Value Creation Agent Job Opportunities – aYo Uganda Ltd

Job Title:    Value Creation Agent

Organisation: aYo Uganda Ltd

Duty Station:  Kololo, Kampala, Uganda

Reports to: Value Creation Supervisor


About US:

aYo uses technology, analytics, mobile and digital channels to make life and hospital insurance accessible and easy to use across the African continent. It is a subsidiary of MTN Group, it offers digital insurance to MTN Subsidiaries. aYo aims to improve the lives of its clients through financial inclusion, uplifting, and ultimately create a future where everyone uses insurance.


Job Summary:  The Value Creation Agent will interact with the aYo customers to ensure customer retention, loyalty and increase customer uptake thus increasing company revenue.


Key Duties and Responsibilities:  

  • Educate customers about the company’s services
  • Make sells follow up calls most especially on failed transactions and others.
  • Contact customers to remind them about renewing their premiums.
  • Grow company revenue.
  • Document all feedback.
  • Update customer’s details in the system.
  • Close sell deals
  • Manage pre churn and active base: Offer quality engagement of the existing customer, to establish their challenges.
  • To take on extra responsibilities and duties as required by the Business or assigned by immediate supervisor.

Qualifications, Skills and Experience:

  • The ideal candidate should hold a minimum of a Diploma from a recognized University.
  • Six months of experience in Telesales, sales or customer service.
  • Experience in an insurance company.
  • Call Centre/ Back-office experience


Skills and qualification required:

  • Able to communicate in their other languages; Runyankole, Runyoro, Luganda Luo and English
  • Self-driven
  • Positive attitude towards life in general.
  • Strong Communication skills
  • Good negotiation skills.
  • Good interpersonal skills.
  • Computer literate.
  • Ability to work under pressure
  • Ability to work in a busy and goal-oriented sales- driven environment.


How to Apply:

All suitably qualified and interested candidates should send their Application Letter, updates CV and academic documents as one document. Subjected: VALUE CREATION AGENTS to copy


Deadline: 19th August 2022


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