data products and coordinate with the Network, IT, Finance, Customer Experience and Segment teams for completion and consensus product testing prior to go-to-market.
  • Support the segment teams responsible for maintaining up-to-date product information on all subscriber touchpoints for all voice, messaging & data products.
  • Tracks performance of products/services against budget in terms of performance, uptake, and profit, and liaises with relevant areas to develop and implement actions for improvement of performance.
  • Supports the segment managers in the decision making for continuity/end-of-life management of product and service offerings as part of the lifecycle management role.
  • Develops and maintains metrics & reporting mechanisms to monitor the voice, messaging, and data products performance.
  • Manages marketing & product research around consumer insights and market share and exploit findings for the benefit of the voice, messaging, and data uptake.
  • Analyses and report on new technology trends and innovations.
  • Analyses and report on key internal and external performance indicators.
  • Develops processes to facilitate optimal functioning of voice, messaging, and data products.
  • Present ideas on product performance and fit to market requirements.
  • Identify trends/patterns pertaining to customer requests and needs and filter this information through to relevant business areas to continually improve all aspects of service delivery.

Qualifications, Skills and Experience:

  • The ideal applicant must hold a Bachelor’s degree or Professional Marketing qualification
  • Proficient with MS Office applications
  • At least three years’ experience in marketing in a telecommunications environment
  • At least three years’ experience in product management and development.


Other Training:

  • Products and services
  • Process and business modeling
  • Relationship management
  • Project management


  • Strategic understanding of the Telecommunications environment.
  • Knowledge of the Business Strategy.
  • Effective oral and written communication skills.
  • Effective Business writing skills.
  • Exemplary Planning and Time Management skills.
  • Good interpersonal skills.
  • Must have attention to detail.


MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.


How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.


Click Here


Deadline: 7th October 2022


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Date Posted 2022-10-05
Valid Through 2022-10-07
Hiring Organization MTN Uganda Limited
Job Location , , Kampala, 0256, Uganda