Claims Assessor and Services Clerk Jobs – aYo Insurance Brokers

Job Title:    Claims Assessor and Services Clerk

Organisation: aYo Insurance Brokers

Duty Station:  Kampala, Uganda

Reports to: Claim & Servicing Supervisor


About US:

aYo uses technology, analytics, mobile and digital channels to make life and hospital insurance accessible and easy to use across the African continent. It is a subsidiary of MTN Group and is currently operating in Uganda, Ghana, Zambia, South Africa, Cameroon and Nigeria.


Job Summary:  The Claims Assessor and Services Clerk will investigate and vet claims


Key Duties and Responsibilities:  

  • Manage and monitor customer claims records
  • Work hand in hand with other team members to offer the best customer experience to the customers
  • Handle all customer queries telephonically and in writing
  • Assess and recommend the payment for claims.
  • Monitor and manage the adherence to the company service level agreements for customer experience;
  • Investigate client queries within the agreed service level agreement and ensure that the client receives timeous feedback;
  • Analyze and recommend ways to always improve the customer experience and the claims process
  • Escalate client queries to the relevant department or stakeholder;
  • Provide accurate information and advice to the clients and stakeholders in order to ensure that the client receives the appropriate after sale services;
  • Make recommendations to improve client service and ensure fair treatment of clients within area of responsibility;
  • And to take on extra responsibilities and duties as required and shared by Line Manager


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Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree
  • Certificate in nursing is of an added advantage
  • Three years of experience in clinical nursing
  • Qualification in insurance (COP, CII)
  • Understanding of the claims & servicing process
  • Ability to speak at least 2 additional languages other than English
  • Able to multi task.
  • Drive for results.
  • Leads Change and Innovation;
  • Interpersonal skills


How to Apply:

All qualified applicants should submit their application letter, detailed CVs and academic documents via email to and copy


Deadline: 18th October 2022


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