Client Relations Manager Employment Opportunity – St. Francis Hospital Nsambya

Job Title:    Client Relations Manager

Organisation: St. Francis Hospital Nsambya

Duty Station:  Kampala, Uganda

Reports to: Chief Executive Officer


About US:

St. Francis Hospital Nsambya strives to be a model health care facility of international status by providing sustainable quality Health care, training and research guided by our values of integrity, professionalism and hard work.


Job Summary:  The Client Relations Manager is responsible for designing, orchestrating, and improving client experiences across all customer touch points in the Hospital.


You are charged with creating a hospital-wide focus on customers and establishing metrics for defining the nature of customer relationships. Their insight from customer interactions may lead to new service opportunities and new markets.


You will also organize and oversee public relations activities and ensure effective communication with stakeholders, media and the public.


Key Duties and Responsibilities:  

Client Relations

  • Developing a clear view of client needs that are geared towards improving customer experiences and retention. Identify loyal customers and find more of the same without hurting existing relationships.
  • Creating and managing customer value metrics that can be used to prioritize service.
  • Identifying sources of dissatisfaction and potential customer defections.
  • Support the entire Hospital to adopt a customer-centric mindset.
  • Team leader for the Client Relations Unit setting performance measures for the team, deploying and ensuring that team performance is continuously improving.


  • Developing and managing publicity campaigns and generating content promotional materials.
  • Researching and analyzing data to identify and define markets.


  • Developing and executing communication plans according to the Hospital Communication Strategy.
  • Overseeing campaigns on social media and evaluating the effectiveness of such campaigns.
  • Manage Hospital-media relations.


  • Maintain brand integrity across all Hospital marketing initiatives and communications.


  • Establishing and maintaining contact with public and private sector stakeholders, including actively exploring opportunities for partnerships.


  • Prepare and submit regular client relations performance reports to Management.

Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree in Marketing, Communications or related disciplines from recognized institutions.
  • Public Relations / Marketing Certification or equivalent.
  • Five (5) years of relevant experience.
  • Leadership skills
  • Communication skills
  • Organizational skills
  • Innovation and creativity
  • Project Management


How to Apply:

All interested and qualified persons should submit the following in sealed envelope clearly labelled  “Application for the Position of …………………..”


Cover letter, indicating the Position for which you are applying and describing how you meet the job requirements;

Updated Curriculum Vitae/ Resume, three (3) professional referees (work and/or academic)

Copies of Academic Transcript and Certificates.

Note – All documents must be stapled as one pack.


Addressed and delivered to:


Human Resources Manager

St. Francis Hospital Nsambya

Nsambya Road Plot No. 57

P.O. Box 7146

Kampala, Uganda


Deadline: 30th September 2022 at 17:00 hours


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