Fresher Analyst, Subscriber Registration Jobs – MTN Uganda Limited

Job Title:   Analyst, Subscriber Registration (Fresher Jobs)  

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Senior Manager – Subscriber Registration


About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.


Key Duties and Responsibilities:  

  • Act as a focal point/central instrument for the collection, analysis and dissemination of information relevant to the subscriber verification function
  • Utilization of the experience with business Intelligence tools to provide insightful analysis and reporting capabilities.
  • Create and maintain quality dashboards and reports for the subscriber verification function
  • Delivery of high quality subscriber reconciliation information across divisions as per defined schedules
  • Identify opportunities to improve operational processes and drive business efficiency based on rigorous analytical examination
  • Conversion of data into information needed to manage a demanding and growing volume of work.
  • Establish or improve on reporting templates and mechanisms and produce basic instructional tools.
  • Helping internal customers to interpret and understand data in reports.
  • Produce management reports highlighting performance analysis of weekly, monthly and quarterly results
  • Determine long-term headcount & staffing requirements.
  • Partner with the subscriber verification leadership team to ensure that service goals are achieved across all the verification operations; facilitate the review and analysis of factors impacting service delivery performance
  • Manage and maintain real-time day-to-day staffing levels of the subscriber verification team to achieve service level  goals
  • Update, control & manage system files containing schedule and shift information.
  • Creating long and short term forecasts for verification workload and handling times. This involves intraday, daily and weekly forecasts
  • Test the subscriber verification team schedules regularly to ensure adequate and optimal resourcing across all  hours and process touch points
  • Train leadership on the use of workforce planning tools (e.g. work modes, schedule adherence

Qualifications, Skills and Experience:

  • The applicant for the MTN Uganda Analyst, Subscriber Registration job must hold a job must hold a bachelor’s degree in any business related field
  • Two years of experience in area of specialization
  • Strong Statistical and Mathematical background.
  • Exposure in a Customer Operations environment at a planning level is desirable
  • Excellent presentation skills
  • Good numerical, analytical and evaluative skills to conduct data and/or statistical analysis and there by present it in easy to understand format including but not
  • Have a strong “client service “ mindset and the ability to use collaborative & non-adversarial approaches in achieving goals
  • Strong work ethic and ability to work with minimal supervision
  • Alertness to quality and attention to detail
  • Aptitude for learning, understanding and applying concepts
  • Ability to work within a team and work independently
  • Sense of urgency necessary to meet goals, objectives and deadlines
  • A sense of innovation & ability to independently, resourcefully, and creatively research and implement new solutions
  • Strong interpersonal skills,
  • Good oral and written communication skills


MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.


How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online


Click Here


Deadline: 27th September 2022


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